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Production Support Jobs in Illinois (NOW HIRING)

Scalence L.L.C.

Production Support

Chicago, IL · On-site

C. is a company seeking a Production Support professional with significant experience in the field. The role involves responding to business queries, managing user inquiries, and providing incident ...

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Nestlé USA

Production Support Specialist

Schaumburg, IL · On-site

$22.56/hr

The Production Support Specialist is responsible for the material movement within their respective areas. DUTIES AND RESPONSIBILITIES: * * * * Performs the following duties before the material is ...

Nestle

Production Support Specialist

Schaumburg, IL · On-site

$17.50 - $23.75/hr

The Production Support Specialist is responsible for the material movement within their respective areas. DUTIES AND RESPONSIBILITIES: * * * * Performs the following duties before the material is ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

Apex Systems

AWS Production Support Specialist

Chicago, IL · On-site

$18.25 - $24.75/hr

Job#: 3047780 AWS Production Support Specialist Location: Chicago, Illinois (Partial Remote) Role Overview We are seeking a Production Support and Infrastructure Specialist to ensure the stability ...

Apex Systems

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

CIBC

Production Support Engineer II

Chicago, IL · Hybrid

$83K - $115K/yr

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

CIBC

Production Support Engineer II

Chicago, IL · On-site

$83K - $115K/yr

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

CIBC US

Production Support Engineer II

Chicago, IL · Hybrid

$83K - $115K/yr

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

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All JobsProduction Support JobsProduction Support Jobs in Illinois

Production Support information

See Illinois salary details

$10

$33

$64

How much do production support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for production support in Illinois is $33.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $52.16 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are the most commonly searched types of Production Support jobs in Illinois?

The most popular types of Production Support jobs in Illinois are:

What are popular job titles related to Production Support jobs in Illinois?

For Production Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Illinois look for?

The top searched job categories for Production Support jobs in Illinois are:

What cities in Illinois are hiring for Production Support jobs?

Cities in Illinois with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 38% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,475 per year, or $33.9 per hour.

Production Support

Chicago, IL • On-site

Scalence L.L.C.
See more jobs at Scalence L.L.C.external

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Scalence L.L.C. is a company seeking a Production Support professional with significant experience in the field. The role involves responding to business queries, managing user inquiries, and providing incident management while utilizing various framework tools.
Responsibilities:
• Respond to and resolve business queries for the Market Risk space.
• Manage user query mailbox effectively, ensuring timely and appropriate responses for all user queries.
• Respond to and resolve feed and batch support items, manage alerts and monitoring.
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reports.
• Incident management - provide timely and accurate user notifications and manage escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.
Qualifications:
Required:
• 10 years of Production Support experience.
• Strong SQL, UNIX / LINUX knowledge.
• Working knowledge of SDLC, ITIL as well as ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.
Preferred:
• Financial industry experience.
• Knowledge of Market Risk.
• Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge with Tableau.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Prior work experience at the client or in the client's industry.
• Applicants must be able to work directly for Artech on W2.
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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