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Production Support Manager Jobs in Dover, FL (NOW HIRING)

Horizontal Talent

Production Coordinator

Tampa, FL · On-site

Join a dynamic production support team where you'll help manage direct mail, print, and stationery campaigns from intake through delivery. This role is ideal for someone who is highly organized ...

FloodGate Medical

Territory Manager- Texas 2

Tampa, FL · On-site

$180/hr

Clinical and Technical Support Manager, Application Engineer, CEO and CCO). * Experience working in a start-up environment or launching a game-changing medical product would be highly valued. * BS or ...

Coldesi, Inc.

Product Support Specialist

Tampa, FL · On-site

Customer Service - Manages difficult or emotional customer situations; Responds promptly to ... Supports everyone's efforts to succeed. * Oral Communication - Speaks clearly and persuasively in ...

Dobbs Equipment

Product Support Sales Rep (PSSR)

Lutz, FL · On-site

$17.75 - $19.50/hr

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). This individual must be ... Management reserves the right to assign other duties or projects as necessary. Essential Functions ...

QXO

Production Associate

Riverview, FL · On-site

$13.25 - $17/hr

This role supports door shop manufacturing operations by preparing materials, operating casing ... Strong communication, teamwork, and time-management skills * Self-motivated with the ability to ...

QXO

Production Associate

Riverview, FL

$13.25 - $17/hr

This role supports door shop manufacturing operations by preparing materials, operating casing ... Strong communication, teamwork, and time-management skills * Self-motivated with the ability to ...

Socket.dev

Director of Product Support Sales

Riverview, FL · On-site

$85 - $130/hr

This individual is an integral part of the Dobbs Equipment Construction & Forestry management team supporting the ongoing development and execution of the company's strategies for Product Support ...

New

QXO

Production Associate

Riverview, FL · On-site

$13.25 - $17/hr

This role supports door shop manufacturing operations by preparing materials, operating casing ... Strong communication, teamwork, and time-management skills * Self-motivated with the ability to ...

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Production Support Manager information

See Dover, FL salary details

$9

$30

$57

How much do production support manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for production support manager in Dover, FL is $30.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $46.59 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Dover, FL are hiring for Production Support Manager jobs?

Cities near Dover, FL with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Dover, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,909 per year, or $30.2 per hour.

Production Support Lead Engineer - Vice President

Tampa, FL • On-site

Citigroup, Inc.
Banking and Credit Intermediation • 5 - 10K employees

8.4

Company rating: 8.4 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

38th of 172 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about Citigroup, Inc.external

$170/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

The Production Support Lead Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
  • The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
  • Provides expertise in area and an advanced level of understanding of the principles of apps support.
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Considers the implications of the application of technology to the current environment.
  • Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
  • Acts as advisor or coach to new or lower level analysts; allocates work.
  • Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
  • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
  • Persuades and influences others through strong and comprehensive communication and diplomacy skills
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:
  • 6-10 years experience in Production Support
  • Working knowledge of Oracle and MS SQL. (Able to build ad hoc SQL queries)
  • Working knowledge of UNIX (Linux) and Windows. (Able to navigate the system and know the core administration functions)
  • Strong analytical skills & attention to detail
  • IT (spreadsheet/analytical/modeling skills)
  • Positive attitude and keen to learn.
  • Good communication and interpersonal skills.
  • Ability to work under stress and time constraints.

Additional Qualifications:
  • Basic Business knowledge/ understanding of financial markets and products.
  • Experience with Messaging Technologies (TIBCO, SWIFT, MQ, Kafka a plus)
  • Experience with real-time monitoring systems such as ITRS Geneos and Appdynamics
  • Job scheduling tool such as AutoSys.
  • Issue tracking and reporting using tools such as JIRA or other ticket tracking system
  • Knowledge/ experience of problem Management Tools.
  • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
  • Programming/Scripting skills in any language

Education:
  • Bachelor's/University degree, Master's degree preferred

Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$113 840,00 - $170 760,00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
jul 22, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Citigroup Inc logo

About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

View All Citigroup Inc Jobs

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