Programmer Manager Jobs in Chicago, IL (NOW HIRING)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client's real estateengineeringstandards of performance andneeds.

• Complete understanding ofclient O&M standardsbyinitiatingand adhering toaudit& control systems to ensure statutory, policy and contractual commitments are satisfied.

• Ensure customer focus within all areas of operational activities andmaintaineffective relationships with key client stakeholders.

• Develop andmaintainrelationships with facility team leaders driving the operational and strategic goals.

• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property.

• Develop andmaintaintechnicalproficiency, industryknowledge,and communication skills to providetimelyinformation on all property-specific issuesas well as keeping the client informed of important developments and trends in the property and facility management industry.

• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.

Engineering Services

• Overseeregionday-to-day engineering operations to ensure safe, efficient, and reliable facility and infrastructure performance, including HVAC, electrical, plumbing, life safety systems, and building automation.

• Ensure compliance with client O&M standards, manage internal and external audits.

• Manage the CMMS to plan, prioritize, schedule, and track corrective, preventive, and predictive maintenance activities.Createincident(RESINC) and problem tickets to ensure compliance and tracking.

• Utilize CMMS data toidentifytrends, root causes, and opportunities for continuous improvement in maintenance and engineering operations.

• Ensure accuracy, completeness, and timeliness of CMMS data, including work orders and asset records.

• Coordinate engineering projects including maintenance,improvements, and capitalprojects.

• Manage internal engineering teams and external contractors, consultants, and service providers.

• Assure implementation ofclient definedoperational standardsand best practices.

• Develop site specific maintenance and operatingproceduresthat incorporate detailedsafety,vendorand operational requirements.Monitor asset performance and lifecycle management tooptimizereliability and cost.

Critical Work

• Execute and supervise site engineering team for all critical maintenance and projects, including annual, semi preventative maintenanceof allMEPcritical equipment includingUninterruptiblePower Supply(UPS), generator,andHVAC.

• Develop andmaintaina12-monthstrategic calendarforall annual, semi and quarterly maintenance,including key dates (freeze, holiday) and a lookaheadprogress status for request for change, methodsofprocedure, and work permits.

• Develop andmaintainprimaryschedules for preventive maintenance, corrective repairs, capital projects, and critical system outages. Coordinate with internalteams, property management, and clients to minimize operational disruptions during outages or intrusive work. Track work progress, dependencies, and timelines using CMMS or other scheduling tools. Forecast resource needs andallocatelabor efficiently.

• Managealloperating and project requestsfor change, including weekly statustracking, vendor availability, operational team coverage (afterhours, weekendsupervision).

• Lead the creation, review, and approval process for all Method of Procedure (MOP) and SOP documentation related to critical MEP activities. Ensure MOPs include clear isolation points, step-by-step procedures, risk assessments, contingency plans, and rollback methods. Coordinate with engineering teams, on-site technicians, and clients tovalidatesequence of operations. Conduct pre-task meetings and ensure all stakeholders are aligned prior to work execution. Monitor work in the field to confirm adherence to the approved MOP.

• Manage building transitions on / off utility and generator power.

• Manage critical vendor work, ensuring site restoration and business as usual (BAU).

• Lead and coordinate escalations, from initiation to resolution.

• Manage stakeholder coordination, including Facilities Management, IT, AssetManagement,and Project teams.Build and communicate on all businessimpactingevents.

• Manage and ensure response and report tracking of all building management critical alarms.

Energy Management

• Assistwithenergy management& sustainabilitystrategies to reduceconsumption and operational costs.

• Ensure compliance with energy regulations, sustainability standards, and internal policies.

Sustainability

• Collaborate with cross-functional teams to integrate sustainability into operations and capital planning.

• Track and report sustainability metrics and key performance indicators.

Environmental Health & Safety

• Ensure compliance with all applicable EH&S laws, regulations, and organizational policies, promote a strong safety culture through leadership, communication, and accountability.

