Program Manager Jobs in Sydney, NS (NOW HIRING)

Program delivery and client service 
Oversee housing program delivery within a provincial service model, with accountability for assigned regional operations. This includes grants, loans, mortgages, home repair and adaptation programs, waitlist management, prioritization, and decision-making. The role ensures programs are delivered fairly, consistently, and in keeping with legislation, policy, procedures, sound lending practices, and a strong client-service lens.
People and change leadership
Lead, coach, and support a team responsible for housing program delivery. This includes setting priorities, managing workloads, supporting performance, mentoring staff, resolving issues, and helping sustain a healthy, inclusive, and accountable workplace. The role also supports staff through ongoing changes to the Provincial Delivery Model by helping teams adapt to new processes, expectations, and ways of working. 

 

Financial, lending, and agreement oversight
Provide oversight for budgets, revenues, expenditures, procurement, forecasting, financial controls, mortgages, loans, and operating agreements with non-profit and cooperative housing providers. This includes agreement compliance, subsidy calculations, financial statement review, project solvency, renewals, collections, subsidy and income reviews, and related risks. 

 

Modernization, risk, and service improvement
Provide advice on housing programs, policies, procedures, client experience, and service delivery improvements. The role interprets legislation, policy, and program requirements, identifies service gaps and operational risks, and contributes to modernization in areas such as home repair and adaptation, community housing capacity building, homeownership, and other related programs.

 

Provincial alignment and partnerships
Work across teams, regions, departments, and external partners to support consistent provincial approaches to service delivery. This includes building relationships with municipalities, housing providers, contractors, consultants, private lenders, community organizations, and provincial and federal partners. The role may also represent the department on committees and contribute to responses for complex issues, briefings, correspondence, Ministerial requests, and FOIPOP inquiries. 

This may be the right opportunity for candidates with a bachelor's degree in commerce, business administration, public administration, social sciences, community development, planning, or another related discipline, along with several years of progressive experience leading teams, managing programs, and working through complex operational, financial, policy, or service delivery issues.
The successful candidate brings sound judgment, strong communication skills, and the ability to make practical, fair, and well-supported decisions. 

Leading teams through change
Experience leading, coaching, mentoring, and supporting staff is essential. This includes setting direction, managing workloads, supporting performance, resolving issues, and helping teams stay focused through competing priorities and operational pressure. 

The role also requires experience supporting teams through change, service improvement, operational modernization, or new ways of working while maintaining service quality and consistency. Experience with standardized processes, operational frameworks, governance approaches, or best practices across multiple teams or locations would be considered an asset. 

Program delivery and operational management
Experience managing programs, projects, services, or operations where policy, client service, timelines, risk, and accountability matter. 

Financial and analytical skills
Experience working with budgets, forecasts, financial information, financial statements, or related documentation, with the ability to analyze information, identify risks, and make practical recommendations. 

Policy, judgment, and decision-making
Experience interpreting and applying legislation, policy, procedures, or program requirements, with the ability to make consistent decisions and explain them clearly. 

Relationship-building and communication
Strong communication and relationship-building skills, including experience working with clients, communities, service providers, municipalities, non-profit organizations, private sector partners, or other levels of government. 

This position requires employment screening consistent with the Canada Revenue Agency's security requirements for roles that access CRA data under a data-sharing agreement. Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

This role is based in a comfortable office environment, and you may be working at your computer for extended periods of time.
Your normal work week is 35 hours/week, 7 hours/day. This role does entail a high volume of work which may require longer than normal working hours and overtime. Due to the multiple spheres of action and scope of responsibilities that this position requires, there is significant mental pressure, requiring your resilience.
Off-site work travel is required from time to time.

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