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Production Support Jobs in Iowa (NOW HIRING)

PALFINGER

Product Support Technician

Council Bluffs, IA

$25 - $31/hr

Reach Beyond at PALFINGER as a Product Support Technician,* based in *Council Bluffs, IA supporting our distribution partners, customers, and internal teams with technical service and installation ...

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All JobsProduction Support JobsProduction Support Jobs in Iowa

Production Support information

See Iowa salary details

$10

$32

$62

How much do production support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for production support in Iowa is $32.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $50.58 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are the most commonly searched types of Production Support jobs in Iowa?

The most popular types of Production Support jobs in Iowa are:

What job categories do people searching Production Support jobs in Iowa look for?

The top searched job categories for Production Support jobs in Iowa are:

Production Support jobs near you
Infographic showing various Production Support job openings in Iowa as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 100% In-person job distribution, with an average salary of $68,310 per year, or $32.8 per hour.

Product Support Coordinator

Mobile Track Solutions LLC

Elkader, IA

Full-time

Posted 16 days ago

Key responsibilities

  • Provide administrative and clerical support to the Product Support, Parts Sales, Aftermarket Services, and Warranty teams.

  • Prepare, process, and maintain service documentation, reports, and records related to warranty claims, service work, and unit histories.

  • Coordinate with customers, dealers, and internal departments to schedule service work and parts shipments, and verify and process related purchase orders and invoices.

Job description

Description

WHAT WE ARE LOOKING FOR:

A highly organized, detail-oriented Product Support Coordinator to support our Product Support, Service Sales, Aftermarket Services, and Warranty teams. The ideal candidate is a strong communicator who can manage multiple priorities with accuracy and keep processes organized and moving forward. Previous administrative experience in a manufacturing or service environment is preferred.

JOB SCOPE:

The Product Support Coordinator provides administrative and clerical support to the Product Support, Parts Sales, Aftermarket Services, and Warranty teams. The role supports timely service and warranty documentation, customer and dealer communication, scheduling, order entry, and accurate recordkeeping in a fast-paced manufacturing environment.

SPECIFIC RESPONSIBILITIES:

  • Provide day-to-day administrative support to the Product Support and Warranty teams.
  • Prepare, format, and process correspondence, reports, and service documentation.
  • Maintain organized digital and physical files for service records, warranty claims, and unit histories.
  • Prepare quotes, process service orders, and enter data into ERP/CRM systems.
  • Identify opportunities and work with management to integrate technology, automation, and digital tools that improve departmental efficiency, communication, organization, and customer service.
  • Coordinate with customers, dealers, and internal departments to schedule service work and parts shipments.
  • Verify and process service-related purchase orders and invoices.
  • Maintain an up-to-date database of sold units, service history, and customer contacts.
  • Validate claim documentation and ensure compliance with warranty policies.
  • Coordinate with technical staff to verify repair work and resolve discrepancies.
  • Track warranty parts return and ensure proper credit processing.
  • Respond promptly to customer and dealer inquiries by phone, email, or in person.
  • Provide updates on service schedules, claim status, and parts availability.
  • Maintain a professional, service-oriented approach in all communications.


Requirements

Education, Experience, and Job-Specific Capabilities:

  • High school diploma or equivalent required; Associate degree preferred.
  • 2+ years of administrative experience, preferably in a manufacturing, service, or warranty environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Experience with ERP or CRM systems (Epicor, SAP, or similar) preferred.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Exceptional written and telephone communication skills; highly articulate, confident, and professional with customers, dealers, and internal teams.
  • Strong attention to detail and accuracy in data entry and documentation.


Work Environment / Physical Capabilities:

  • Office-based role within a manufacturing facility.
  • Regular interaction with service technicians, sales staff, and warranty coordinators.
  • Occasional exposure to the shop floor when reviewing equipment or coordinating service.
  • Ability to sit for extended periods and work at a computer.
  • Lift or Carry: 21- 50lbs Occasionally


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