Job Title
Program Support Assistant
Duties
Duties include but may not be limited to:
- Providing administrative care coordination support to clinicians and other administrative and/other professional staff.
- Scheduling and coordinating appointments, prioritizing requested procedures based on urgency.
- Checking eligibility determination for Non-VA medical care in accordance to the MISSION Act.
- Generating authorizations of pre-authorized medical care.
- Works closely with Community Care Nurse Coordinators to ensure proper authorizations are issued and appropriate correspondence is sent to vendors.
- Acting as a liaison between the Veteran and the vendors with regard to OCC section and VA clinical services and/or primary care services.
- Obtaining requested medical records including reports, x-rays, labs, and any pertinent information required to complete consults in Federal Electronic Health Record (FEHR) or applicable software system.
- Ensuring all necessary components and documentation are distributed to appropriate services at the private institution where service will be provided.
- Updating and verifying demographic information, data entry, administratively managing referral requests, making and notifying the patient of his/her scheduled appointment with the outside provider(s).
- Generating correspondence to the Veterans and various providers and managing all received correspondence related to care.
- Providing advisory and technical assistance to Veterans and staff in answering questions related to OCC processes.
- Answering and directing phone calls in a timely and courteous manner.
- Performs related duties as required.
Work Schedule: Full Time, 7:30am - 4:00pm
Compressed/Flexible: Not available
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/ PD06498A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized