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Product Support Jobs in Tennessee (NOW HIRING)

WMH

$16.50 - $22/hr

Parts Product Support Specialist | Forklift & Material Handling Equipment Keep Businesses Running. Build a Career That Moves Industries Forward. Top performers don't want dead-end jobs. They want ...

A. O. Smith

Parts Product Specialist

Lebanon, TN · Hybrid

Primary Function The Parts Product Specialist plays a key role in supporting parts product management and daily order-entry operations by identifying trends in inquiries and building targeted ...

A. O. Smith Corp.

Parts Product Specialist

Lebanon, TN · On-site

$50 - $70/hr

Provide direct support to customer assurance staff for part‑related inquiries and pricing ... Monitor product lifecycle management workflows when creating new service kits including other ...

A. O. Smith

Parts Product Specialist

Lebanon, TN · Hybrid

Primary Function The Parts Product Specialist plays a key role in supporting parts product management and daily order-entry operations by identifying trends in inquiries and building targeted ...

Revecore

Sr. Production Support Engineer

Franklin, TN · Remote

$40.50 - $52.75/hr

Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes. * Participate in on-call rotations and improve incident response readiness and tooling.

HCA Healthcare

Product Analyst II

Brentwood, TN · On-site

The Product Analyst II focuses on implementing, enhancing and supporting specialty specific clinical systems across all HBS service lines with a focus on Anesthesia and Intensivists. The Product ...

Mueller Water Products

Product Engineer

Kimball, TN

Provide shop floor engineering support for assigned products lines, implementing improvements to better meet customer and company needs. * Contribute to engineering projects and improvements to ...

Mueller Water Products

Product Engineer

Kimball, TN · On-site

$70 - $100/hr

Provide shop floor engineering support for assigned products lines, implementing improvements to better meet customer and company needs. Contribute to engineering projects and improvements to ...

Mueller Water Products

Product Engineer

Kimball, TN · On-site

Provide shop floor engineering support for assigned products lines, implementing improvements to better meet customer and company needs. * Contribute to engineering projects and improvements to ...

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All JobsProduct Support JobsProduct Support Jobs in Tennessee

Product Support information

See Tennessee salary details

$4

$18

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How much do product support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for product support in Tennessee is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $24.86 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Tennessee?

The most popular types of Product Support jobs in Tennessee are:

What are popular job titles related to Product Support jobs in Tennessee?

For Product Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Tennessee look for?

The top searched job categories for Product Support jobs in Tennessee are:

Product Support jobs near you
Infographic showing various Product Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,334 per year, or $18.4 per hour.

Rock Drilling Tools Parts Sales Support Representative (RDT/PSSR)

BRAMCO GROUP

Knoxville, TN • On-site

$19.50 - $21.75/hr

Full-time

Posted 2 days ago

New

Job description

Objective:

The RDT/PSSR position is primarily responsible for supporting our customers in the drilling industry with their maintenance and consumable parts needs. In doing so, the role will serve to develop, retain, and grow the RDT parts business by maximizing customer satisfaction and product confidence for the manufacturers offered through Power Equipment Co. This will primarily occur because of regular customer job site, shop or maintenance facility visits while promoting all applicable Power Equipment Company product support offerings.

Duties & Responsibilities:

1) Develop & Maintain excellent customer relationships, i.e.: External, Internal

  • Develop and maintain relationships with the proper Customer personnel.
  • Pass along leads to assigned PECO CSR / CSM should the need arise for additional support such as complete machine inspection, Service estimates, machine repair scheduling or PM agreements to ensure total customer satisfaction.
  • Take ownership of customer parts issues and follow-up through closure of issues.
  • Scheduling of preventative maintenance and repairs associated with Company supplied vehicle to ensure proper and continuous safe operation. It is the responsibility of the RDT/PSSR to maintain the cleanliness of the assigned vehicle.

2) Customer Location Visits

  • Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (CRMseries)
  • Become familiar with Customer machines & applications.
  • Respond to all Customer request courteously and professionally in a timely and responsive manner.

3) Utilize existing software programs (such as CRM) to create and maintain Customer and machine data

  • Machine files are to reflect make, model, serial number, smu, etc.
  • Customer files are to reflect address, contact names, email address, phones, etc.
  • Call files are to reflect date, contact name, subject discussed, opportunities, etc.
  • The frequency of Customer visits will be set in CRMseries by the PAR system under Parts Representative, to be determined by General Product Support Manager (Mid TN) region and Branch Parts Manager.

4) Market PECO Product Support Programs (PSP's), Service & Parts

  • Present & promote PSPs endorsed by PECO which are conducive to enhancing its core products satisfaction and confidence.
  • Work in conjunction with assigned branch Parts Manager, CSR's (CSM) in promoting PSP's.
  • Insure that all Customers within assigned territory are familiar with available PECO products and services.
  • Participate in PSP events, training and promotions.

5) Product Focus: Epiroc Down the Hole Hammers (DTH), Top Hammer Drilling Accessories

  • Provide scheduled delivery and support of rock drilling accessories.
  • Maintain up to date and accurate tool inventory for mobile delivery.
  • Conduct and record onsite operational machine inspections to identify potential machine, setup or production deficiencies.
  • Participate / facilitate tool accessories performance, wear and application efficiency comparison test.
  • Remain up to date on new products, continue to develop the knowledge and skills to become the industry expert as it pertains to all RDT product offerings and solutions.

PSSR Qualifications:

  • Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum or 5+ yrs. utility/construction/mining / drilling equipment industry experience.
  • Mid- Level Computer experience (MS Office, CRMseries, DOS, etc.)
  • Prior industry repair/maintenance shop management experience preferred.
  • Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
  • Must have a valid driver's license and able to travel overnight periodically for product training or company related business.
  • Must pass background check, employment physical and drug screen.

Apply