Program Administration Officer Jobs (NOW HIRING)

Who we are looking for

Hedge Fund Administration Managers, Officers interact with all levels of professionals both internally and externally. Therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, be able to perform well under pressure and simultaneously handle multiple assignments. Hedge Fund Administration Managers are responsible to direct the day-to-day accounting and administration for several client sponsored investment funds.

What you will be responsible for

• Account for the day-to-day management of team members and the maintenance of assigned activities, allocate and coordinate resources and handle personnel related issues

• Supervision of all subordinate staff levels including Associate 1, Associate 2 and Senior Associates

• Deliver the highest quality of client service and ensure appropriate KPIs are in place and understood

• Produce KPIs for functional team and perform first level review

• Act as the escalation point for operational issues, providing technical expertise as needed

• Track outstanding queries and issues; be detail oriented and prioritize effectively

• Ensure queries are being managed in a timely and positive manner

• Ensure all activities are completed in line with internal standards and review as required; ensure appropriate policies and procedures are in place and adhered to by the functional team

• Create continuous improvement forums enabling teams and peer groups to identify and recommend opportunities

• Support the onboarding of new clients

• Promote a collaborative environment across businesses and jurisdictions fostering change and innovation; always demonstrate a positive attitude to all instructed business related changes

• Deliver key messages and communication effectively to ensure understanding and staff engagement

• Develop, engage and retain an industry leading workforce using all available resources

• Ensure cross training is completed across the functional team and provide specific SME training as required

• Assist with interviewing and hiring staff and make recommendations in relation to staff promotions and disciplinary issues

• Actively participate in local management forums

• Prepare and assist with internal reporting activities (risk/compliance, etc.)

• Exercise discretion and judgment with regard to matters of significance such as identifying and implementing process improvements and driving project work to achieve efficiencies

• Review and coordinate onboarding, conversion, and client change activities as needed and liaise between parties to ensure successful implementation and manage expectations

Additional requirements

• Provide coaching and development opportunities to staff and responsible for completing and delivering PPRs on time

• Make effective recommendations to hire, discipline, control work, determine promotions, salary increases, bonuses and terminate employment

• Ensure self and team anticipates, monitors, actively manages and reports all risk and compliance issues, breaches and suspicious activities

• Act in accordance with Risk Excellence and role model Ethical behavior and decision making as part of our Way Ahead foundation

• Perform other duties as required

• Share responsibility with: Individuals on the team and other internal/external teams as needed to resolve issues/discrepancies and ensure client satisfaction; and local, regional or global working groups to advance and assist projects or committees as required

• Collaborate with appropriate teams globally to ensure consistent service delivery, client solutions and client satisfaction

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.