Program Manager Social Work Jobs in Calgary, AB (NOW HIRING)

Guardianship and Trusteeship Specialist

Are you passionate about working with Albertans with disabilities and supporting your local community? Do you have what it takes to champion our vision to Inspire Potential, Build Community, and Enrich Lives?

Easter Seals Alberta (ESA) is a provincial not-for-profit organization that has been in existence for over 75 years. Our mission is to provide services that foster inclusion, independence, and well-being for individuals with disabilities and medical conditions. We strive to ensure that the resources Albertans need for an independent and fulfilling life are available.

Reporting to the Family Resource & Program Manager, the Guardianship & Trusteeship Specialist manages a caseload of clients, providing education, coordinating applications, facilitating documentation, and supporting families from initial consultation through application submission and follow-up. The role promotes continuity of care by integrating Guardianship and Trusteeship planning into broader transition-to-adulthood planning and collaborating closely with Resource Coordinators, Social Workers, healthcare professionals, legal representatives, and government partners.

The Specialist is responsible for ensuring all services are delivered in accordance with the Adult Guardianship and Trusteeship Act, organizational policies, privacy legislation, and best practices. This position maintains accurate documentation, provides exceptional client service, identifies barriers to successful transitions, and delivers services using a person-centered, strengths-based, trauma-informed, and culturally responsive approach.

Responsibilities

• Educate youth, adults with disabilities, families, caregivers, and professionals on Alberta's Adult Guardianship and Trusteeship Act, legal decision-making options, eligibility requirements, and application processes.
• Coordinate and manage Guardianship and Trusteeship applications from intake through completion and submission.
• Assist families with completing first-time desk applications, hearing applications, revisions, and court review applications.
• Review application packages for accuracy, completeness, and legislative compliance before submission.
• Coordinate appointments with applicants, capacity assessors, family members, and other required parties.
• Commission legal documentation as a Commissioner for Oaths where applicable.
• Monitor application progress and maintain communication with government departments and families throughout the application process.
• Troubleshoot application issues and resolve barriers that may delay approvals or impact client outcomes.
• Support families in accessing additional community, legal, financial, and disability-related resources as appropriate.
• Participate in interdisciplinary case consultations and transition planning meetings.
• Develop and maintain collaborative relationships with government departments and community partners to facilitate efficient service delivery.
• Ensure all records comply with organizational policies, privacy legislation, accreditation standards, and legal requirements.
• Track client outcomes, application status, service statistics, and reporting requirements.
• Identify trends, service gaps, and opportunities for program improvement.
• Participate in quality assurance initiatives, file reviews, and continuous quality improvement activities.
• Remain current with changes to legislation, government policies, and best practices related to Guardianship and Trusteeship.
• Participate in ongoing professional development, training, and organizational initiatives.
• Represent Easter Seals Alberta professionally within the community and foster positive relationships with clients, families, funders, and community partners.
• Be a Team Lead for the G&T Specialists and be a mentor within the team.  
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Social Work, Human Services, Legal studies, Disability Studies, or a related human services field.
• Minimum of 2-3 years of experience working in case management or legal assistant experience with vulnerable populations.
• Experience supporting families through legal, government, or disability service systems is preferred.
• Experience with Alberta's Adult Guardianship and Trusteeship Act and related legislation is considered an asset.
• Experience in case management, service coordination, transition planning, or systems navigation is preferred.
• Excellent interpersonal and problem-solving skills.
• Knowledge of Alberta disability services, including PDD, FSCD, AISH, and other community supports.
• Strong understanding of Alberta's Adult Guardianship and Trusteeship legislation and legal decision-making processes.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational, time management, and case coordination abilities.
• Ability to interpret legislation, policies, and procedural requirements.
• Strong problem-solving and critical thinking skills.
• Ability to manage sensitive situations with professionalism, empathy, and discretion.
• Proficiency with Microsoft Office, Salesforce, and electronic case management systems.

Other 

• Full-time position (40 hours per week) reporting to the Family Resources Center Manager.
• Requires a Clear Enhanced Police Information Check.
• Position is full-time, in-office.

What We Have to Offer

• Full benefits after 3 months.
• Employer-matched RRSP plan.
• Fun, dynamic team culture.
• Opportunities for continuous growth and learning.
• The ability to make a meaningful difference in the lives of others.

We are an equal opportunity employer committed to building an inclusive and accessible workplace. We encourage applications from all qualified candidates. We are happy to provide accommodations during the recruitment process and throughout employment. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.

Employment Type: FULL_TIME