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Program Operations Director Jobs in Maryland (NOW HIRING)

Chick-fil-A

Operations Director

Rockville, MD · On-site

$54K/yr

As an Operations Director, you will be responsible for overseeing the day-to-day operations of our ... Execute the Winning Hearts Everyday program * Recommend and Assist in the preparation of the weekly ...

Chick-fil-A

Operations Director

Rockville, MD · On-site

$54K/yr

As an Operations Director, you will be responsible for overseeing the day-to-day operations of our ... Execute the Winning Hearts Everyday program * Recommend and Assist in the preparation of the weekly ...

Workstream

Operations Director

Rockville, MD · On-site

$90 - $120/hr

As an Operations Director, you will be responsible for overseeing the day-to-day operations of our ... Execute the Winning Hearts Everyday program * Recommend and Assist in the preparation of the weekly ...

TAD PGS, Inc

Program Operations Coordinator

Laurel, MD

$24.25 - $44.30/hr

The Program Operations Coordinator provides operational and administrative support to ensure the ... Depending on your temporary assignment, benefits may include direct deposit, free career counseling ...

Tyto Athene, LLC

Program Operations Analyst

Suitland, MD · On-site

$120K - $145K/yr

Plan and direct operational, administrative, and financial activities for the Government Program Office executive. Identify, organize, and prioritize critical issues and required information for the ...

Tyto Athene, LLC

Program Operations Analyst

Suitland, MD

$120K - $145K/yr

Plan and direct operational, administrative, and financial activities for the Government Program Office executive. Identify, organize, and prioritize critical issues and required information for the ...

Tyto Athene, LLC

Program Operations Analyst

Suitland, MD · On-site

$120K - $145K/yr

Plan and direct operational, administrative, and financial activities for the Government Program Office executive. Identify, organize, and prioritize critical issues and required information for the ...

TAD PGS, Inc.

Program Operations Coordinator

Laurel, MD · On-site

The Program Operations Coordinator provides operational and administrative support to ensure the ... Depending on your temporary assignment, benefits may include direct deposit, free career counseling ...

Anovaeon LLC

Operations Coordinator

Williamsport, MD · On-site

$73K/yr

This role reports directly to the Processing Operations Director and may provide support to other program leadership as needed. While the position may initially support on-site operational setup ...

Prime Outlets

Director, Operations-VI

Hanover, MD

The Operations Director will oversee all operational functions, projects, construction, and ... Manage preventative maintenance program and oversee any necessary repair or construction work to ...

Baltimore Safe Haven

Program Director

Baltimore, MD · On-site

Oversee daily operations of various programs, including health and wellness centers, transitional housing, youth housing, harm reduction, and HIV testing. * Oversee peer counseling, resource ...

LifeWise Academy

Program Director

Hagerstown, MD · On-site

What You'll Do As program director, you'll help lead and grow your community's LifeWise program by ... Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ...

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Program Operations Director information

What does a Program Operations Director do?

A Program Operations Director oversees the daily operations and strategic management of programs within an organization. They ensure that programs are executed efficiently, meet organizational goals, and comply with relevant regulations and standards. Their responsibilities often include coordinating between departments, managing budgets, supervising staff, and evaluating program effectiveness. This role requires strong leadership, problem-solving, and communication skills to keep programs running smoothly and achieving desired outcomes.

What are the key skills and qualifications needed to thrive as a Program Operations Director, and why are they important?

To thrive as a Program Operations Director, you need strong leadership abilities, program management experience, and a background in business administration or a related field. Proficiency with project management software, data analysis tools, and relevant certifications like PMP are often important. Excellent communication, problem-solving, and organizational skills help you motivate teams and navigate complex operational challenges. These skills and qualities are critical for ensuring that programs run efficiently, achieve goals, and align with organizational strategy.

What are some common challenges a Program Operations Director faces in managing cross-functional teams?

A Program Operations Director often encounters challenges related to aligning priorities and communication across diverse departments such as finance, HR, and project management. Coordinating these groups requires strong organizational and interpersonal skills to ensure everyone is working towards shared objectives and deadlines. Additionally, adapting to shifting project scopes and managing resource constraints are frequent hurdles, making flexibility and problem-solving essential traits for success in this role.

What is the difference between Program Operations Director vs Program Manager?

AspectProgram Operations DirectorProgram Manager
ResponsibilitiesOversees multiple programs, strategic planning, and high-level operationsManages individual programs, project execution, and team coordination
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with experience in operations or managementUsually requires a bachelor’s degree, with project management experience
Work EnvironmentExecutive-level setting, strategic planning, cross-department collaborationProject teams, day-to-day program execution, stakeholder communication
Industry UsageCommon in nonprofit, government, and corporate sectors for overseeing multiple initiativesUsed across industries for managing specific projects within programs

The Program Operations Director focuses on strategic oversight and managing multiple programs at a high level, while the Program Manager handles the execution of individual programs. Both roles require relevant experience and credentials, but the Director operates at a broader, more strategic level.

What are the most commonly searched types of Program Operations jobs in Maryland? The most popular types of Program Operations jobs in Maryland are:
What are popular job titles related to Program Operations Director jobs in Maryland? For Program Operations Director jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Program Operations Director jobs in Maryland look for? The top searched job categories for Program Operations Director jobs in Maryland are:
What cities in Maryland are hiring for Program Operations Director jobs? Cities in Maryland with the most Program Operations Director job openings:
Program Operations Director jobs near you
Infographic showing various Program Operations Director job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Operations Director

Chick-fil-A

Rockville, MD • On-site

$54K/yr

Full-time

Posted 13 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,596 frontline employees who took The Breakroom Quiz

16th of 106 rated fast food restaurants

Job description

Main Responsibilities of a Restaurant Director
  • Responsible for every aspect of everyday supervision of daily operations
  • Responsible for creating and maintaining a culture that aligns with our Enterprise's Core Values
  • Takes good care of staff and customers by delivering the Chick-fil-A recepie
Job Description

Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.

Duties and Responsibilities

  • Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
  • Lead and oversee the coordination of all aspects of restaurant operations
  • Coach and develop the leaders of the restaurant so they are equipped to lead the team
  • Meet with the Shift Managers to discuss the business and create capacity in them
  • Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
  • Strategize with the Marketing Director to increase sales and transactions through intentional promotions
  • Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
  • Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
  • Coach and mentor team members
  • Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
  • Execute the Winning Hearts Everyday program
  • Recommend and Assist in the preparation of the weekly work schedule
  • Analyze quarterly Customer Experience Monitor reports
  • Manage the Financial Health of the business by managing and controlling expenses
  • Streamline systems & processes
  • Prepare and revise the Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate
  • Develop performance-oriented goals and accountability among FOH team members and Shift Managers

Requirements:

  • 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
  • Bachelor's degree in Business Administration, Hospitality, or a related field preferred

If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Montrose Crossing and Westfield Montgomery Mall team as a Restaurant Director.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Education:no requirementsEmployment Type: FULL_TIME

What Chick-fil-A employees say

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Benefits

Hours and flexibility

Workplace

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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