Program Associate Jobs in West Springfield, MA (NOW HIRING)

Program Associate (Bilingual)

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!  

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a bilingual (English/Spanish) Program Associate in our Rental Assistance department. The Program Associate supports our mission by providing administrative support that facilitates the timely and accurate completion of records, payments, assessments, file reviews, inspections, and data tracking.

Benefits include:  20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $18.00 and $20.50 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.

The candidate will work fully onsite.

Responsibilities include:
•    Ensure all required forms, notes, and documents are included in tenant records within established deadlines, providing statistical data as required; manage, organize, and update data with forethought and accuracy
•    Provide information and respond to requests to ensure the timely and effective processing of rental assistance requests
•    Prepare and schedule timely inspections; review inspections for completeness and accuracy of results
•    Assist callers with information and direction, responding to general inquiries and routing calls appropriately
•    Prepare reports, documents, and correspondence in a clear and timely manner
•    Perform general clerical duties (copying, filing, faxing, etc.) in an efficient and accurate manner, assisting other departments as needed; ensure office machines are kept clean and in good working order, reporting issues as they arise
•    Educate outside contacts on program regulations, guidelines, and obligations
•    Assist as back-up for database entry; client eligibility determinations; general research; and training on guidelines, processes, and proper use of software applications and databases
•    Establish and maintain strong, collaborative relationships with internal staff (including across departments), owners, landlords, community groups, funding sources, and other housing related departments or agencies 
•    Proactively identify and inform manager/leadership of any issues that may adversely affect the department or organization

Requirements include:
•    2 years’ experience in a general administrative or office role, or a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute
•    Bilingual (Spanish/English) written and verbal skills required
•    Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
•    Excellent customer service skills with the ability to communicate effectively and empathetically
•    Understanding of semi-complex mathematical formulas and functions, with the ability to accurately sum numbers with a calculator
•    Solid organizational skills with a high degree of accuracy and attention to detail, plus the ability to work independently and prioritize

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.