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Professional Evtol Jobs (NOW HIRING)

Pivotal

Customer Support Representative (Tier 3)

Palo Alto, CA · On-site

$20 - $25.50/hr

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Microsoft Office anddelivering professional level presentational or analytical documentation as ...

Leidos

Senior Advanced Air Mobility Specialist

Lorton, VA · On-site

$116K - $210K/yr

The incumbent will support the new Electric Vertical Takeoff and Landing (eVTOL) Integration Pilot ... professional aviation organizations are required. * Must have excellent written communication ...

Leidos

Senior Advanced Air Mobility Specialist

Lanham, MD · On-site

$116K - $210K/yr

The incumbent will support the new Electric Vertical Takeoff and Landing (eVTOL) Integration Pilot ... professional aviation organizations are required. * Must have excellent written communication ...

Pivotal

Quality Engineer

Palo Alto, CA · On-site

$101K - $125K/yr

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Fosters a high-performance culture grounded in respect, professionalism, and support-balancing high ...

Supernal

Lead Engineer, System Safety

Irvine, CA · On-site

... eVTOL) vehicle and the ground-to-air ecosystem to support the emerging industry. By creating a ... This position requires an experienced professional with expertise in definition and application of ...

Pivotal

Senior NPI Buyer

Palo Alto, CA · On-site

$110K - $130K/yr

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Certified Professional in Supply Management (CPSM) Attributes aligned with Core Values

Pivotal

Customer Support Representative (Tier 3)

Palo Alto, CA · On-site

$20 - $25.75/hr

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Microsoft Office anddelivering professional level presentational or analytical documentation as ...

Pivotal

Senior Cost Accountant

Palo Alto, CA

$112K - $133K/yr

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Fosters a high-performance culture grounded in respect, professionalism, and support--balancing ...

Pivotal

Senior Manager, Flight Test

Palo Alto, CA · On-site

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Fosters a high-performance culture grounded in respect, professionalism, and support-balancing high ...

Pivotal

Senior Cost Accountant

Palo Alto, CA · On-site

$112K - $133K/yr

We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft ... Fosters a high-performance culture grounded in respect, professionalism, and support-balancing high ...

Leidos

Senior Advanced Air Mobility Specialist

Waldorf, MD · On-site

$116K - $210K/yr

The incumbent will support the new Electric Vertical Takeoff and Landing (eVTOL) Integration Pilot ... professional aviation organizations are required. * Must have excellent written communication ...

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All JobsProfessional Evtol Jobs

Professional Evtol information

What is the difference between Professional Evtol vs Drone Pilot?

AspectProfessional EvtolDrone Pilot
Required CredentialsFAA Part 107 certification, specialized training in electric vertical takeoff and landing aircraftFAA Part 107 certification, remote pilot certificate, drone-specific training
Work EnvironmentUrban air mobility, transportation, and logistics settings, often in controlled environmentsOutdoor, varied locations, including construction sites, filming, and inspections
Industry UsageEmerging aviation industry, transportation, emergency servicesMedia, agriculture, inspection, and delivery services

While both roles require FAA certification and involve flying unmanned aircraft, Professional Evtol pilots operate larger, electric vertical takeoff and landing aircraft in urban mobility and transportation sectors. Drone pilots typically operate smaller drones for media, inspection, or agricultural purposes. The main differences lie in aircraft size, operational environment, and industry applications.

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Infographic showing various Professional Evtol job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Support Representative (Tier 3)

Pivotal

Palo Alto, CA • On-site

$20 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Pivotal is the leader in the emerging market of electric Vertical Takeoff and Landing (eVTOL) aircraft. We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft the world's first light eVTOL to fly manned missions and enter the consumer market.
Efficient, compact, and simple, Pivotal aircraft are designed for a wide range of consumer, public service, and defense applications. Our distinctive tilt-aircraft architecture and scalable platform have been flying for over 10 years. Last year we announced our next-generation aircraft, the Helix, which is rapidly progressing toward general release and scalable production in 2026.
Mobility is one of the most highly-valued areas of modern technology investments. This is the right company, in the right space, the right strategy, at the right time. If you are ready for adventure, we invite you to join our amazing team and grow with us.
As a Customer Support Representative (Tier 3) at Pivotal,you will helptransform how our customers think about traditional customer support.
This role will bridge the gap between tier 3 support escalations and customer success:Servingas the highest level ofourfront-linetechnical support operations, while also engaging with account level concerns and questionswithempathyand urgency.
This role requiresthe ability to cross collaborate and drive resolutions across multiple teams, while also providing the gold standard incustomer-facingservice. Soft skills will be as critical as technical skills.
Responsibilities
  • High-Level Escalation:Act as thefinal pointof contact for complex technical issues involving hardware and software, ensuring high-priority tickets are resolved within defined SLAs.
  • Root Cause Analysis (RCA):Drivedetailed investigation into recurring and new issues, documenting findings and workingcross collaborativelyto implement permanent fixes.
  • Cross-Functional Collaboration:Build inroads and partnershipswithProduct,Firmware, andManufacturingtodrivetimelysolutions for critical customer accounts.
  • Knowledge Management:Document and develop playbooks to streamline resolutions for recurring issues.
  • Incident Management:Manage and curate support tickets within defined SLAs and to the highest standards of note takingandissuedocumentation.
  • Future Proofing:Identifyopportunities to automate repetitive support tasks and improve internal diagnostic tools.

Qualifications
  • Product Troubleshooting: Proven background in supporting complex hardware and software solutions, electric vehicle maintenance or similar experience.
  • Systems Proficiency:
    • Jira issue filing, resolutiondrivingand Kanban board management.

  • Microsoft Office anddelivering professional level presentational or analytical documentation as needed.

  • Generalunderstanding of CRM systems and support ticket management (Hubspot, Zendesk, Salesforce, etc.)

  • Additionalproficiency with backend systemsused for log retrieval and firmware commitment lookup: data viewer, Grafana, terminal, AWS, etc.

  • Log Analysis:General ability to read data logs and scan for red flags or potential root causes.
  • Communication:The ability to meet your audience where they are and speakat a technical level, while also make difficult technical conceptseasy to understand when needed.
  • Critical Thinking:A logical, methodical approach to problem-solving under pressureand throughambiguity.A symptom focused approach to finding the root cause of the issue.
  • Experience:5+ years intechnicalsupportor success role, with at least 2 years in a senior/escalation-tier role.

Preferred Qualifications
  • VIP Account Management: Experience with critical or high profile customer accounts, or early product access programs.
  • Education:Bachelor's degree ininformation Technology,computer scienceor equivalent professional experience.

Attributes aligned with Core Values
  • Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.

  • Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.

  • Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication-committing to shared decisions for the greater good.

  • Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.

  • Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.

  • Fosters a high-performance culture grounded in respect, professionalism, and support-balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.

Applicants must be eligible for employment in the United States and willing to work onsite at our HQ office in Palo Alto, CA.
Pivotal offers a comprehensive benefits package, including medical, dental, vision, and 401k plans.
Pivotal is an Equal Opportunity Employer. Pivotal does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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