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Program Implementation Manager Jobs in Elkview, WV

Buckle

Management Trainee Program

South Charleston, WV · On-site

Implement Buckle developments with the direction of the Store Manager - Policies, procedures ... Employee Assistance Program Education and/or Experience Bachelor's degree from four-year college or ...

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Program Implementation Manager information

See Elkview, WV salary details

$37.7K

$100.2K

$162.5K

How much do program implementation manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for program implementation manager in Elkview, WV is $100,150.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $117,100.00 per year, depending on experience, location, and employer.

What does a Program Implementation Manager do?

A Program Implementation Manager oversees the rollout and execution of programs within an organization, ensuring they are delivered on time, within scope, and on budget. They coordinate between different teams, manage resources, monitor progress, and resolve any issues that arise during implementation. Their role often involves creating detailed plans, communicating with stakeholders, and measuring outcomes to ensure the program meets its intended goals. This position requires strong project management, leadership, and problem-solving skills.

What are some typical challenges faced by Program Implementation Managers when coordinating cross-functional teams?

Program Implementation Managers often navigate challenges such as aligning different departments toward shared goals, managing competing priorities, and ensuring clear communication across all stakeholders. Because cross-functional teams can have varying objectives and workflows, it's essential to foster collaboration, clarify roles, and regularly update everyone on project progress. Proactive stakeholder engagement and strong organizational skills can help overcome these challenges and ensure successful program delivery.

What is the difference between Program Implementation Manager vs Project Coordinator?

AspectProgram Implementation ManagerProject Coordinator
CredentialsBachelor's degree; certifications like PMP or PgMPBachelor's degree often preferred; certifications less common
Work EnvironmentOversees multiple projects within programs, strategic focusSupports individual projects, operational focus
Employer & Industry UsageUsed in industries like IT, healthcare, governmentCommon across various industries, including construction and tech
Search & Comparison IntentUnderstanding roles in program managementDetails about project support roles

The Program Implementation Manager focuses on overseeing multiple projects within a program, ensuring strategic alignment and successful execution. In contrast, a Project Coordinator supports individual projects by handling day-to-day tasks. While both roles require organizational skills, the Program Implementation Manager typically has more strategic responsibilities and relevant certifications like PMP. Understanding these differences helps employers and job seekers identify the right role based on experience and career goals.

What are the key skills and qualifications needed to thrive as a Program Implementation Manager, and why are they important?

To thrive as a Program Implementation Manager, you need strong project management skills, strategic planning abilities, and a relevant bachelor's degree, often in business or a related field. Familiarity with tools like MS Project, JIRA, or Asana and certifications such as PMP or Six Sigma are highly valuable. Exceptional communication, leadership, and problem-solving skills help you navigate stakeholder expectations and drive successful program outcomes. These competencies are crucial for ensuring programs are executed efficiently, on time, and aligned with organizational objectives.
What job categories do people searching Program Implementation Manager jobs in Elkview, WV look for? The top searched job categories for Program Implementation Manager jobs in Elkview, WV are:
What cities near Elkview, WV are hiring for Program Implementation Manager jobs? Cities near Elkview, WV with the most Program Implementation Manager job openings:
Program Implementation Manager jobs near you
Enterprise Implementation Program Manager

Enterprise Implementation Program Manager

Teramind

Charleston, WV • Remote

Full-time

Posted 10 days ago

Job description

Role Overview

The Enterprise Implementation Program Manager is a new, high-impact role within the Customer 360 organization. You will own the end-to-end implementation lifecycle for our largest and most complex customer deployments, from contract signature through first value validation. This is not a traditional project management role, it is a program management function that orchestrates across multiple internal teams (Customer Success, Technical Account Management, Support, Product, and Engineering) and across multiple customer stakeholder groups to ensure seamless, on-time delivery of enterprise implementations.

This role exists because our Enterprise and Strategic customers, often deploying across multiple business units with distinct use cases, compliance requirements, and stakeholder structures, require a dedicated program leader to coordinate the complexity that goes beyond what a CSM + TAM model can absorb. You will be the single point of accountability that both internal teams and customer executives can look to for implementation status, risk visibility, and timeline management.

What You Will Own

Pre-Sales Engagement (Select Strategic Deals)

  • Participate in late-stage sales conversations for leadership-selected Strategic deals to assess implementation complexity, begin stakeholder mapping, and set realistic implementation expectations with the prospect.

  • Partner with the assigned CSM and TAM to develop a preliminary implementation plan that can be shared during the sales process, reinforcing Teramind’s credibility as an enterprise-ready vendor.

  • Conduct internal implementation readiness reviews to identify resource requirements, technical dependencies, and potential risks before the deal closes.

Implementation Ownership 

  • Own the master implementation project plan, including phased rollout schedules, milestone definitions, dependency tracking, and RACI documentation for all workstreams.

  • Run the implementation cadence: kick-off meetings, weekly status calls, internal syncs, and executive check-ins as required by account complexity.

  • Serve as the primary coordination point across the internal pod (CSM, TAM, Support, and any Product/Engineering escalations), ensuring all parties are executing against the plan and that nothing falls through the cracks.

  • Manage multi-stakeholder alignment on the customer side, coordinating across business units, IT/Security teams, project sponsors, and end-user groups who may have competing priorities and timelines.

  • Identify, document, and escalate implementation risks proactively, maintaining a risk register with mitigation plans and clear ownership.

  • Ensure the customer’s internal champion is supported and equipped to drive adoption within their organization.

Early Adoption & Handoff 

  • Transition from active project management to adoption monitoring, ensuring that usage milestones defined in the success plan are being hit across deployed business units.

  • Partner with the CSM to facilitate the first Customer Value Review (CVR), providing implementation context, milestone completion data, and any outstanding items.

  • Execute a structured handoff to the CSM for ongoing account management, including a comprehensive transition document covering implementation decisions, open items, key contacts, and lessons learned.

Process Development & Cross-Segment Impact

  • Build and maintain the enterprise implementation playbook: templates, project plan frameworks, stakeholder mapping tools, risk register templates, and communication cadence guides.

  • Contribute implementation expertise to refine onboarding journeys across all segments (Mid-Market, SMB, Digital), working with segment-level CS Managers to identify process improvements that can be systematized.

  • Manage select complex Mid-Market implementations when capacity allows, ensuring the methodology scales beyond the top tier.

  • Serve as the organizational center of gravity for implementation best practices, running periodic retrospectives and feeding insights back into process and tooling improvements.

What You Will Not Own

  • Ongoing account management or relationship ownership post-handoff (owned by the CSM).

  • Technical configuration, environment setup, or advanced use case deployment (owned by the TAM and Technical Architect).

  • Expansion pipeline or commercial conversations (owned by the CSM and AE).

  • Support ticket resolution or technical troubleshooting (owned by the Support organization).

This role is time-boxed per engagement. You are the implementation leader, not a permanent fixture on the account. Clear entry and exit criteria define your involvement on every account.

Required Qualifications

  • 5–8 years of experience in implementation management, program management, or professional services within B2B SaaS, with at least 3 years focused on enterprise-tier customers ($100K+ ACV).

  • Demonstrated experience managing complex, multi-workstream implementations involving multiple customer stakeholder groups across business units or departments.

  • Strong project management fundamentals (timeline management, dependency tracking, risk mitigation, RACI frameworks) without rigid adherence to formal methodologies — you know when to bend the process to protect the outcome.

  • Excellent stakeholder communication skills, including the ability to run executive-level status meetings and translate technical complexity into business-relevant updates.

  • Experience working in a pod or team-based model alongside CSMs, technical resources, and support teams — you understand swim lanes and know how to lead through influence rather than authority.

  • Comfort operating in a high-growth environment where processes are still being built — you will be designing the playbook, not just executing an existing one.

Preferred Qualifications

  • Experience in endpoint security, insider risk, DLP, workforce monitoring, or adjacent cybersecurity/compliance SaaS categories.

  • Familiarity with on-premise or hybrid deployment models (not just pure cloud SaaS).

  • Experience with ChurnZero, Intercom, HubSpot, or similar CS/Support tooling.

  • Background in pre-sales engagement or solution scoping alongside sales teams.

  • Experience building implementation or professional services functions from the ground up.

How Success Will Be Measured

Implementation Delivery

  • Time to Go-Live: Enterprise implementations completed within the target 90-day window (measured from kick-off to production deployment).

  • On-Time Milestone Completion: Percentage of implementation milestones delivered on or ahead of schedule.

  • Implementation CSAT: Post-implementation satisfaction score from the customer’s project team and executive sponsor.

Adoption & Handoff Quality

  • Time to First Value: Time from go-live to first validated use case outcome (e.g., first alert actioned, first policy enforced, first report generated).

  • Handoff Completeness: CSM confidence score at handoff — does the CSM have everything needed to manage the account independently?

  • 90-Day Adoption Health: ChurnScore and engagement metrics at 90 days post-go-live for accounts this role managed.

Organizational Impact

  • Playbook Maturity: Completeness and adoption rate of implementation templates, frameworks, and documentation across the CS organization.

  • Cross-Segment Contribution: Measurable improvements to onboarding metrics in segments where this role contributed process improvements.

CLOSING FROM STANDARD - US EMPLOYEE
Benefits
 
This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
 
Additionally:
 
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary
• High-quality health benefits
• 401(k) with employer match
• Career growth opportunities
• Unlimited paid time off
• Company-issued laptop (choice of Mac or PC)
• Professional development budget
 
About our recruitment process
 
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
 
All roles require reference and background checks
 
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Benefits
 
This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
 
Additionally:
 
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary
• High-quality health benefits
• 401(k) with employer match
• Career growth opportunities
• Unlimited paid time off
• Company-issued laptop (choice of Mac or PC)
• Professional development budget
 
About our recruitment process
 
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
 
All roles require reference and background checks
 
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Teramind may utilize automated tools, including artificial intelligence–enabled systems, to assist in the preliminary review, screening, and organization of employment applications. Such tools are used solely to support the hiring processes and do not independently make hiring or employment decisions. Teramind personnel retain ultimate authority and discretion over all hiring decisions. By submitting an application, you expressly acknowledge and consent to Teramind’s use of such tools in connection with your application. You may request review of their application by a human reviewer or opt out of automated screening at any time by contacting Teramind at hr@teramind.co.