Program Assistant I Jobs in Boston, MA (NOW HIRING)

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care? Yes
Essential Functions:
-Interview patients to obtain medical information and measure their vital signs, weight, and height.
-Show patients to examination rooms and prepare necessary equipment for healthcare providers.
-Record patients' medical history, vital statistics, or information such as test results in medical records.
-Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
-Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
-Clean and sterilize instruments and dispose of contaminated supplies.

Schedule: Monday - Friday 8:30a-5p

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred

Medical Assistant: Principle Duties and Responsibilities - Clinical

Provides safe, compassionate patient care under the supervision of the Nurse Manager and licensed personal (RNs) working with the MA on a daily basis

Performs all duties and responsibilities as described in the Medical Assistantposition description

Facilitates flow of patients from waiting room to infusion chairs in a timely manner as close as possible to scheduled appointment times Observes, reports and records vital signs, height and weight, pain level, and allergies as directed by the provider

Obtains vital signs, height and weight, pain level and allergies. Documents results in the patient's record (LMR).

Monitors vital signs on patient receiving ketamine administration as per protocol.

Promptly informs the MD, anesthesiologist, or staff nurse of any significant change in vital signs or acute symptoms

Conducts a brief focused assessment of the patient, including interval changes

Performs a variety of complex patient treatments and procedures according to standard policies and procedures, these may include but are not limited to:

Blood pressure cuff, pulse oximetry probe placement and 02 saturation measurement provides snack, blankets, ice packs, comfort items help with discharge procedures, linen change helps coordinate change in infusion schedule with MD and administrative assistant prepares forms for informed consent

Physically prepares patients for and assists care providers with examinations and therapeutic procedures

Instructs and assists patients while getting infusions

Instructs patients and families for expectations in the clinic

Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JACHO standards on the unit

Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.

Ensures patient safety

Escorts patients from waiting area to and from treatment areas

Rounds on patients routinely for to assist with falls prevention

Aids patients with toileting (including escorting patients to and from bathroom to prevent patient falls)

Assists with patient transfers (i.e. wheelchair to/from bed/stretcher; stretcher to/from bed) and bed positioning

Provides nutritional snacks for patients as appropriate

Collaborates with Medical Director to identify and meet learning needs

7.1 Attends educational programs to advance knowledge and skill

7.2 Adheres to the standards of required training

Patient Services Coordinator II: Principal Duties and Responsibilities - Administrative

Cross trained to provide back up for all check in and checkout functions as outlined by the MGH/MGPO Front Desk Standards andCadence Front Desk Check In User without Registration Training Track.

Maintains confidentiality and privacy which is consistent with HIPAA guidelines.

Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange escort or interpreter services as needed.

Is competent in the use of automated systems used on the unit.

Basic understanding of Ambulatory Patient Tracking System.

Knowledge of Voalte communicating system

Competence in scheduling patient appointments via Epic Hyperspace

Prints upcoming schedules for patient verification and confirmation.

Performs the daily management of encounter form processing and reconcilement.

Knowledge of scanning procedures and label printing.

Ensures completeness of all encounter forms by the patient as required for processing

Remains current on any changing issues within the unit which affects initial patient flow

Additional Job Details (if applicable)

Under the direction of the Nurse Manager, the Medical Assistant works in the clinical setting providing direct and indirect service for patients and providers. The medical assistant works with the interdisciplinary health team in providing a wide variety of clinical, administrative and technical support functions in the delivery of healthcare in the Ketamine Infusion Unit. The Medical Assistant for the Ketamine Infusion Unit will also be cross-trained to perform the administrative responsibilities of the Patient Service Coordinator II.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

15 Parkman Street

40

Regular

Day (United States of America)

Pay Range

$22.00 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework