Program Implementation Manager Jobs in Upland, CA

Transform Ambulatory Care Delivery Through Epic Implementations Across a National Health System

Are you an Epic Ambulatory expert passionate about optimizing outpatient workflows and improving the patient and provider experience?

Prime Healthcare is hiring an Epic Implementation Manager (Ambulatory) to lead enterprise deployments across a large and growing ambulatory network. This role will focus on standardizing and scaling ambulatory workflows across clinics and outpatient settings.

You'll help shape how care is delivered across hundreds of locations.

Why this role stands out:

• High-impact ambulatory transformation: Play a key role in optimizing and scaling Epic across ambulatory settings, directly improving access, workflows, and patient experience
• End-to-end ownership: Lead implementation efforts from planning through go-live and optimization, with visibility across clinical, operational, and technical stakeholders
• Cross-functional influence: Partner with clinical leaders, IT teams, and executive stakeholders to drive meaningful system-wide change
• Evolving, growth-focused environment: Contribute to a continuously expanding ambulatory footprint where your work shapes how care is delivered at scale

Travel Requirement:

Requires frequent travel (up to 50-75%) to hospital sites across the U.S., especially during key implementation phases.

Under the direction of the Epic Program Manager, the Epic Implementation Manager oversees Ambulatory applications and is responsible for managing all aspects of future Epic implementations at Prime hospitals.

In this role, you will lead large-scale Epic Ambulatory implementations across a diverse and growing outpatient network. You'll guide clinics and physician groups through the full implementation lifecycle, helping standardize workflows while balancing the unique needs of different specialties and locations.

On a daily basis, you'll partner with physicians, practice leaders, and operational stakeholders to design efficient, scalable workflows that enhance both provider productivity and patient experience. You'll lead your team through key milestones, ensure alignment across multiple sites, and step in to resolve challenges quickly and effectively. During go-live, you'll be onsite supporting teams, troubleshooting issues, and ensuring a smooth transition. After each go-live, the Implementation Manager will oversee a comprehensive handoff to the Production Support team, ensuring a successful transition of support for the hospital.

The Implementation Manager will supervise performance of all analysts on their team, which is comprised of the applications in their domain (Ambulatory). Your leadership will directly impact how care is delivered across hundreds of ambulatory settings.

Key Responsibilities:

• Lead end-to-end Epic Ambulatory implementations across multiple clinics and outpatient sites
• Oversee all phases including planning, design, build, testing, go-live, and stabilization
• Partner with physicians, practice managers, and ambulatory leadership to align workflows and system design
• Drive workflow standardization while accommodating specialty-specific needs
• Lead and mentor Ambulatory application analysts, ensuring strong team performance and growth
• Coordinate across multiple locations and stakeholders to ensure aligned execution
• Provide onsite leadership during go-live, supporting providers and staff through transition
• Identify and proactively address implementation risks and operational challenges
• Ensure a smooth transition to Production Support following stabilization
• Build strong relationships with clinical and operational leaders across the ambulatory network
• Drive continuous improvement by applying lessons learned across sites and future deployments

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About Prime Healthcare

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 55 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.  Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary.  A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $90,875.20 to $158,662.40 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf