Role – Desk side Support Engineer
Location – Phoenix, Arizona
Duration – Contract
Soft Skills;
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE & Windows
- Should have a great customer handling skill
- Able to handle hardware issues, Software, and printer issues
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience:
. Ability to learn new information quickly
· Ability to integrate as a cross-functional, team player
· Personal dedication to providing high quality, superior service
· Ability to work flexible hours when necessary to cover for other help desk analysts and to be on call during the week
· Customer Focus
· Teamwork
· Technical Expertise & Troubleshooting
· Interpersonal Effectiveness
· Concern for H/W Order and Quality for EUC build
Years of Experience:
Total : 6 - 8 years’ experience in Field Services support, tech Bar, Windows 10 and 11 upgrade, Hardware management for EUC, Information Management, or Customer Service management. Hub & SPOKE model, Device ordering
Relevant:
5-6 years of FSO Manager experience
Certification requirements:
- Preferred MCP/MSCE/MSCA or HDI CSS
- ITIL knowledge of V2/V3/V4 especially on Service Desk, Incident, Problem, and Change Management preferred
Education requirements:
- Bachelors / Masters / Equivalent