• Support and where appropriate leadrisk assessments, safety audits, and incident investigations; implement corrective actions.

• Promote a strong safety culture through leadership, communication, and accountability.

• Coordinate withC&WEH&S, regulatory agencies, and auditors asrequired.

Financial& ContractManagement

• Approveexpendituresin accordance withfinancial policies and delegated authority.

• Support long-term financial planning and resource allocation.

• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded.

• Monitor vendor performance and manage key contract relationships.Evaluate vendor proposals, scopes of work, and service deliverables to ensure alignment with engineering standards and facility requirements.

• Participate,facilitateand negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values,standardsand guidelines for business conduct.

• Oversee and enforce compliance with site policies, safety protocols, and access procedures.

• Conduct performance reviews andmaintaina preferred vendor list to support quality and continuity.

Reporting& Compliance

• Ensure regulatory compliance and effective management of risk and liability for both C&W and client.

• Ensure SLA's & KPI's are achieved and aligned with client MSA.

• Manage and ensure response and report tracking of all building management alarms (critical and other).

• Develop,maintain, and analyze CMMS reports and dashboards related to work orders, preventive maintenance compliance, asset performance, backlog, laborutilization(including overtime management), and downtime.

• Ensure compliance with internal controls, policies, and external regulatory requirements throughaccuratedocumentation and reporting.

• Maintain records and documentationrequiredfor audits, inspections, and certifications.

• Support regulatory inspections and third-party audits; address findings and implement corrective actions.

• Present technical information clearly, ensuring clients understand risks, alternatives, and contingency measures.

• Maintainaccuraterecords of approvals, revisions, and project documentation.

Training

• Identifytraining needs for engineering, operations, and EH&S personnel.

• Develop and oversee technical, safety, and compliance training programs.

• Ensure required certifications, licenses, and training records aremaintainedand current.

• Develop, mentor and coach staff to achieve organizational sustainability and career growth.

KEY COMPETENCIES

• Communication Proficiency (oral and written)

• Technical Proficiency

• Process Owner

• Problem Solving/Analysis

• Organization

• Customer Focus

• Multi-Tasking

• Leadership

• Vendor Management

• Financial Management

• Team Orientation

IMPORTANT EDUCATION

• Bachelor'sDegree in Engineering,FacilitiesManagement,CorporateRealEstate, orProject Management,required.

• Associate'sDegreeorTradeSchoolCertification in Electrical, Mechanical, HVAC, or MEP disciplines with relevantexperience, acceptable alternative.

• Master'sDegree in Engineering,preferred.

IMPORTANT EXPERIENCE

• Minimum of 10 yearsof commercial high-rise, campusenvironment,and/or facility management experience with at least 6 years in critical system environments.

• Broad commercial real estate and financial background with relevant experience withexpertisein allfacetsof facility/property operation and management, critical systems, people management, vendor management, and capital planning

• Project/construction management experiencedesired.

• Experience with humanresourceand performance management processes

• CMMS/Work Order Management experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• In-depth understanding of the client'sobjectivesas well as a broad knowledge of the real estate life cycle

• Professional Engineer License (PE)Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designationpreferred.

• Strong discipline offiscal managementincluding financial tracking,budgeting,andforecasting.

• Knowledge of Financial Systems (Yardi a plus)

• Proficient in understanding management agreements and contract language

• Ability to develop andmaintainaclient focused,partneringand consultativeapproach.

• Proficient inanticipatingclient needs, thinking strategically, solutions focused andbebothinitiative-takingand reactive as the situation and circumstancesdictate.

• Ability toidentifyservice delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight thevalue addedbenefitsof the outsourcingpartnership.

• Ability to read and understand construction specifications andblueprints.

• Skilled in Building Management Systems maintenance and monitoring

• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)

WORK ENVIRONMENT

This joboperatesin a professional office environment. This role routinelyusesstandard office equipment such as computers, phones, photocopiers, filingcabinetsand fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; moveaboutthe workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT