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Production Support Manager Jobs in Issaquah, WA (NOW HIRING)

WorkNovas LLC

Mobility Production Support

Issaquah, WA · On-site

$48.50 - $63.25/hr

Mobility Production Support Issaquah WA 12+months - Responsibilities: 1. Cross-Platform Incident ... Feature Management: Familiarity with remote config tools and feature flag platforms (e.g ...

Stripe

Product Lead, Support Experience

Seattle, WA

You'll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe's users and our user ...

Stripe

Product Lead, Support Experience

Seattle, WA · On-site

You'll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe's users and our user ...

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Production Support Manager information

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How much do production support manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for production support manager in Issaquah, WA is $40.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $62.12 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Issaquah, WA are hiring for Production Support Manager jobs?

Cities near Issaquah, WA with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Issaquah, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $83,871 per year, or $40.3 per hour.

Java Production Support Manager

Issaquah, WA • On-site

WorkNovas LLC
See more jobs at WorkNovas LLCexternal

Contractor

Posted 14 days ago

Job description

Job Title: Java Production Support Manager

Location: Issaquah, WA relocation from only nearby state

Duration: 12+ months contract

Job Description:-

 

Responsibilities:

1. Cross-Platform Incident Coordination & Triage

* Lead triage calls with mobile engineers, backend teams, cloud infrastructure, and third-party vendor teams to pinpoint root causes rapidly.

* Coordinate emergency hotfix lifecycles across both platforms, including code patch approval, fast-track QA validation, and store submissions.

* Drive blameless Root Cause Analysis (RCA) meetings post-incident and track prevention action items through to completion.

2. Release Operations & App Store Governance

* Coordinate staged rollouts across Google Play Console and Apple App Store Connect, monitoring crash-free user rates and health metrics at each rollout percentage.

* Facilitate the go/no-go readiness reviews for bi-weekly/monthly mobile releases in alignment with Product, Engineering, and QA.

* Manage rollbacks, feature flag toggles (e.g., LaunchDarkly), and remote configuration updates during critical incidents.

3. Monitoring, SLA Management & Operational Health

* Establish and track key operational metrics (MTTD, MTTR, Crash-Free Session Rate, App Store Vitals, and API Latency).

* Maintain live dashboards in monitoring suites (e.g., Firebase Crashlytics, Datadog, New Relic, Splunk, Dynatrace).

* Ensure support documentation, runbooks, escalation matrices, and operational playbooks are up to date.

* Oversee Tier 2 support escalation queues in Jira / ServiceNow, ensuring SLAs are met across all incident severity levels.

4. Stakeholder Communication & Support Liaison

* Translate complex technical issues into clear business updates for executive leadership, product management, and support teams.

* Interface with Customer Operations and Social Media teams to monitor end-user sentiment, app store reviews, and incoming user complaints.

* Align mobile engineering priorities with support trends by analyzing recurring incident patterns and converting them into tech debt / bug backlog items.

Qualifications & Skills:

Required Technical Skills:

* Observability & Monitoring: Experience using Firebase Crashlytics, Datadog, Splunk, Dynatrace, or New Relic to track app metrics and triage issues.

* Network & API Analysis: Fundamental understanding of RESTful APIs, JSON, microservices architecture, and network debugging tools (Charles Proxy, Postman).

* ITSM & Process Management: Proficiency with Jira, ServiceNow, Confluence, and ITIL practices (Incident, Problem, and Change Management).

* Feature Management: Familiarity with remote config tools and feature flag platforms (e.g., LaunchDarkly, Firebase Remote Config).

Preferred Qualifications:

* Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience.

* ITIL v3/v4 Foundation certification.

* Experience managing distributed On-Call rotations and handovers across different time zones.

Soft Skills:

* Outstanding leadership, calm demeanor under pressure, and strong command of critical incident bridges.

* Clear and concise written/verbal communication skills tailored for technical and non-technical audiences.

* Strong negotiation and prioritization skills to balance production stability with feature delivery goals.