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Production Support Manager Jobs in Cataula, GA (NOW HIRING)

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by ... Document activities in the Call Management and ticketing system as required. * Follow escalation ...

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by ... Document activities in the Call Management and ticketing system as required. * Follow escalation ...

Topbuild

Production Manager

Columbus, GA · On-site

$50K - $100K/yr

Support the Branch Manager and be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. * Manage a team and ...

Surge Staffing

Production Senior Manager

Cusseta, AL · On-site

$110 - $165/hr

Support new model launches by coordinating production trials, workforce planning, and operational ... Manage production workforce requirements, including staffing levels, attendance, overtime, and ...

Surge Staffing

Production Senior Manager

Opelika, AL · On-site

$90K/yr

Support new model launches by coordinating production trials, workforce planning, and operational ... Manage production workforce requirements, including staffing levels, attendance, overtime, and ...

Surge Staffing

Production Senior Manager

Opelika, AL · On-site

$90K/yr

Support new model launches by coordinating production trials, workforce planning, and operational ... Manage production workforce requirements, including staffing levels, attendance, overtime, and ...

Covia

Production Supervisor 1st Shift

GA · On-site

As a leading provider of diversified minerals, our products support a variety of industrial markets ... Advise the Operations Manager of potential problems that might affect the plant's ability to ...

Covia

Production Supervisor 1st Shift

Mauk, GA

As a leading provider of diversified minerals, our products support a variety of industrial markets ... Advise the Operations Manager of potential problems that might affect the plant's ability to ...

ADVICS

Production Supervisor

Lagrange, GA · On-site

Give necessary support to Lead Operators to reduce down time and keep product flowing 11. Assist Managers and Engineers in trials and production matters a. Be aware of product trials. b. Ensure ...

Futurewave Systems

Web Developer II

Columbus, GA · On-site

Develops, maintains, and integrates application software, related project management activity, and production support. Works closely with internal and external clients, business analysts, and team ...

Futurewave Systems

Sr Salesforce Developer

Columbus, GA · On-site

$112K - $137K/yr

Develops, maintains, and integrates application software, related project management activity, and production support. Works closely with internal and external clients, business analysts, and team ...

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Production Support Manager information

See Cataula, GA salary details

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$54

How much do production support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for production support manager in Cataula, GA is $28.55, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $43.99 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Cataula, GA are hiring for Production Support Manager jobs?

Cities near Cataula, GA with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Cataula, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,388 per year, or $28.6 per hour.

Product Support Analyst I

InComm Payments

Columbus, GA • On-site

Full-time

Posted 5 days ago

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 21 rated payment service providers

Job description

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.
  • Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
  • Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).

- Shift: Monday through Friday 8:30AM to 5:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.
- Language Requirement - English and German
Responsibilities
General Functions:
  • Open/resolve/escalate/close tickets.
  • Administrative tasks (partner account updates, provide activity reports).
  • Troubleshoot store-based terminal issues. Diagnose connectivity issues.
  • Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
  • Opening tickets to the appropriate technical teams when required.
  • Keep clients appraised on resolution progress.
  • Answer queries in timely manner in accordance with InComm's and FLOS goals.
  • Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
  • Document activities in the Call Management and ticketing system as required.
  • Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
  • Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
  • Outbound calls as required.
  • Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
  • Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
  • Analyze billing reports from multiple billing platforms.
  • Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
  • Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
  • Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
  • Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
  • Other tasks and responsibilities as assigned by leadership team.

Qualifications
  • 1+ years of experience in customer service.
  • Excellent verbal and written communication.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills preferred.
  • Ability to analyze and solve problems.
  • Multi-task in a fast-paced and changing environment.
  • Work prioritization and time management skills.
  • Language Requirement - English and German

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
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