Program Director Two Jobs in Norwalk, CA (NOW HIRING)

Requisition #: 50369

Status: Full-time, Exempt

Schedule: Monday – Friday, 8AM – 5PM

Onsite or Hybrid: Onsite

Bilingual (English/Spanish): N/A

POSITION SUMMARY:

Under the direction of the Chief Clinical Operations Officer, the Clinic Director II will provide mission-focused, strategic and process-minded leadership and oversite of all non­clinical functions of the clinic. As a member of the Senior Management Team, the Clinic Director II will have direct involvement with organizational strategy development and implementation; and be primarily responsible for providing administrative oversight of the day-to-day operations of the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations of the Clinic and assist in the planning of new programs and services that add services for patients, improve patient care, increase efficiencies, improve profitability, or generate new or additional sources of funding.
• Ensure full compliance with all federal, state and local administrative and legal requirements including FQHC/HRSA, DHSP and HCLA and Regal Medical IPAs and collaborate with APLA Health Finance as requested on grant award budgets and renewals.

• Ensure the Clinic facility meets all state licensing, certification, regulatory, health plan and other compliance requirements.
• Oversee day to day operations and assist in planning of new services that generate additional sources of funding.
• Provide direct supervision to the clinic manager and referral coordinator; indirect supervision to the front office administrators; and has dotted-line accountability for all non-clinical staff who are located in the clinic to ensure efficient clinic operations.
• Collaborate with the Enrollment Manager to oversee the work of the Enrollment Specialists; collaborate with the Site Medical Director and Nurse Manager to provide guidance to Clinical staff.
• Serve as the primary Clinic interface with all health plans, insurance companies and other payers as necessary.
• Serve as the primary contact with Finance to provide accurate data from the Clinic for patient billing, collection and data management purposes.
• Integrate facilitation of administrative and clinical practices and effective and efficient work flows across APLA Health & Wellness service areas including the interface with finance, human resources, facilities and IT.
• Monitor local, state and national issues and actions that affect Clinic patients, and advocate and integrate strategies and actions to sustain and expand services.
• Understand local, state and national issues affecting the clients served and effectively advocate and integrate strategies and actions to sustain and expand needed services to the community.
• Collaborate with the other Clinic Directors to develop and standardize certain administrative systems and practices across APLA Health & Wellness and build cross-Clinic teams to determine and share best practices.
• Responsible for the overall “patient experience”, including in-person, phone, internet and other interactions with patients.
• Assist in managing costs and increasing productivity/profitability by continually looking at data. Identify opportunities and propose actions to improve quality, improve productivity, reduce costs, improve staff morale and improve the patient experience.
• Develop and maintain administrative policy and protocols to ensure that the Clinic has proper operational controls and reporting systems to effectively evaluate and manage programs and contractual obligations.
• In conjunction with the Site Medical Director, ensures all clinic service activities operate consistently and ethically and meet or exceed contractual   requirements, state and federal regulations and APLA Health & Wellness policies and protocols.
• Serve as an active participant on APLA Health's Quality Compliance Risk Utilization Management (QCRUM) Committee.
• Ensure the facility has proper operational controls and reporting systems to effectively evaluate and manage programs and contractual obligations.                                                                                                     

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

Master’s Degree and two years’ experience in operational management in a clinic or hospital; or a Bachelor’s Degree and five years’ experience in operational management in a clinic or hospital; or an Associate’s Degree and 10 years’ experience in operational management in a clinic or hospital.

Excellent written and verbal communication skills required. Federally Qualified Health Center (FQHC) or Ryan White CARE Act clinic experience a plus. Previous supervisory experience required. Passion for working with underserved communities and people living with HIV/AIDS required.

Knowledge of:

Clinic operations, patient billing, budgeting and financial reporting, government and private grant management, public health issues and concerns required.

Ability to:

Effectively supervise and motivate assigned staff and volunteers; manage multiple aspects of varied clinical and support programs; monitor and evaluate clinic and support activities; communicate effectively with a wide range of individuals and organizations.

Work in a dynamic, rapidly changing and fast-growing environment. Write grant proposals and/or assist with writing grant proposals. Maintain strict patient confidentiality.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer