Program Design Manager Jobs in Massachusetts (NOW HIRING)

Now hiring! Under the direction of the Director of Teen Programs, the Diller Teen Fellows Program Manager oversees the Boston cohort of the Diller Teen Fellows, an international teen leadership program sponsored by the Helen Diller Family Foundation and the JCC of Greater Boston. This position is responsible for the planning, coordination, and day-to-day management of program operations, including curriculum, logistics, participant experience, and community partnerships. The Manager also supports the broader Teen Department in delivering meaningful, relevant, and innovative programming that advances the department's strategic goals and contributes to a vibrant Jewish future. The Program Manager exercises significant independent judgment in program design, staff supervision, budget oversight, and community partnerships-translating organizational goals into high-impact, meaningful experiences that advance Jewish teen leadership and identity development.
JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.
Primary responsibilities include, and are not limited to:
Diller Teen Fellows - Program Leadership & Management

• Own the full program lifecycle for the Boston cohort, including strategic planning, curriculum development, logistics, and quality assurance across all workshops, retreats, and seminars.
• Lead and mentor 20 program participants, 2 Junior Counselors, and 1 Program Intern/Assistant, cultivating leadership skills and Jewish identity throughout the program year.
• Manage the annual recruitment, interview, and selection process to identify and enroll participants aligned with program goals.
• Manage the program budget, ensuring responsible allocation of resources and accurate financial reporting.
• Serve as the primary liaison to the Israeli partner coordinator; co-design and co-lead seminars in the local community and in Israel, ensuring alignment with program vision.
• Represent the Boston cohort at national and international Diller convenings, including three week-long seminars annually, and incorporate best practices and professional development back into the local program.
• Cultivate ongoing relationships with program families and alumni, positioning them as active stakeholders and contributors to the program's impact.
• Maintain regular communication with parents of participating teens and local alumni to keep them informed and engaged in the program.

Teen Department - Program Support

• Oversee the design and execution of department initiatives including community service days, social programming, and special workshops-ensuring consistent quality and alignment with departmental vision and mission.
• Apply data, participant feedback, and community insight to continuously improve program design and outcomes.
• Assume additional responsibilities in support of department goals as directed by the Director of Teen Programs.

Community Partnerships & External Relations

• Build and sustain strategic partnerships with schools, synagogues, and communal organizations to enhance program impact and reach.
• Represent the Teen Department at community events, panels, and professional forums, serving as an ambassador for the department's vision and JCC mission.

Organizational Leadership & Staff Standards

• Model inclusive, values-driven leadership that reflects JCC Greater Boston's mission, vision, and commitment to a welcoming environment.
• Actively participate in organizational meetings, trainings, and cross-departmental initiatives as assigned.
• Perform other duties as required to support organizational and departmental priorities.
• Standard staff expectations include and are not limited to:
• Actively create a welcoming dynamic that contributes to an environment where each individual is valued, seen, and respected
• Support JCC Greater Boston's mission, vision, and values including through personal role modeling.
• Attend JCCGB meetings and trainings as assigned, and actively participate in and support the goals and initiatives of JCCGB and the department.
• Other activities as required.

Standard Leadership Expectations

• Actively model JCC Greater Boston's mission, vision, and values, fostering a positive, welcoming, inclusive culture where individuals feel valued, respected, and supported to succeed.
• Lead with integrity, positivity, and accountability, building trust and modeling the behaviors that strengthen organizational culture.
• Maintain a safety-first, solution-oriented mindset that prioritizes inclusion, risk awareness, and high standards of service and accountability.
• Set and communicate a clear vision aligned with organizational priorities and lead change with clarity, empathy, and resilience.
• Build collaborative partnerships across teams, volunteers, vendors, and community stakeholders while representing the organization with professionalism.
• Drive operational excellence through sound judgment, data-informed decision-making, and responsible financial stewardship.
• Provide calm, decisive leadership in complex or high-pressure situations while promoting continuous improvement and professional growth.
• Attend JCCGB All Staff meetings, and other meetings and trainings as assigned.
• Perform other duties as required to support departmental and organizational success.

