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Program Delivery Manager Jobs in Somerville, MA (NOW HIRING)

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Program Delivery Manager information

See Somerville, MA salary details

$42K

$117.3K

$171.3K

How much do program delivery manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for program delivery manager in Somerville, MA is $117,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $144,600.00 per year, depending on experience, location, and employer.

What is a program delivery manager?

A Program Delivery Manager is responsible for overseeing the successful execution of multiple related projects within an organization, ensuring they align with business goals and deliver value. They coordinate project managers and teams, manage resources and budgets, and facilitate communication between stakeholders. Their role often involves managing risks, resolving issues, and driving the overall program toward its strategic objectives. Program Delivery Managers play a key part in ensuring projects are delivered on time, within scope, and to the required quality standards.

What are the key skills and qualifications needed to thrive as a program delivery manager?

To thrive as a Program Delivery Manager, you need strong project management skills, experience in program oversight, and typically a relevant degree or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Jira, or Asana is usually required. Outstanding organizational, leadership, and stakeholder communication skills set top performers apart. These competencies ensure successful program delivery, alignment with business goals, and effective management of risks and resources.

How does a program delivery manager typically interact with cross-functional teams during a project lifecycle?

As a Program Delivery Manager, you will frequently collaborate with cross-functional teams such as engineering, product management, quality assurance, and operations. Your role involves facilitating communication, aligning objectives, and ensuring that all stakeholders are informed about project timelines and deliverables. This often means leading regular meetings, managing dependencies, and proactively resolving conflicts to keep the program on track. These interactions are essential for successfully delivering complex programs and fostering a collaborative work environment.

What is the difference between Program Delivery Manager vs Project Manager?

AspectProgram Delivery ManagerProject Manager
CredentialsPMI PMP, PgMP, or similar certifications often preferredPMI PMP or CAPM certifications common
Work EnvironmentOversees multiple related projects within a programManages individual projects with specific goals
Employer & Industry UsageUsed in industries like IT, construction, healthcare for large initiativesCommon across various industries for specific project execution

The Program Delivery Manager focuses on coordinating and delivering multiple related projects to achieve strategic objectives, while the Project Manager manages individual projects with specific deliverables. Both roles require strong leadership and planning skills, but the Program Delivery Manager has a broader scope overseeing several projects simultaneously.

What job categories do people searching Program Delivery Manager jobs in Somerville, MA look for?

The top searched job categories for Program Delivery Manager jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Program Delivery Manager jobs?

Cities near Somerville, MA with the most Program Delivery Manager job openings:

Program Delivery Manager jobs near you

Service Delivery Manager

Boston, MA • On-site

Publicis Groupe Holdings B.V
Advertising and Public Relations Services • 10K+ employees
Learn more about Publicis Groupe Holdings B.Vexternal

$145K - $170K/yr

Full-time

Medical, PTO

Posted 19 days ago

Publicis Groupe rating

6.1

Company rating: 6.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
Overview
We are seeking a Boston-based Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role combines service delivery, operational leadership, stakeholder communication, and continuous improvement. We are looking for someone with strong experience in Trading, Investments, and Financial Asset Management
The ideal candidate has experience leading complex managed-support services and coordinating technical teams, client stakeholders, vendors, and other resolver groups.
Key Responsibilities
  • Serve as the primary operational contact for client stakeholders.
  • Coordinate service delivery across Boston, Mexico, and India.
  • Lead service reviews, governance meetings, escalations, and major-incident coordination.
  • Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions.
  • Lead transition, knowledge-transfer, and operational-readiness activities.
  • Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams.
  • Improve service processes, documentation, handoffs, and recurring-incident prevention.
  • Guide staffing, capacity, coverage, and knowledge-continuity planning.
  • Drive continuous improvement through monitoring, automation, shift-left, and AI-enabled support.
  • Communicate service performance, risks, and recommendations to delivery and client leadership.

Qualifications
Required Qualifications
  • 12+ years in application support, production operations, technology delivery, or managed services.
  • Expert inService Management, Incident Management, SLA Management, ITSM, Managing P1/P2 incidents.
  • Experience leading client-facing, globally distributed support teams.
  • Strong knowledge of incident, problem, change, knowledge, and service-level management.
  • Experience with major incidents, governance, performance reporting, and continuous improvement.
  • Strong operational judgment, stakeholder management, and executive communication skills.
  • Hand on experience with PowerBI, Tableau, Remedy/Helix if possible
  • Working knowledge of modern applications, data platforms, APIs, integrations, cloud services, and observability.

Nice to Have
  • Asset-management or financial-services experience.
  • Salesforce, FiveTran, Coric, Trading Systems.
  • Experience leading support consolidation or managed-service transitions.
  • Familiarity with ServiceNow, ITIL, SRE, and 24x7 operations.
  • Experience with AI-assisted support, automated runbooks, or self-healing capabilities.

Additional information
Benefits of Working Here
  • Wellness program and employee assistance.
  • Generous paid leave and holidays.
  • Comprehensive health benefits for you and your family.
  • Flexibility to support work-life balance.
  • Competitive compensation and benefits package.
  • Access to ongoing learning and development opportunities.
  • An inclusive workplace that promotes diversity and collaboration.

Pay Range: $145,000 - $170,000
The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.

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