Program Support Assistant Jobs in Merrimack, NH (NOW HIRING)

This position is in Goffstown, NH. With a strong emphasis on customer service, this role provides administrative and office support for the Extension Pesticide Safety Education Program (PSEP). The ideal candidate will use independent judgment, problem-solving skills, and initiative to perform varied office and program support functions.

• Program and Event Support (35%)
• Provide primary administrative and logistical support for the Pesticide Safety Education Program (PSEP), ensuring a high level of customer service.
• Coordinate and manage registration processes for workshops, trainings, and conferences.
• Prepare event materials, including brochures, signage, and display materials.
• Coordinate facility rental logistics and vendor arrangements.
• Assist with virtual event logistics using Zoom or Microsoft Teams (e.g., managing participant access, screen sharing, breakout rooms).

• Customer Service and Communication (25%)
• Serve as the main point of contact for program inquiries, material requests, event details, and referrals to specialists.
• Maintain and respond to communication through phone, email, and in-person interactions.
• Promote programs and events via digital newsletters, website event calendars, social media, and other communication platforms.
• Collaborate with internal staff to ensure consistent and accurate messaging.

• Materials and Inventory Management (15%)
• Maintain an organized inventory of training materials and publications.
• Process orders and handle customer payments.
• Coordinate packaging and shipping of materials to clients or event venues.
• Assist with online sales of educational materials and registrations as needed.

• Records and Data Management (15%)
• Manage sensitive and complex electronic records including participant data and contact lists.
• Ensure proper storage and retrieval of documents in accordance with data privacy and institutional policies.
• Support program reporting and evaluation efforts by gathering, organizing, and maintaining relevant data.

• General Office Administration (10%)
• Oversee general office tasks such as ordering supplies, maintaining equipment, and arranging repairs.
• Manage shared equipment reservations and usage.
• Provide occasional support to other administrative or programmatic duties as assigned.

Minimum Acceptable Education & Experience:

• High school diploma or equivalent.

Knowledge, Skills & Abilities:

• Comprehensive knowledge of office practices and computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong layout/design skills with experience using Adobe Creative Suite.
• Excellent time management, written, and oral communication skills.
• Ability to establish and maintain effective working relationships with colleagues and the public.
• Strong organizational skills, including managing competing priorities.
• Willingness and ability to learn new software systems such as Salesforce and Destiny One.
• Experience with Zoom and/or Teams for virtual meetings, webinars, or online training events.
• Familiarity with online sales or ecommerce platforms related to event registration or material distribution.

Preferred Qualifications:

• Background or experience in agriculture, plant sciences, or entomology.
• Experience using Salesforce, Microsoft Access, Qualtrics, Adobe Captivate, and/or Destiny One.
• Skills in writing and designing content for websites and social media platforms.

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV
• Cover Letter

Compensation Pay Range: $21.00 - $22.00 /hour

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: Goffstown