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Programs Manager Jobs in Charlottesville, VA (NOW HIRING)

County Of Albemarle

Energy Manager

Charlottesville, VA · On-site

$86K - $95K/yr

Manage grant applications and incentive programs for energy projects; track funding milestones and reporting requirements. * Collaborate with Climate Action Program Manager to align operational ...

L3Harris Technologies

Lead, Product Manager

Orange, VA

$106K - $197K/yr

Manage financial impacts and program budgets (EVM & Control Account Manager Duties), Safety, Security, PP&C, Global Supply Chain and IT. Lead the Production IPT alignment for the operations site ...

MACAA

Food Pantry Manager

Fork Union, VA · On-site

Internal Operations, Program Management & Continuous Improvement * Establish pantry goals in collaboration with the Director of Community Services and implement policies, procedures, and systems ...

masLabor

Program Coordinator

Charlottesville, VA · On-site

$50/hr

S. business owners and manager clientele. With the benefit of structured training, qualified and competent Program Coordinators can observe substantial career growth and earning potential. Program ...

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Programs Manager information

What does a programs manager do?

A Programs Manager is responsible for overseeing and coordinating multiple projects or initiatives within an organization. They ensure that these programs align with the company’s strategic goals, manage resources, set timelines, and track progress. Programs Managers work closely with project managers and team members, addressing any issues that arise and ensuring that deliverables are met on time and within budget. Their role often involves communicating with stakeholders, developing program strategies, and measuring the overall success of the programs.

What are the key skills and qualifications needed to thrive as a programs manager?

To thrive as a Programs Manager, you need strong project management skills, strategic planning abilities, and often a bachelor’s degree in business, management, or a related field. Familiarity with project management tools like Asana, Trello, or Microsoft Project, as well as certifications such as PMP or PRINCE2, is highly valuable. Excellent communication, leadership, and problem-solving skills help Programs Managers motivate teams and coordinate across departments. These skills ensure effective execution of programs, alignment with organizational goals, and the successful delivery of projects on time and within budget.

How does a programs manager typically collaborate with cross-functional teams to ensure project success?

Programs Managers frequently serve as the main point of coordination between various departments such as product development, marketing, finance, and operations. They facilitate regular meetings, set clear milestones, and ensure alignment on project goals and timelines. Effective Programs Managers are proactive in identifying potential bottlenecks and work closely with stakeholders to resolve issues quickly. This collaborative approach not only helps in delivering successful outcomes but also fosters a culture of open communication and teamwork across the organization.

What is the difference between Programs Manager vs Project Coordinator?

AspectPrograms ManagerProject Coordinator
CredentialsBachelor's degree; often PMP or related certificationsBachelor's degree; certifications like CAPM are common
Work EnvironmentOversees multiple projects and teams, strategic focusSupports project teams, handles administrative tasks
Employer & Industry UsageUsed in various industries including tech, healthcare, and non-profitsCommon in corporate, government, and non-profit sectors
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions and entry-level roles

The Programs Manager typically oversees multiple projects, focusing on strategic alignment and long-term goals, requiring advanced certifications and experience. In contrast, the Project Coordinator supports project teams with administrative tasks, often serving as an entry point into project management. Both roles are vital in organizations but differ in scope, responsibilities, and seniority.

How much does a programs manager earn?

The average salary for a programs manager varies by location and experience but typically ranges from $70,000 to $130,000 annually. Factors such as industry, organization size, and certifications like PMP can influence compensation levels.

What pays more, a project manager or a programs manager?

Programs managers typically earn higher salaries than project managers because they oversee multiple projects and strategic initiatives, requiring broader skills and experience. While project managers focus on specific projects, programs managers handle complex, organization-wide programs, often with greater responsibility and compensation.

What are the most commonly searched types of Programs jobs in Charlottesville, VA?

The most popular types of Programs jobs in Charlottesville, VA are:

What cities near Charlottesville, VA are hiring for Programs Manager jobs?

Cities near Charlottesville, VA with the most Programs Manager job openings:

Programs Manager jobs near you
Infographic showing various Programs Manager job openings in Charlottesville, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Manager, Delivery - CX AI

Telus Digital

Charlottesville, VA • On-site

$100K - $160K/yr

Full-time

Re-posted 3 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

99th of 225 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Delivery - CX AI, is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 3 days weekly. This role can be located in Charlottesville, VA, Columbus, OH, or Durham, NC.
The Opportunity
As a Manager, Delivery - CX AI, you'll partner with engineering and product leaders to drive contact center and customer experience technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You'll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence in leading executive discussions, delivering governance forums, and working in complex stakeholder environments.
Responsibilities
  • Lead end-to-end delivery of business-critical contact center and customer experience technology solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
  • Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
  • Provide strong program leadership to cross-functional, globally distributed onshore and offshore delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
  • Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
  • Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
  • Plan and execute structured knowledge transfer and transition-to-sustainment activities between delivery teams and long-term operations or client support organizations, ensuring no-surprise handoffs and operational readiness.
  • Operate within structured release cadences and governance rituals, including weekly status reporting, release readiness reviews, production support escalation, and executive reporting to program sponsors.
  • Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
  • Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center's evolving needs and the team's working style.
  • Encourage and lead an engaging team environment that celebrates wins, learns from setbacks, and fosters a sense of shared purpose.
  • Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications
  • 7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead, or Program Manager.
  • Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES, or modern agent-facing and AI-enabled customer experience platforms), and comfort communicating the business case for change decisions and long-term value for investment.
  • Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
  • Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
  • Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
  • An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
  • An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
  • Experience delivering AI-enabled customer experience products and operating in an AI-forward delivery environment, with a track record of championing AI adoption and modern tooling across teams.
  • Demonstrated experience leading globally distributed delivery teams across onshore and offshore partner models and multiple time zones, with the ability to set cadence, quality bar, and ways of working consistently across locations.
  • Experience in telecommunications, financial services, healthcare, or another regulated enterprise environment is preferred, with awareness of vendor risk, third-party security posture, and enterprise compliance considerations when integrating platforms and services.
  • Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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