Program Assistant Jobs in Hamden, CT (NOW HIRING)

Position Summary

Provide primary administrative support for clinical components of the Department of Speech, Language & Hearing Sciences programs by managing key administrative tasks in clinical education.

Assist in assuring compliance with CAA, CT DOE, SARA, program, and University requirements.

Principal Duties & Responsibilities

• Provide administrative support to the Director of Clinical Education and Program Director.
• Manage clinical education contracts by coordinating with SHU legal and college and university departments (e.g., PT, OT), as well as clinical facilities' legal teams. Liaise with the CHP Dean’s Office and other offices for approval, return fully-executed contracts to clinical partner sites, and monitor expiration dates.
• Maintain CALIPSO records for clinical education, including clinical experiences, practicum agreements, and contracts. Monitor and ensure compliance with supervisor requirements throughout the process.
• Support the Director of Clinical Education with student evaluations, clinical contracts, mailings, manual revisions, and managing student and clinic documentation. Oversee the annual project calendar and reserve rooms for clinical education meetings and events using Pioneer Planner. 
• Revise and produce print materials (e.g., Student Manual, Clinical Education Manuals, clinical correspondence, etc.). Collaborate with university marketing and webpage teams to create promotional content for the website and social media platforms.
• General administrative support for SLP faculty, including special events planning.
• Supervise Graduate Assistant(s)
• Support of Program Directors: monitor, record, and report all student outcomes; successes, 
  clinical, program, and accreditation record keeping and reports, and other reports as requested by Directors.
• Monitor student compliance with medical and background check requirements (e.g., health insurance, CPR certification, titers, and immunizations) on electronic compliance management systems (e.g., Castlebranch).  
• Create and maintain email, mailing, and contact lists for students, alumni, faculty, and external clinical educators to support clinical education needs and foster ongoing engagement.
• Assist with admissions, orientation, and commencement activities.
• Create a professional environment in which program academic and clinical objectives, FERPA, and HIPAA requirements are met, and collegiality with faculty, staff, and students is maintained.
• Maintain site, student, and clinical educator profiles for on-campus and off-campus practica.
• Manage department administrative tasks as assigned by the Director of Clinical Education and Program Director. 
• Coordinate scheduling and client follow-up for clinical services. Manage ordering, equipment maintenance, and inventory of supplies, as well as billing, to ensure the clinic is adequately equipped to support clinical operations.
• Other duties as assigned.

Knowledge, Skills, Abilities, & Other Attributes

• A minimum of an undergraduate degree is preferred.
• At least three years of administrative experience.
• Expert-level proficiency in MS-Office applications (Excel, Outlook, PowerPoint, Word).
• Willingness to learn and effectively use clinical education management systems, including platforms and software required to support clinical practica and related administrative tasks.
• Experience in contract management preferred.
• Strong communication skills across face-to-face, phone, and email interactions, with the ability to convey information clearly and professionally.
• Excellent organizational and time management skills.
• Self-starter and able to manage multiple tasks in a timely manner in the context of a busy work environment.
• Proactive and capable of taking the initiative to complete tasks and follow up on office/program functions.
• Maintain confidentiality and demonstrate the ability to work both independently and collaboratively.

Unusual Working Conditions

May occasionally be required to work late with advance notice. This position entails a range of responsibilities and competing priorities within an active office environment.