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Professional Help Desk Technician Jobs in Reno, NV

JENSEN INFRASTRUCTURE

Help Desk Technician

Reno, NV · On-site

$20 - $27/hr

Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can ... Provide professional communication and excellent customer service when interacting with both ...

Cayuse Holdings

Help Desk Agent

Carson City, NV · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Communicate clearly and professionally with users, providing status updates, instructions, and ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57.25K - $84.50K/yr

... and maintain help desk user support or mainframe and server operations. Incumbents may perform ... professional manner is essential. Travel is likely required when remote control tools or phone ...

AppCast

Information Technology Professional

Reno, NV · On-site

Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

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Professional Help Desk Technician information

See Reno, NV salary details

$12

$23

$33

How much do professional help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for professional help desk technician in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Professional Help Desk Technician, and why are they important?

To thrive as a Professional Help Desk Technician, you need a solid understanding of computer hardware, software, networking fundamentals, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Experience using ticketing systems, remote support tools, and knowledge base platforms is common in this role. Strong communication, problem-solving abilities, and patience help technicians effectively assist users and de-escalate stressful situations. Mastery of these skills ensures timely issue resolution, high customer satisfaction, and efficient IT operations within an organization.

What are common challenges faced by Professional Help Desk Technicians, and how can they be overcome?

Professional Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, technicians should prioritize tasks based on urgency, continually update their technical knowledge, and practice clear, empathetic communication. Additionally, collaborating closely with team members and using ticketing systems efficiently can help streamline workflow and improve user satisfaction.

What does a Professional Help Desk Technician do?

A Professional Help Desk Technician provides technical support and troubleshooting assistance to users experiencing issues with computer systems, software, and hardware. They are responsible for diagnosing problems, resolving technical issues, and guiding users through step-by-step solutions. Additionally, they may document problems, escalate complex issues to higher-level IT staff, and help maintain overall system functionality within an organization.

What is the difference between Professional Help Desk Technician vs Help Desk Support Specialist?

AspectProfessional Help Desk TechnicianHelp Desk Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, tech support centersHelp desks, customer support centers
Employer & IndustryIT service providers, large organizationsIT support firms, small to medium businesses

The Professional Help Desk Technician and Help Desk Support Specialist roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in job scope and responsibilities, with the technician typically handling more technical issues and support specialists focusing on customer communication and issue escalation.

What are the most commonly searched types of Help Desk Technician jobs in Reno, NV? The most popular types of Help Desk Technician jobs in Reno, NV are:
Professional Help Desk Technician jobs near you

Help Desk Technician

JENSEN INFRASTRUCTURE

Reno, NV • On-site

$20 - $27/hr

Other

Retirement, PTO

Posted 13 days ago

Job description

WHAT YOU’LL BE DOING

The Help Desk Technician, based at our Corporate Headquarters in Reno, Nevada, is a pivotal role in delivering exceptional technical support to our users. You will be working in a dynamic team environment in a modern, clean office. Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can efficiently utilize computer systems, software, and hardware.

Reporting to our IT Infrastructure Manager, you’ll primarily work with a talented team of Computer Support Specialists and Systems Administrators within our infrastructure department. You will work with computer users throughout the company and outside vendors.

A highlight of your day-to-day will include:

  • Hardware/Software Installations: Set up and install cables, operating systems, software, hardware, and peripheral equipment, following design or installation specifications; enter commands and observe system functioning to verify correct operations and detect errors. 
  • Support Requests: Resolve software or hardware operation issues; guide users through troubleshooting procedures and develop troubleshooting scripts.
  • Record Keeping: Record daily data communication transactions, problems, remedial actions taken, and installation activities.
  • Team Collaboration: Collaborate with the infrastructure team to analyze, modify, and test computer systems and programs based on users and system specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. 
  • Security Awareness: Maintain a secure IT environment, fostering a culture of security consciousness within the company.
  • Customer Service: Provide professional communication and excellent customer service when interacting with both internal and external stakeholders.

WHO WE ARE LOOKING FOR

You’re enthusiastic and motivated in a fast-paced environment. You have demonstrated knowledge of IT security practices and a commitment to maintaining a secure IT environment. You’re a lifelong learner with a combination of formal education (CompTIA A+ certification preferred) and 1 - 2 years of solid on-the-job experience including VOIP and Office 365 programs. If you have a passion for IT, troubleshooting expertise, and the skills to provide top-notch technical support, we want to hear from you.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

ALL ABOUT JENSEN INFRASTRUCTURE

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, Missouri, and Hawaii.

Jensen Infrastructure likely has an impact on your daily life.  We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.

If there is an offer, the salary presented will consider several factors including, but not limited to, geographical location, a candidate’s experience, education, skills, licensure and certifications, training, and internal equity. Base pay is just one piece of the total rewards program offered by Jensen Infrastructure. Eligible roles also qualify for a comprehensive benefits package including 401(k) with match, PTO, and paid holidays.

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