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Production Support Manager Jobs in Spokane, WA (NOW HIRING)

amphenol

Production Lead

Liberty Lake, WA · On-site

$18.50 - $25.25/hr

The Production Lead ensures operators have the training, materials, documentation, and support ... support under the direction of the department supervisor. * Manages daily schedule and assigns ...

Alsco External

Production Manager

Spokane, WA · On-site

$80K/yr

Additional Functions: - May work with and support other branch personnel as required by supervision. Qualifications: - Have a minimum of two years of business management experience in a production ...

Alsco Inc

Production Manager

Spokane, WA · On-site

Additional Functions: - May work with and support other branch personnel as required by supervision. Qualifications: - Have a minimum of two years of business management experience in a production ...

Alsco Inc

Production Manager

Spokane, WA

$80K/yr

Additional Functions: - May work with and support other branch personnel as required by supervision. Qualifications: - Have a minimum of two years of business management experience in a production ...

Barry Wehmiller Group

Production Supervisor

Spokane, WA

$85K - $95K/yr

Supports the quick resolution of project issues. If necessary, using technical experts or elevate ... Manage, Review and evaluate performance of staff members by providing appropriate advice, training ...

Real Alloy

Production Supervisor

Post Falls, ID · On-site

We convert aluminum scrap and by-products into reusable aluminum metal for a growing number of ... Equal Opportunity REAL ALLOY is an equal opportunity employer and supports diversity in the ...

Real Alloy

Production Supervisor

Post Falls, ID · On-site

We convert aluminum scrap and by-products into reusable aluminum metal for a growing number of ... Equal Opportunity REAL ALLOY is an equal opportunity employer and supports diversity in the ...

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Spokane, WA

Production Support Manager information

See Spokane, WA salary details

$10

$35

$67

How much do production support manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for production support manager in Spokane, WA is $35.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $54.42 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Spokane, WA?

The most popular types of Production Support jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Production Support Manager jobs?

Cities near Spokane, WA with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,536 per year, or $35.4 per hour.

Product Support Sales Representative

Liberty Lake, WA • On-site

Western States CAT
Agriculture, Construction, and Mining Machinery Manufacturing • 1 - 5K employees
Learn more about Western States CATexternal

$23.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

ABOUT WESTERN STATES EQUIPMENT:
Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:
  • The Power of our Purpose: "Building our Communities for a Better Tomorrow"
  • Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
  • Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:
Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:
  • Three weeks of accrued PTO to start, increases with tenure
  • Company paid health care premium option for employees
  • Health, dental, and vision insurance
  • Wellness dollars
  • 401k with company match and profit sharing
  • Educational reimbursements, tool loans, and safety & tooling dollars
  • Employee Assistance Program
  • Paid Parental leave
  • Care Leave

WHAT WE'RE LOOKING FOR:
THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.
ESSENTIAL FUNCTIONS:
  • Promotes and sells the Western States' product support services and products into assigned territory. Meets sales objectives.
  • Contacts prospective and current customers by phone and in person to determine customer needs, present product support information, and explain available services. Provides information brochures and other incentives to inform customers and influence decisions. Builds strong, long term relationships. Interacts with customers professionally at all times. Prioritizes and schedules time with customers in an efficient manner.
  • Communicates broad knowledge set of WSECO products and offerings and is on the "cutting edge" of new product support offerings for customers.
  • Researches and presents the solutions that best meet customers' needs (GET, undercarriage, etc.). Quotes services to customers using a variety of methods or forms, such as bundling, finance options, rebuilds, new machine versus current machine evaluation, etc. to best meet customer needs.
  • Performs customer fleet management evaluations and provides customer with recommendations.
  • Presents and sells customer support agreements (CSA).
  • Monitors customer machine components to insure maximum life to include condition monitoring.
  • Utilizes company provided software programs to manage all aspects of workload internally and externally, including communicating with customers, managing leads and accounts, scheduling daily appointments and managing assigned territory.
  • Uses the strategic account planning process to align our business with our customers. Participates in the strategic account planning process either as a team lead or team member.
  • Works effectively with other departments at Western States to meet our customers' expectations and achieve company goals. Develops and maintains a spirit of cooperation with all departments within WSECO. Addresses customer issues that arise in a productive manner.
  • Communicates WSECO value proposition (Parts, Service, Sales, Rental, Technology Solutions, Engines, etc.) to customers by using available resources and tools. Accesses other technical resources or coordinates customer hand off to others as necessary to meet customer needs.
  • Performs administrative tasks such as activity reports and tracking reports in order to keep Product Support Sales Manager up to date on activities.
  • Adheres to all customer care standards.
  • Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
  • May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
  • Works within and promote corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:
  • Proven skills in written and verbal communications, planning, organizing, negotiation, listening, leadership and interpersonal relationship building.
  • Self motivated with a strong work ethic.
  • Ability to maintain a positive attitude under adverse conditions.
  • Must be a self starter and ability to work without direct supervision.
  • Knowledge and use of Microsoft computer products, customer management tools, computerized sales planning tools and/or other comparable systems required.
  • Ability to develop and maintain effective working relationships with others.
  • Ability to travel overnight.
  • Consistent attendance.

EDUCATION AND EXPERIENCE:
  • Proof of high school diploma or General Education Degree (GED).
  • 2 years previous sales experience and/or proven customer service experience required. Preference for heavy equipment or comparable industry experience.
  • Thorough knowledge of the use and operation of construction equipment preferred.
  • Proof of driver's license and acceptable driving record required.
  • Must be able to communicate (speak, read, comprehend, write in English). Preference given for Spanish speaking.

PHYSICAL CHARACTERISTICS:
  • Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
  • Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
This role is designated as safety-sensitive.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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