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Program Associate Jobs in Oakland, CA (NOW HIRING)

The Watermark at San Jose

Sales Associate

San Jose, CA

$16.50 - $22.25/hr

Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program * Associate Discounts * Education and Training Programs Available Watermark Retirement Communities, Inc, is an equal ...

The Watermark at San Jose

Sales Associate

San Jose, CA

$16.50 - $22.25/hr

Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program * Associate Discounts * Education and Training Programs Available Watermark Retirement Communities, Inc, is an equal ...

The Watermark at San Jose

Maintenance Associate

San Jose, CA

$18.75 - $25.75/hr

Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program * Associate Discounts * Education and Training Programs Available Watermark Retirement Communities, Inc, is an equal ...

The Watermark at San Jose

Maintenance Associate

San Jose, CA

$18.75 - $25.75/hr

Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program * Associate Discounts * Education and Training Programs Available Watermark Retirement Communities, Inc, is an equal ...

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All JobsProgram Associate JobsProgram Associate Jobs in Oakland, CA

Program Associate information

See Oakland, CA salary details

$28.7K

$60.1K

$103.9K

How much do program associate jobs pay per year?

As of Jun 13, 2026, the average yearly pay for program associate in Oakland, CA is $60,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $68,300.00 per year, depending on experience, location, and employer.

What are Program Associates?

Program Associates are professionals who support the planning, implementation, and management of specific programs within an organization, often in nonprofit, educational, or philanthropic sectors. Their responsibilities can include coordinating program activities, tracking progress, managing data, preparing reports, and communicating with stakeholders. Program Associates often work closely with program managers and other team members to ensure that projects run smoothly and meet organizational goals. This role typically requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Program Associate, and why are they important?

To thrive as a Program Associate, you need strong organizational abilities, project coordination experience, and typically a bachelor's degree in a related field. Familiarity with project management software, CRM systems, and data analysis tools is often required. Excellent communication, attention to detail, and teamwork skills help Program Associates stand out. These abilities ensure efficient program execution, smooth stakeholder collaboration, and achievement of organizational goals.

What are some of the typical challenges a Program Associate might face when managing multiple projects simultaneously?

Program Associates often juggle several projects at once, each with its own deadlines, stakeholders, and reporting requirements. Balancing competing priorities while ensuring that every project receives adequate attention can be challenging. Effective time management, clear communication with team members, and proactive problem-solving are essential for success in this role. Regular check-ins with supervisors and utilizing project management tools can also help Program Associates stay organized and meet expectations.

What Is a Program Associate?

A program associate fills a variety of roles in nonprofits and professional associations, including that of office administrator, project manager, and strategic planner. In this career, you often work to sustain your organization by managing donor programs, fundraising, and enlisting support from a corporation or government agencies. Depending on your role and the organization, your job duties may include creating plans and budgets, tracking membership or partnerships, calculating donations or other expenditures, developing program literature, and researching or analyzing data. You need to plan and execute events seamlessly, so organizational skills are vital. Common qualifications for a program associate include a bachelor’s degree in a relevant field.

More about Program Associate jobs
What are the most commonly searched types of Program jobs in Oakland, CA? The most popular types of Program jobs in Oakland, CA are:
What job categories do people searching Program Associate jobs in Oakland, CA look for? The top searched job categories for Program Associate jobs in Oakland, CA are:
What cities near Oakland, CA are hiring for Program Associate jobs? Cities near Oakland, CA with the most Program Associate job openings:
Program Associate jobs near you
Infographic showing various Program Associate job openings in Oakland, CA as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $60,134 per year, or $28.9 per hour.

Bilingual Program Associate, Participant Enrollment and Customer Service (32722)

