Program Operations Assistant Jobs in Baltimore, MD

At the Dominique Dawes Academy, we’re on a mission to develop happy, active, and strong kids! We believe in creating a positive, uplifting environment where kids can learn life skills through gymnastics, ninja fitness, and fun-filled programming. We’re looking for an enthusiastic Program Manager to help lead our coaching team, support program operations, and ensure that every child and family who walks through our doors has an exceptional experience. If you’re passionate about gymnastics, youth development, and building community, we’d love to have you on our team!

The Program Manager (PM) at Dominique Dawes Academy is responsible for all operational and quality aspects of program delivery and coaching team leadership supporting our core recreational gymnastics and ninja offerings. This role ensures the successful execution of both core services and special programs (e.g., camps, open gyms, birthday parties, and special events). Reporting to the General Manager, the PM helps to coordinate lesson plans, class schedules/rotations, and manage staff, while maintaining high-quality standards and delivering an exceptional customer experience. The PM plays an integral part in fostering a fun, safe, and positive environment for children and families, while also supporting key performance indicators (KPIs) such as customer satisfaction, retention, and enrollment growth.

Key Responsibilities

Coaching Team Management

• Supervise, schedule, onboard, and develop staff and coaches.
• Provide training, mentoring, and performance evaluations to ensure high-quality instruction and customer service.
• Foster a culture of teamwork, accountability, and continuous improvement among staff.

Curriculum, Lesson Plans & Floor Scheduling

• Partner with leadership to update curriculum and roll out timely lesson plans.
• Coordinate program change-overs, floor scheduling, and class rotations.
• Ensure classes and programs run on time and align with established quality standards.

Customer Experience

• Build and maintain a welcoming, safe, and engaging training environment.
• Serve as a point of contact for families, addressing inquiries and resolving concerns with professionalism and care.
• Maintain open communication with parents regarding program updates and participant progress.

Program & Event Coordination

• Support the General Manager, Special Events Coordinator, and staff with planning and managing seasonal camps, special events, open gyms, and birthday parties.
• Ensure events are properly staffed, safe, and executed to meet Dominique Dawes Academy’s standards of excellence.

Facility & Safety Management

• Monitor cleanliness, safety, and readiness of the gym and equipment.
• Assist with safety audits, enforce policies, and follow up on incident reports.
• Ensure the training floor is maintained as a safe environment for participants and staff.

Operational & Administrative Support

• Support day-to-day operations in partnership with the General Manager.
• Assist with managing enrollments, tracking participant data, and other administrative tasks.
• Contribute to business growth initiatives and retention strategies.

Collaboration with Leadership

• Participate in leadership meetings to align goals and priorities.
• Provide insights and recommendations on program improvements and growth opportunities.
• Support strategic planning and contribute to the long-term success of Dominique Dawes Academy programs.

Core Competencies

• Leadership & Team Development – Ability to inspire, coach, and develop staff to achieve program excellence.
• Organization & Time Management – Skilled at balancing multiple priorities, schedules, and deadlines in a fast-paced environment.
• Customer Service Orientation – Commitment to delivering exceptional experiences for families and participants.
• Problem-Solving & Decision-Making – Uses sound judgment and discretion in handling issues and improving operations.
• Communication & Collaboration – Strong interpersonal and written skills to effectively engage with staff, families, and leadership.
• Adaptability & Initiative – Proactive in identifying opportunities and flexible in adapting to evolving program needs.

• Strong gymnastics knowledge and experience, either as a participant, coach, or both (required)
• Previous experience in gymnastics, children’s enrichment, fitness, or youth development programs (required)
• Prior management or leadership experience preferred
• Excellent customer service, communication, and organizational skills
• Ability to maintain a clean, safe, and engaging environment
• Basic knowledge of sales, enrollment, or business development within a service-based environment is a plus

Work Schedule & Environment

• Onsite presence required to support daily gym operations
• Availability to work evenings and weekends as needed for classes, camps, events, or peak programming times
• Active, energetic gym environment with frequent interaction with children, parents, and staff
• Fast-paced and dynamic setting, requiring adaptability to shifting program and operational needs
• Collaborative, team-focused culture committed to safety, excellence, and fun

Physical Requirements

• Regularly standing, walking, and moving throughout the gym and facility.
• Frequent lifting, moving, and adjusting of gymnastics/ninja equipment (up to 40 lbs).
• Ability to assist with spotting and participate in floor activities when needed.
• Comfortable working in a lively environment with children and families.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.