Program Associate Jobs in Princeton, NJ (NOW HIRING)

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Expectations/Responsibilities:

At BMS, it is not just what we do but how we do it. To excel in an Associate Director Patient Access & Support services position, we expect our employees to demonstrate or develop the following knowledge and skills:

Program Excellence

• Actively collaborates across MAx to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps whilemaking changes to tactics, tools and communications as needed)

• Supports a new brand or indication launch by leading the patient services focused market research, vendor selection, development of program Business Rules, processes, materials, and hub, vendor, and field team training

• Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors

• Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts

• Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed

• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach

• Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team's overall strategy

• Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs

• Conducts regularly scheduled vendor site visits

Business and Industry Acumen

• Incorporates the voice of the patient and explains patient needs and viewpoints to others

• Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues

• Continues to develop expertise in patient access stakeholders, patient affordability, out-of-pocket costs, pharmacy benefits, payer influences, and different business and reimbursement models

• Maintains excellent organizational and planning skills with strong attention to detail and accuracy

Analytics

• Validates data and seeks additional insights to make reliable, data-driven decisions

• Identifies opportunities for improved data gathering and consistency across programs and brands

• Reviews robust data analytics insights to continuously improve Business Rules and hub processes

• Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams

• Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)

• Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas

Compliance

• Stays up to date and compliant with BMS compliance policy guidance, rules of engagement and Business Rules in general, and specific to relevant disease states

Organizational Navigation

• Leads matrix teams and hubs to identify reimbursement issues and ensure consistency with coding, coverage, and payment with payers

• Models and fosters matrix team effectiveness by sharing information, knowledge, and experience

• Builds and maintains relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization

• Identifies and acts on opportunities for improvements in ways of working and team dynamics

Strategic Vision & Culture

• Leads the implementation of and advises others about the PASS strategic vision

• Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position PASS as a valued partner

Program Management & Operations

• Provide overall leadership and direction for Patient Service programs.

• Ensure alignment with organizational objectives and oversee day-to-day operations.

Vendor Management and Contract Negotiation

• Access Marketing and Legal Point for effective program management.

• Negotiate contracts, optimize vendor agreements, and evaluate vendor performance.

Budget Oversight

• Manage Patient Services budget, monitor spending, and develop annual budgets.

• Liaise with relevant points (CMM, Xavier, RxCrossroads, etc.) for budget coordination.

Data Governance and Compliance

• Oversee data governance processes and compliance initiatives.

• Evaluate and optimize vendor agreements to ensure compliance with operational standards.

Qualifications:

• Bachelor's Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred

• Experience in Fibrosis/Pulmonology preferred

• 5+ years in the pharmaceutical industry including 2+ years in patient services required

• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services

• Demonstrates BMS Values and culture in day-to-day tasks and interactions

• Demonstrates deep knowledge in insurance benefit design for both commercial and government payers

• Experience in managing complex projects, programs, and teams required

#LI-Hybrid

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.