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Progressive Customer Service Jobs in Michigan (NOW HIRING)

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

BreedAbove

Customer Service Sales Lead

Ann Arbor, MI · On-site

$16/hr

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... wins and track progress toward sales goals Answer phones, SMS, and email inquiries with ...

Westrock

Sr. Coord, Customer Service

Lansing, MI · On-site

$19.50 - $27/hr

Track multiple projects simultaneously, ensuring smooth progression through development, production ... Provide back-up support to other Customer Service team members as needed. * Perform additional ...

Smurfit Westrock

Sr. Coord, Customer Service

Lansing, MI · On-site

$19.50 - $27/hr

Track multiple projects simultaneously, ensuring smooth progression through development, production ... Provide back-up support to other Customer Service team members as needed. * Perform additional ...

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Progressive Customer Service information

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How much do progressive customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for progressive customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are the most commonly searched types of Progressive Customer Service jobs in Michigan?

The most popular types of Progressive Customer Service jobs in Michigan are:

What are popular job titles related to Progressive Customer Service jobs in Michigan?

For Progressive Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Progressive Customer Service jobs in Michigan look for?

The top searched job categories for Progressive Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Progressive Customer Service jobs?

Cities in Michigan with the most Progressive Customer Service job openings:

Progressive Customer Service jobs near you
Infographic showing various Progressive Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Department Manager

Meijer

Rockford, MI • On-site

Full-time

Medical, Dental, Vision

Re-posted 18 days ago

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,649 frontline employees who took The Breakroom Quiz

21st of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Paid education assistance

  • Team member discount

  • Development programs for advancement and career growth

Please review the job profile below and apply today!

Are you seeking to join a thriving organization where you can make a meaningful impact? Do you have a passion for developing people and delivering exceptional customer service? Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East Grand Rapids store locations!
Great benefits that start on day 1, which include: Medical, Dental, Vision, Team Member Discounts, Weekly Pay, and much more!
The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service Department Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.


What You'll be Doing:

  • Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
  • Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
  • Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
  • Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
  • Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
  • Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

  • Bachelor's degree or equivalent experience.
  • Minimum 4+ years of retail/grocery or customer service experience.
  • Progressive leadership experience preferred.
  • A passion to provide industry leading service.
  • Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
  • Demonstrated ability to lead an organization that practices working safely at all times.
  • Demonstrates proactive/creative thinking and applies it to the business.
  • A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
  • A strong business acumen.
  • An innovative attitude to help Meijer set the industry standard.
  • A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

What Meijer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Meijer logo

About Meijer

Sourced by ZipRecruiter

Meijer is a family business. We believe in treating each other with dignity and respect. We are committed to strengthening the communities we serve. Retailing is a fast-paced business that demands continuous improvement. Meijer is committed to keeping our competitive spirit strong and staying nimble and flexible to win in the marketplace.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

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