San Francisco-Marin Food Bank

San Francisco, CA • On-site

$29.20 - $30.11/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Job description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Associate, Participant Enrollment & Customer Service for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Manager.
As part of the Participant Enrollment and Customer Service branch, the Bilingual Program Associate is responsible for participant enrollment and referral to the San Francisco-Marin Food Bank's services. The Bilingual Program Associate is also responsible for providing excellent customer service and support to participants actively enrolled in services.
Who We Are:
The San Francisco-Marin Food Bank's mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.
Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.
Who You Are:
To excel in this position, you will need to approach the work with the following habits and values:
  • Collaboration and Teamwork
  • Partners with others to contribute ideas, time, or energy to ensure a project or tasks success.
  • Seeks assistance, as needed, and consistently volunteers assistance to colleagues.
  • Acknowledges colleagues accomplishments and shares credit on collaborative work.
  • Values Differences
  • Respects and seeks to understand different perspectives.
  • Is sensitive to cultural norms, expectations, and ways of communicating.
  • Customer Focus
  • Provides empathetic listening and proactive problem solving.
  • Provides a positive participant experience and is thoughtful of participant needs.
  • Exhibits clear and consistent communication with participants to uphold Food Bank programs policies.
  • Judgement
  • Recognizes when to escalate specific situations to the next higher level of expertise.
  • Takes time to collect information, considers impact, and confirms details before making a decision.
  • Seeks input from others or independently does more research to verify assumptions and information before accepting them.
  • Self-Awareness and Professionalism
  • Seeks feedback and is receptive to reflecting on and discussing strengths and weaknesses.
  • Maintains professional boundaries with coworkers and participants, and acts with integrity.
  • Delivers Commitments
  • Follows through on commitments.
  • Shows consistency between words and actions and takes responsibility for decisions, actions, and mistakes.

What You Would Be Accountable for:
The Bilingual Program Associate is accountable for the following key pieces of Level 1 enrollment and customer service work:
  • Participant enrollment and referral over the phone, online, or via paper forms.
  • Participant support and troubleshooting.
  • Maintaining updated and accurate participant accounts in our database.
  • Occasional project-based or ad-hoc on-site enrollment and referral support at neighborhood food pantries.
  • Administrative tasks in relation to participants and their accounts (some tasks may be office-based).
  • Compliance with policies and procedures of Food Bank programs.

What You Would Be Doing Right Now:
Participant Enrollment and Referral
  • Screen participants for all Food Bank services.
  • Enroll participants in food pantries and home-delivered grocery services.
  • Refer participants to other Food Bank services (CalFresh, SFP, EFB) and external social services.
  • Efficiently and accurately update and manage paper and electronic participant records.
  • Monitor compliance with enrollment protocols, directly communicate the appropriate follow-up with participants and social service providers or report partner agency discrepancies to Bilingual Program Coordinator, as necessary.

Customer Service
  • Respond to questions, complaints, and concerns of community members (participants, agencies, social workers, etc) promptly and professionally.
  • Respond to inbound calls/voicemails, emails, and texts in a timely manner.
  • Use technical tools (Zendesk, Excel, CRM, etc) to document participant interactions.
  • Apply de-escalation techniques to emotionally escalated interactions. Ask for support from Program Manager, as needed.
  • Warm, welcoming experience to participants//positive experience for participants.

Other Program Support
  • Problem solve and provide programmatic and customer service support to programs staff and agencies, as needed, including off-site responsibilities.
  • Support internal and external reporting and surveys.
  • Coordinate occasional mass mailings.
  • Participate in service improvement efforts.
  • Support inter- and cross-departmental projects that involve participant outreach and communication.
  • Provide administrative and other backend support for departmental needs.
  • Other duties as assigned.

What Else You Should Know:
REQUIRED EXPERIENCE:
  • 1+ years of experience in the non-profit or social services sector working directly with clients facing multiple barriers to receiving services.

PREFERRED EXPERIENCE:
  • Experience using customer support ticketing software required. Zendesk preferred.
  • Knowledge of service delivery system in San Francisco and Marin.

KEY KNOWLEDGE, SKILLS, & ABILITIES:
  • Fluency in English, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
  • Fluency in Spanish AND/OR Cantonese, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
  • Pass the following tests: Data Accuracy and Speed.
  • Experience in resolving conflicts by listening, communicating calmly and respectfully to the satisfaction of client.
  • Cultural awareness and sensitivity in working with community members from diverse backgrounds. Ability to adhere to safety and standard operating procedures.
  • Ability to comply with the Food Bank's confidentiality policies and procedures at all times.
  • Dependable and able to accommodate occasional evening or weekend work when needed.
  • Ability to perform clerical and computer work temporarily in a variety of off-site and physical arrangements.
  • Intermediate computer skills and ability to quickly learn new computer software with training.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
This position is set in a hybrid work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION COVERED BY OPEIU LOCAL 29 BARGAINING UNIT.
SALARY The position is a fixed term position, anticipated to end April 2027. The starting salary for this position ranges from $29.20-30.11, with exact salary depending on experience.
BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.
The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.

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