Program Implementation Manager Jobs in Orem, UT (NOW HIRING)

Position Type: Full-time, Exempt (Salary)

Supervisor: Groups and Military Program Manager

Department: Groups and Military Department

Location: Park City, Utah (on-site)

Join Our Team:

At the National Ability Center, people are our most important asset. Come join a dynamic team that strives every day to make a difference and provide exceptional outdoor recreation and adaptive sports opportunities for people of all abilities. As one of the largest non-profit outdoor therapeutic recreational programs in the world, our team is dedicated to the national movement of building an Adaptive Nation.

Job Summary:

The Groups and Military Assistant Manager is responsible for partnering with the Groups and Military Program Manager in planning, developing, and implementing all custom group and military-related experiences. This position involves administrative and programmatic responsibilities primarily focusing on program implementation, scheduling, risk management, training, and excellent customer service. This position is a full-time, year-round position with benefits that requires a non-traditional schedule with work on weekends and occasional holidays depending on programming requirements. This position is not eligible for remote work.

Essential Duties:

• Plan, implement, and evaluate experiences for custom groups, families, and service members.
• Serve as Manager on Duty when necessary for the Program Team.
• Oversee program logistics, including scheduling and coordinating program facilities/sites, group transportation, and programming equipment, ensuring smooth program execution.
• Manage staff schedules, approve timecards, and ensure proper staff levels for all group activities.
• Assist in hiring, training, and supervising group facilitators, providing ongoing coaching and performance feedback.
• Work closely with the Reservations Team to ensure lodge bookings, catering needs, paperwork, and waivers are prepared for group arrival.
• Assist the Groups and Military Manager in planning, implementing, and tracking groups and military department goals, budgets, statistics, and grants.
• Serve as a group lead for internally recruited retreats granted by NAC donors.
• Implement and supervise safety/risk management protocols.
• Maintain compliance with state and federal regulations, including vehicle operation and participant safety standards in all programming activities.
• Programmatic responsibilities include attending seasonal training, facilitating programs as needed for groups, and acting as a backup for the program team.
• Serve as a Group Facilitator for various program activities when necessary.
• Perform other managerial duties that support the organization’s mission and strategic goals.

Minimum Qualifications:

• Bachelor’s degree in Recreational Therapy or a related field or 2 years of experience working in a related field.
• 2 years of experience working with a variety of disabilities and medical diagnosis.
• Must be at least 21 years of age or older.
• Current first aid and CPR certification, or willing to obtain.
• Valid Driver’s License.
• Ability to safely drive a 15-passenger Van and/or Bus.
• Be able to maintain a Utah Department of Transportation (UDOT) physical.
• Must be able to pass a pre-employment background check.
• Must be legally authorized to work in the United States. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Preferred Qualifications:

• Experience working in adaptive recreation.
• Military service and/or experience working with service members and veterans.
• Experience working with Microsoft applications.
• Experience with Salesforce.

Knowledge, Skills, and Abilities:

• Knowledge of a variety of disabilities and ability to communicate effectively and connect with participants and their families
• A passion for outdoor recreation, skiing/snowboarding, and mountain biking.
• Ability to work productively with a team and with other department leads to ensure development, collaboration, and execution for shared goals.
• Flexible with a strong work ethic and an entrepreneurial spirit to accommodate multiple responsibilities and shifting priorities.
• Ability to work well with others, motivate team members, and build a culture of support.
• Demonstrated history of responsibility, dependability, and maturity.
• Ability to positively receive and provide job coaching for personal development.
• Ability to develop quality presentations and present to all levels of the organization.
• Ability to make quick educated program decisions based on the mission, needs, and strategic plan.
• Exceptional communication and interpersonal skills.
• Ability to organize and manage multiple priorities and to prioritize work effectively and efficiently under pressure.
• Commitment to a positive, fun, and team-oriented working environment while promoting the NAC Values.
• Proficiency in basic computer programs such as MS Office.
• Proficiency (or basic understanding) working with Salesforce

Working Conditions:

• Ability to lift and maneuver equipment weighing up to 50 lbs. while supporting programs and group activities.
• Available and willing to work a non-traditional schedule that may include occasional evenings, weekends, and holidays, especially as needed for projects and special events.
• Ability to work indoors and outdoors while running programming activities in various weather conditions, including extreme weather conditions.
• Ability to drive a truck or van while pulling a trailer.

Benefits:

• Health Insurance with Health Savings Account
• Employer Contribution to HSA
• Dental Insurance
• Vision Insurance
• Long-term Disability
• Life Insurance
• Voluntary Accident and Hospital Plans
• Paid Time Off (PTO) annually
• 11 Paid Holidays + 2 Paid Personal Days Annually (including a paid day off on your birthday)
• 403(b) Plan with Employer Match
• Parental Leave
• Pet Insurance
• Pro Deals with gear companies