Supervisory Responsibilities
Directly supervises the Diller Teen Fellows Intern/Assistant. Supervisory responsibilities include:

• Set clear performance expectations and conduct regular supervisory meetings to provide guidance, feedback, and professional development support.
• Manage staff scheduling, time and attendance, and ensure accurate and timely payroll reporting.
• Identify individual growth areas; establish and monitor annual development goals.
• Uphold organizational policies and align the work of direct reports with the JCC's mission, values, and strategic objectives.
• Foster a positive, accountable team environment that supports both individual success and departmental outcomes.

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing!
This full-time, salaried position offers a comprehensive benefits package, a supportive work environment with a hybrid work option for some administrative duties, and a competitive starting salary range of $55,000 - 58,000 K annually.
The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.
About JCC Greater Boston
Since opening its doors in 1983, JCC Greater Boston has been committed to its mission of creating a vibrant, inclusive, and diverse community by nurturing meaningful and lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.
JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!
The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.
To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/
JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented group.
Requirements
Education and Experience: Education & Experience

• Bachelor's degree in Education, Psychology, Social Work, Jewish Studies, or a related field required; advanced degree preferred.
• 3-5 years of progressive experience in experiential education, program management, and/or group facilitation, with demonstrated growth in scope of responsibility.
• 3-5 years of experience designing and leading programming focused on Jewish identity development, youth leadership, community service, or Israel education.
• An equivalent combination of education and experience may be considered at the JCC's discretion.
• Must have a valid driver's license and be able drive a motor vehicle and to pass a MRV review.

Skills & Competencies:

• Proven ability to build authentic relationships with Jewish teens and deliver programs that integrate Jewish values into compelling, joyful educational experiences.
• Demonstrated understanding of Israeli culture and history; extended time in Israel and intermediate-level familiarity with Israeli history, politics, and geography strongly preferred.
• Exceptional project management skills-from concept through execution-with strong attention to detail, deadline management, and the ability to adapt in a dynamic environment.
• Excellent interpersonal, communication, and active listening skills with a demonstrated track record of collaborative partnerships across diverse stakeholders.

• Experience managing budgets, schedules, and administrative systems with a high degree of organization and accountability.
• Proficiency in Microsoft Office Suite, Google Suite, Canva, and social media platforms.
• Availability to work evenings and weekends as needed; willingness to travel to Israel in the summer and to conferences/trainings throughout the year.

Physical Requirements
This is a hybrid role with a minimum of one in-person day per week and additional on-site presence required for programmatic purposes. Must be able to work effectively in a busy, dynamic environment managing multiple priorities. Ability to lift and carry objects up to 40 pounds.
ADA Statement
Individuals must possess these qualifications or be able to demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Benefits
In addition to a rewarding career within our mission-driven, values-driven, and family-centric environment, JCC Greater Boston proudly offers full-time employees a comprehensive and competitive benefits package that includes:

• Competitive cost-sharing Health and Dental Insurance
• JCC Sponsored/Paid Health Reimbursement Account
• JCC Sponsored/Paid Group Life Insurance/LTD Coverage
• Generous paid time off supporting a quality work-life balance
• Tax-deferred 403(b) retirement savings plan
• Voluntary Supplemental Vision Insurance
• Additional Voluntary Supplemental Life/ADD coverage for you and your family
• AbilityAssist Employee Assistance Program (EAP)
• Norton Cyber Security Program
• LegalEase Insurance program

JCCGB Perks! This position is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton - offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes:

• Use of the Fitness Center at Leventhal-Sidman
• Access to group fit classes, Arts & Culture adult programming at member rates
• Discounts on a variety JCCGB's fitness/wellness programs and services
• Free wellness events!
• Discounted child care at JCCGB Early Learning Centers and after-school program
• Discounted JCCGB camp tuition

Benefits are subject to review and change by the Organization, and plan documents are the primary determinant.
A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on:

• Supportive colleagues
• Team camaraderie
• How their managers treat them
• Individual autonomy
• Knowing what their work contributes to and how it impacts others
• Pride in working for the JCC
• Program and service quality
• Holding ourselves accountable

Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.