Program Associate Jobs in Walla Walla, WA (NOW HIRING)

Description Columbia Basin College ("CBC" or the "College") seeks a Program Assistant to deliver secure, accessible, and student-centered assessment services that support educational and career progression. This position ensures the integrity and compliance of all testing operations while providing responsive, professional service to diverse student populations. Through accuracy, accountability, and collaboration, the Program Assistant helps maintain a trusted testing environment that supports student success.

This position reports to the Director for Assessment Center. This position closes on July 19, 2026 @ 11:59 PM Pacific Time. If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407

Primary Responsibilities Serve as a primary contact for assessment participants; provide information on testing procedures, manage check-in and documentation verification, deliver group instructions, coordinate accommodated testing for students with approved accommodations, and proctor in-person, online, and off-site assessments; Prepare and manage daily testing operations, including rosters, testing materials documentation verification, record editing, maintaining records, score reporting, lab set-up, in-room proctoring, and troubleshooting exam delivery issues; Coordinate with testing sponsors and technical support teams to address technical issues during assessment sessions and submit required incident reports; Ensure and maintain the security of test materials, confidentiality of test results, and compliance with all testing standards and guidelines, including those of the National College Testing Association; Maintain required certifications, including Pearson Vue authorization to serve as an authorized GED Examiner, and complete ongoing training to meet publisher requirements; Provide high-level customer service assistance to students, staff, and the public regarding Assessment Center and testing services; assist students who visit the center and respond to emails and phone calls; Accurately enter and maintain assessment and testing data in SMS and other testing sources or publisher records; organize and maintain related files and statistical data, and prepare narrative and statistical reports on testing and program operations; Schedule testing activities, including individual appointments and large testing sessions, and provide proctoring services at assigned off-site facilities while supporting diverse student populations; Facilitate internal communication, collaboration, and documentation for testing operations by sharing timely updates, maintaining organized resources, and supporting team readiness to ensure efficient service delivery; and Perform other related duties as assigned. Required Qualifications High school diploma or equivalent; Two (2) years of full-time clerical experience; and Bilingual and biliterate in English and in Spanish. Preferred Qualifications Associate's degree or equivalent from an institutionally accredited college or university; and Bilingual in Spanish and English.

Skills and Abilities Communication Skills: Ability to communicate effectively in oral and written formats; deliver clear group instructions during testing sessions; respond appropriately to questions and concerns; compose and edit professional correspondence and reports; and convey policies and procedures accurately; Interpersonal Skills: Ability to maintain confidentiality; resolve conflict constructively; remain open to others' ideas; and work effectively with diverse student populations and external partners; Professionalism: Ability to approach others in a tactful manner; react well under pressure; accept responsibility for actions; follow through on commitments; and uphold testing security and ethical standards; Customer Service Skills: Ability to respond promptly and professionally to students and the public; manage difficult or emotional situations with tact; provide accurate information; and meet service commitments in a timely manner; Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks; pay close attention to small details, minimizing the likelihood of errors and contributing to overall excellence; Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position; able to learn testing publisher platforms and certification requirements, maintain accurate records, and ensure quality and accuracy in assigned duties; CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth. Terms of Employment This position is a full-time, overtime eligible classified staff position.

The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m

to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately. Process Note Prior to a new hire, a background check including criminal record history will be conducted

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.). Conditions of Employment In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. If you are hired, you will need to provide proof of identity and documentation of U.S

citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. Physical Demands While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects.

The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and move between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Working Conditions Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. Union Clause This is a bargaining unit position represented by the Washington Public Employees Association (WPEA).

Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.