Program Assistant I Jobs in New Westminster, BC (NOW HIRING)

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This is a leave coverage until April 30, 2027.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This position provides research support for the design, implementation and assessment of custom educational programs and courses in the UBC Faculty of Medicine's Division of Continuing Professional Development (UBC CPD). The position will contribute to applied research and program evaluation activities that help inform the development and continuous improvement of educational initiatives. This position is responsible for conducting literature reviews, data collection and analysis, developing and administering surveys and evaluation tools, and assisting with the translation of research findings into program enhancements. The position also supports coordination of CPD events and research-informed educational activities in both online and in-person formats for physicians and other health professionals in British Columbia.
Organizational Status

This position reports to the UBC CPD Learning Curriculum Manager and works closely with Program Managers and other members of the UBC CPD team.

- Works closely, collegially, and collaboratively with other UBC CPD staff, as well as UBC CPD's senior leadership, Medical Directors, and consultants.
- Interacts regularly with various departments on campus within and outside of the Faculty of Medicine, administrators of campus and hospital departments, healthcare organizations, funding agencies, planning committees, external services providers (e.g. event venues, caterers, videoconferencing, and audio/visual support) and program/course participants (e.g. physicians, nurses, and other health care professionals).
Work Performed

• Supports the design and implementation of research and evaluation plans, including the development of data collection tools, tracking systems, logic models, and evaluation frameworks to assess educational program outcomes

• Supports the development of research study design aligned with program objectives, including the design of logic model design and analysis, and program evaluation frameworks;

• Collaborate with health care professionals, project team, external consultants, and other team members to develop needs assessments and evaluation instruments; ensures evaluation methodologies are ethical, and aligned with national standards

• Conducts literature searches, environmental scans, and article reviews to inform program development and identify opportunities for improvement; Prepares, collects, summarizes, and analyzes both qualitative and quantitative data from program evaluations and develops recommendations to address areas for improvement

• Design and administer surveys and evaluation tools to assess learning outcomes, knowledge retention, practice change, and participant satisfaction.

• Synthesize findings into research reports and generate actionable recommendations for program improvement and future research; Writes research reports and presents research findings to the Project Manager. Prepares findings into conference presentations; Collaborates with project team in developing reports for sponsors and external partners.

• Translate research findings into practical program improvements, educational content, and policy recommendations.

• Ensures research findings in courses adhere to national and provincial accreditation and certification standards, where applicable;

• • Assists project team in developing course learning modules on UBC CPD Moodle (an online learning platform) while integrating research-informed content into the learning modules;

• Liaise with working group or subject matter experts as needed;

• Coordinates CPD event planning logistics for assigned programs, including complex professional audio-visual needs and set up, speaker/facilitator/instructor coordination and training, coordination of special equipment, event catering requirements, and communicating with event registrants;

• Provides in-person and virtual, on-site support at educational events and activities in the Lower Mainland (i.e. setup room, technology and a/v, support event registration), at times outside of regular office hours;

• Responsible for updating the website, email, and online survey content, including light use of source code/HTML and image editing (PNG, JPG, EPS, SVG).;

• Coordinates meeting minutes and participates in meetings with internal staff and external stakeholders and distributes them in a timely fashion to participants with clear action items;

• Acts professionally in communication with faculty, instructors, and others to make CPD program arrangements including travel and accommodation bookings;

• Ensures that subject matter experts, working group members, and speakers/facilitators are paid on time for project work.

• Assists other CPD staff with the completion of courses/programs in order to ensure the operational efficiency and the reputation of the department is maintained.

• Travels occasionally to regional hubs outside Vancouver (e.g. Victoria, Kelowna, and Prince George) and/or rural communities in British Columbia (BC) for on-site support of in-person events.

• Performs other duties related to the position as required.

Consequence of Error/Judgement
This position requires judgment, tact, discretion and initiative to an outstanding degree. Tasks are assigned and the candidate plans and schedules his/her own work. Considerable judgment must be initiated and carried through activities important to the functioning of UBC CPD in absence of established policies, procedures and guidelines. Poor judgment or ineffective communications with community partners and organizations could result in strained relations that compromise the integrity and credibility of UBC CPD. Failure to work cooperatively and collaboratively with UBC CPD staff could lead to lower office productivity. Responsible for errors in work, reporting problems and mistakes in a timely way, and for correcting such errors.
Supervision Received
Works independently and reports to the UBC CPD Learning Curriculum Manager. May take some direction from UBC CPD Program Managers, Program Coordinator(s) depending on project assignments. The incumbent will be expected to: Work collegially and collaboratively with the other UBC CPD staff; Interact regularly with internal and external UBC CPD partners, including administrators of campus and hospital departments, conference chairs, planning committees, subject matter experts, course instructors and facilitators, external services providers, learners, and others.
Supervision Given
May oversee the work of one or more less-experienced employees, in which case the candidate is responsible for accuracy and production.
Minimum Qualifications
Completion of a relevant technical program or a university degree in a relevant discipline and a minimum three years of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Undergraduate degree in a relevant discipline or graduation from a technical college or institute.

University degree (Graduate degree an asset) in an area of health science, technology, social science or education.

Working knowledge of both traditional and online methods of course delivery preferred.

Integrates equity, diversity, inclusion and mutual respect as values in their work.

Experience with a variety of research traditions and methodologies.

Experience with data analysis software (SPSS, Nvivo or equivalent preferred) and online survey development software (e.g. Qualtrics) an asset.

Experience conducting literature reviews, environmental scans and article reviews.

Ability to plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.

Ability to listen actively and attentively, and obtain clarification as required.

Experience with web-based content management systems (e.g. Wordpress and Drupal) and online educational platforms (e.g. Moodle, WebEx, Articulate Storyline, Adobe

Connect), an asset.

Knowledge of research requirements and procedures. Experienced web user able to independently discover information online.

Effective oral and written communication, interpersonal, and organizational skills.

Detail-oriented, organized, and reliable.

Enthusiasm about health, technology, digital media, and education-related research.

Ability to exercise initiative and judgment.

Ability to effectively work both independently and within a collaborative team environment.

Ability to anticipate problems and issues and plan ahead.

Ability to compose correspondence, reports, presentations, and other written materials using clear concise business English.

Ability to accurately proofread for spelling, grammar, and punctuation.

Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals.

Ability to assist participants and stakeholders in identifying appropriate courses of action using best practices in customer service.

High level of proficiency with Microsoft Excel, Word, PowerPoint, and Adobe Acrobat. Familiarity with web authoring, design software, and CRM an asset. Interest in new

technologies an asset.

Experience in working with the medical community an asset.

Fluency in French or strong French language skills an asset.

Ability to understand and apply policies, procedures, and instructions.

Ability to work effectively independently and in a team environment, with minimal supervision.

Ability to prioritize tasks and manage deadlines, as often courses overlap and require timely and careful organizational skills.

Work intensity tends to vary throughout the calendar year requiring an ability to handle fluctuating work trends.

Ability to work some evenings, weekends and/or occasional early mornings as required for course planning/ delivery.