Program Implementation Manager Jobs in Lake Forest, IL

Job Summary:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Implementation Team Lead will provide coaching and leadership to Implementation Consultants, ensuring effective operations and addressing client issues while driving team performance and success.
Responsibilities:
• Supervise operations for their designated team
• Supervise the work of their assigned group on a day-to-day basis, which may include delegation of work assignments to various team members
• Provide support, coaching and development of new and existing team members
• Facilitate communication and expectations through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues. Manager will collaborate with TL and define next steps/action.
• Develop and collaborate with management on best practices and ways to improve the team’s performance
• Troubleshoot escalated client/departmental issues and offer client solutions that align to both satisfaction and organizational direction (tiered approach)
• Accountability to meet defined KPIs
• Act as primary contact for new hires and partner with ISA Team and L&D to make recommendations for supplemental training for all team members
• Use functional and technical knowledge to assist team members
• Assist in answering client overflow calls
• Mentor/coach peers as needed
• All other duties as assigned
Qualifications:
Required:
• Minimum two years’ experience in an Implementation role required
• Bachelor’s degree or an equivalent combination of education and experience preferred
• Must have a complete understanding of Paylocity’s implementation standards, policies, and procedures
• Proficiency in MS office
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
• Supervise operations for their designated team
• Supervise the work of their assigned group on a day-to-day basis, which may include delegation of work assignments to various team members
• Provide support, coaching and development of new and existing team members
• Facilitate communication and expectations through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues. Manager will collaborate with TL and define next steps/action.
• Develop and collaborate with management on best practices and ways to improve the team’s performance
• Troubleshoot escalated client/departmental issues and offer client solutions that align to both satisfaction and organizational direction (tiered approach)
• Accountability to meet defined KPIs
• Act as primary contact for new hires and partner with ISA Team and L&D to make recommendations for supplemental training for all team members
• Use functional and technical knowledge to assist team members
• Assist in answering client overflow calls
• Mentor/coach peers as needed
• Research and troubleshoot complex problems, combined with the ability to cultivate compassion, and effectively de-escalate client conflict, for a mutually beneficial solution
• Leverage data, available insights, and analytics to drive performance & decision making
• Collaborate in a team environment - can lead client/team meetings, while promoting inclusion and diversity
• Adaptable and flexible, with the ability to manage change successfully, and pivot when necessary.
Company:
Paylocity is an award-winning provider of HR, Finance, and IT software solutions. Founded in 1997, the company is headquartered in Schaumburg, USA, with a team of 5001-10000 employees. The company is currently Late Stage.