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Production Support Manager Jobs in Riverside, CA

Bio-Rad Laboratories

Production Technician I

Irvine, CA · On-site

$21 - $29.13/hr

... line, or other production support roles. Most tasks will require the candidate to work in ... Ability to manage time, people, and resources. * Capable of working with a diverse group of ...

Bio-Rad Laboratories

Production Technician I

Irvine, CA · On-site

$21 - $29.13/hr

... line, or other production support roles. Most tasks will require the candidate to work in ... Ability to manage time, people, and resources. * Capable of working with a diverse group of ...

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Production Support Manager information

See Riverside, CA salary details

$11

$36

$69

How much do production support manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for production support manager in Riverside, CA is $36.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $56.15 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Riverside, CA are hiring for Production Support Manager jobs?

Cities near Riverside, CA with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 2% As Needed, 39% Full Time, 55% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,874 per year, or $36.5 per hour.

MFT Platform Support Engineer

Tata Consultancy Service Limited

Irvine, CA • On-site

$110K - $130K/yr

Full-time

Posted 13 days ago

Key responsibilities

  • Support, monitor, troubleshoot, and maintain enterprise Managed File Transfer (MFT) platforms and integrations.

  • Provide L2/L3 operational support, resolve incidents, and validate deployment and workflow execution.

  • Act as a technical escalation point, lead troubleshooting efforts, and perform root cause analysis for production incidents.

Job description

MFT Platform Support Engineer
Must Have Technical/Functional Skills
• Managed File Transfer (MFT) Support (EFT, Connect:Direct, Secure File Transfers)
• Production Support & Incident Management (L2/L3)
• File Transfer Integrations (AWS S3, Kafka, Batch Processing, Workflow Automation)
• Root Cause Analysis (RCA) & Troubleshooting
Roles & Responsibilities
The MFT Platform Support Engineer is responsible for supporting, monitoring, troubleshooting, onboarding, validating, and maintaining enterprise Managed File Transfer (MFT) platforms and associated integrations. The role provides L2/L3 operational support, drives incident resolution, performs deployment validations, conducts RCA activities, and ensures secure and reliable file transfer services.
Managed File Transfer (MFT) Platform Support
• Monitor and support enterprise file transfer platforms across production and non-production environments.
• Ensure availability, reliability, and performance of managed file transfer services.
• Investigate and resolve file transfer failures, delays, duplicates, and connectivity issues.
• Support critical business file exchanges and batch processing workflows.
• Coordinate with infrastructure, application, network, and security teams during issue resolution.
• Maintain operational documentation, procedures, and knowledge articles.
• Monitor daily EFT operations and file transfer activities.
• Configure and maintain users, permissions, folders, and trading partner connections.
• Support EFT workflows, event rules, and automation processes.
• Troubleshoot transfer failures, authentication issues, and certificate-related problems.
• Support server upgrades, patching, and environmental changes.
• Validate successful file movement and workflow execution.
• Support secure external and internal file transfer connectivity.
• Troubleshoot communication and connectivity issues through DMZ Gateway.
• Validate SSL/TLS certificates and secure communication channels.
• Coordinate firewall and network connectivity troubleshooting.
• Monitor gateway performance and availability.
• Support external partner onboarding activities.
• Monitor and support Connect:Direct file transfer processes (IBM Sterling Connect:Direct
• Monitor file transfer integrations utilizing AWS S3 buckets.
• Monitor Kafka topics and message flow associated with file processing.
• Monitor scheduled jobs and file-processing workflows.
• Troubleshoot job failures, dependencies, and delayed schedules.
• Perform job restarts and recovery activities.
• Support application deployment and release activities.
• Validate deployment packages and configurations.
• Monitor deployment execution and troubleshoot failures.
• Verify successful implementation and post-deployment health checks.
• Support rollback activities when required.
• Coordinate deployment activities across multiple environments.
L3 Escalation Support :Act as technical escalation point for complex production incidents.
• Lead troubleshooting efforts across multiple technology teams.
• Ensure restoration of critical business services within SLA commitments.
• Drive permanent resolution of recurring issues.
Root Cause Analysis (RCA)
• Investigate recurring and major production incidents.
• Analyze logs, monitoring alerts, application behavior, and infrastructure events.
• Identify root causes and contributing factors.
• Prepare detailed RCA reports.
• Recommend corrective and preventive actions.
• Track remediation activities to closure.
Salary Range- $110,000-$130,000 a year

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