Program Delivery Manager Jobs in Havelock, NC (NOW HIRING)

POSITION SUMMARY:

TheOperations Director - Overnight Camp contributes to the planning, delivery, and continuous improvement ofyear-roundcamp programs and operations. Working in partnership with Senior Directors and the broader leadership team, this role helps ensurehigh-quality, safe,mission-alignedexperiences for campers, families, and guests. The Operations Director supports both programmatic and operational functions, including seasonal staff recruitment, training, and supervision; coordination of program and site readiness; management of equipment and resources; and implementation ofrisk-managementpractices. The role alsoassistswith participant recruitment and retention efforts, budget planning, and the Camp Annual Campaign, whilemaintainingstrong communicationand relationship-building across the camp community.

ESSENTIAL FUNCTIONS:

Program Leadership

• Provides year-round leadership in planning, delivering, and evaluating camp programs to ensurehigh standardsof safety, quality, and participant experience.
• Supports the development and implementation of program goals, metrics, and standards aligned with the camp's strategic direction and long-range plan.
• Ensures all programs-summer and extended season-are delivered with consistency, integrity, and alignment to YMCA values and best practices in the camping industry.
• Oversees training, supervision, and performance of seasonal program and/or operations staff to ensure effective program delivery and excellent customer service.

Staff Development

• Recruits, hires, trains, supervises, and evaluatesyear-round and seasonal housekeeping staff,and in collaboration with senior leadership team,supportwith otherseasonal staff and program leaders.
• Ensures staff receiveappropriate training, coaching, and certification support tomaintainsafety, skill development, and program excellence across all seasons.
• Models and reinforces relationship-building skills, positive communication, and a culture of inclusion among staff and participants.

Operational Support

• Supports year-round operational functions of camp, including program spaces, participant services,logistics, and general camp readiness.
• Assistsin coordinating facilities, equipment, and site needs to ensure safe, clean, and well-maintainedenvironments for all programs.
• Manages assigned equipment, supplies, and program resources, including purchasing, inventory, maintenance, and storage.
• Provides support to transportation, guest services, or other operational areas assigned by senior leadership.

Community Engagement

• Builds andmaintainscollaborative relationships with families, community partners, and peer organizations to strengthen program relevance and visibility.
• Communicates clearly and consistently with staff, participants, and families to support positive experiences and operational effectiveness.
• Representscamp at recruitment events, fairs, tours, and community engagements to support enrollment and staff hiring.

Fiscal Stewardship

• Supports efficient program delivery through thoughtful planning, cost management, and alignment with organizational priorities.
• Develop and manage program budgets to meet financial goals and use resources responsibly.
• Contribute to the YMCA Annual Campaign bysecuring giftsthatadvancescamp'soverall target.

Program Experience

• Ensures a welcoming, inclusive, and supportive environment for all participants.
• Provides leadership presence during program sessions,assistingwith supervision, risk management, and participant support across all seasons.
• Serves as a lead or support facilitator for non-summer programs as assigned.
• Ensurescompliance with YMCA policies, risk-management practices, and relevant industry standards.
• Maintainsaccuraterecords related to program operations, staff training, certifications, and participant needs.
• Participates in cross-departmental teams, committees, and planning groups to support coordinated camp operations and continuous improvement.

Additional Responsibilities

• Participates in requiredtrainings, meetings, conferences, and retreats as part of the full-time camp leadership team.
• Contributes to a positiveteamculture and supports colleagues across departments to ensure seamless year-round operations.
• Completion of all required annualtrainingsrelated to safety, compliance, and child protection as assigned.
• Performsadditionalresponsibilities as assigned by the Executive Director orrequired ofall full-time YMCA staff.

PROGRAM SPECIFIC ESSENTIAL FUNCTIONS:

• Supports allyear-roundoperational functions-including dining, security, housekeeping, transportation, andcamp center-in coordination with the Senior Operations Director to ensurehigh-qualityservice and safety.
• Supervises seasonal Operations Team membersincluding butnolimited to: Dining Hall, ServiceCorpsand camp store.
• Manages the Coastal Cabin Rental program, serving as the primary point of contact for guest needs andon-siteresponse.
• Serve in Props role with responsibility for planning and facilitation of 50% of weekend programs.
• Oversees all transportation operations, including driver training, CDL development, compliance, and coordination of camper, staff, and program travel.
• Manages the Camps' vehicle fleet in partnership with the Association Fleet Superintendent, ensuring maintenance, cleanliness, recordkeeping, and operational readiness.
• Leads major community and partnership initiatives, including Presents for Pamlico Kids, local outreach events,community days, paradesand collaborations with education, health, and recreation partners.
• Provides operational leadership for Extended Season and retreat groups-serving as lead facilitator for 50% of adult/teen retreats.
• Contributes to recruitment events, the Annual Campaign, andcross-seasonrisk management as part of the Director Teams.
• Certification Requirements (must obtain within30 daysof starting andmaintainthroughout employment): CPRO, Basic First Aid, Administering Emergency Oxygen,Serve Safe, andSite SpecificHigh Ropes Certification.
• This position will require that theincumbentlive on site at Camp during the Summer Season and during 50% of Extended Season as assigned by the Extended Season Senior Program Director.

QUALIFICATIONS:

• Degree in related field preferred and 1+yearof related experience.
• Previousovernight camp or youth program experiencedesired butnotrequired.
• Experienced inand passionate about creating and fostering communities and relationship building through programs.
• Demonstrated experience in program and personnel development.
• Ability to effectively manage staff, programs, and department schedules.
• Oral, publicspeakingand written communication skills.
• Requires a positive attitude,high levelof initiative and professionalism, andenjoyworking in and creatinga strong teamenvironment.
• Demonstrate initiative, effectively prioritize, andpossessstrong organizational skills.
• A commercial Driver's License, with "P" endorsement, to drive a YMCA bus as needed is a plus but notrequired.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Multi-lingualdesired but notrequired.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

• Office and program settings with frequent interaction in various camp spaces including extended time in nature and exposure to varied terrain, wildlife, and changing weather conditions.
• Moderate noiselevels;may be louder during youth or community activities.
• Regular use ofcomputer,phone, and other office technology.
• Frequent standing, walking, bending, and reaching; occasional lifting or moving up to 40 lbs.
• Flexible schedulerequired- will include early mornings, evenings, weekends. This includes living onsite during the summer season.
• Must be able to provide valid identification for employment eligibility verification.
• Mustpossessa valid driver's license and have access to reliable transportation.
• A clean driving record isrequiredto meet YMCA insurance standards.
• Travel between site locations, andto off-site meetings and events may berequired.
• Mustresidein the Camp Sea Gull/Camp Seafarer/Camp Kanata service area.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.