Program Delivery Manager Jobs in Charlotte, NC (NOW HIRING)

Cybersecurity Program Delivery Lead
Global Cybersecurity and Fraud Management, Program Office is seeking an accomplished Program Manager to drive agile delivery of our strategic cyber and fraud program -a role that bridges technical innovation with enterprise cybersecurity strategy by coordinating cross-functional teams to deliver transformative capabilities. This position demands expert-level program management capability to lead the organization's largest and most complex initiatives, with a specific focus on applying that expertise to frontier AI strategic projects; given the high-visibility, high-complexity nature of this AI-focused mandate, we're looking for a leader who has already proven this level of capability, ideally with prior hands-on experience navigating the unique coordination challenges, vendor landscape, and cross-functional dependencies inherent to AI-related programs. Key Responsibilities and Duties
Program Coordination

• Coordinate cross-functional activities across GCFM, CTO, CDAIO, and business teams.
• Maintain program schedules, track milestones, manage dependencies, risk management and ensure alignment with cybersecurity strategy and organizational objectives.
  

Stakeholder Management

• Translate technical cyber concepts for executive audiences and business priorities for technical teams.
• Prepare statexecutive reports, facilitate steering committee meetings, and maintain transparency on progress, challenges, and resource needs.
  

Roadmap

• Work with internal GCFM stakeholders and develop 6 quarter roadmaps, including 30-60-90 day plans.
  

Risk and Compliance

• Ensure strategic initiatives comply with data governance, privacy requirements, and TIAA's Enterprise Responsible AI Policy.
  

Resource and Vendor Management

• Track budgets, allocate resources, and coordinate with external vendors.
  

Metrics and Reporting

• Define and track KPIs including threat detection accuracy, false positive rates, incident response times, and efficiency gains. Report regularly on metrics to demonstrate value and inform scaling decisions.
  

Change Management

• Support adoption through training coordination, process documentation, user feedback collection, and addressing resistance. Develop adoption plans that introduce new cyber controls while maintaining operational continuity.
  

Continuous Improvement

• Facilitate retrospectives after initiatives and milestones. Capture lessons learned, identify process improvements, share best practices, and build institutional AI delivery capability.
  

Agile

• Facilitate agile ceremonies including sprint planning, daily standups, retrospectives, and demos. Maintain and prioritize product backlogs, manage sprint execution, remove impediments, and foster collaboration within cross-functional agile teams delivering AI capabilities.
  

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level 9IC
Required Skills

• 5+ years of experience in Program Delivery
• 3+ years of Strategy Planning
• 2+ years of experience in a Cybersecurity role
  

Preferred Skills

• Experience in automation to simplify processes
• Knowledge of AI concepts and how it ties in with Cybersecurity
• Development of 6 quarter road map including 30/60/90 Day Plans
• Resource and vendor management (resource allocation, budget tracking and coordination with vendors)
• Development with OKR (Objectives and Key Results) and KPI (Key Performance Indicators)
• Cybersecurity and Agile certifications
  

Related Skills
Adaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement
Anticipated Posting End Date:
2026-09-02
Base Pay Range: $139,000/yr - $188,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our .
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our , and you can read more about your rights and view government notices .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
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Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
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