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Product Support Jobs in Tennessee (NOW HIRING)

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Product Support information

See Tennessee salary details

$4

$18

$30

How much do product support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for product support in Tennessee is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Tennessee?

The most popular types of Product Support jobs in Tennessee are:

What are popular job titles related to Product Support jobs in Tennessee?

For Product Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Tennessee look for?

The top searched job categories for Product Support jobs in Tennessee are:

Product Support jobs near you
Infographic showing various Product Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $38,334 per year, or $18.4 per hour.

East Region Product Support Sales Manager

Thompson Machinery

La Vergne, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Regional Product Support Sales Manager - East Region
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Product Support Manager directs all aspects of the company's Product Support operations for multiple branches in an assigned regional area, specifically for equipment service and parts. The position will lead the regional organization, fostering a team environment centered around its employees and its customer base. The Product Support Manager leads and supports implementation of strategies for each branch location, including expanding market share and customers within each area. Will ensure each assigned branch location maintains appropriate staffing, scheduling, customer satisfaction, support, and resources.
The Product Support Manager works closely with the Sales team, Service and Parts leadership, Rental Stores, and with various Dealership and Caterpillar support representatives and resources to leverage capabilities to align and deliver company goals for profit, market share and customer satisfaction. Responsible for meeting or exceeding customer expectations through service, parts, sales, and Dealership business processes. Reporting to the Product Support Sales Manager. This position will be based in Nashville, Tennessee.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Growth and profitability of Branch facilities located in the Nashville Region.
  • Management development and succession planning.
  • Budget and business planning.
  • Fleet planning, deployment and efficient utilization, and end-of-service disposal.
  • Staffing and coordination of training needs assessment and employee skills development.
  • Safety leadership and compliance with corporate and related regulatory requirements.

WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
  • Five or more years of management-level equipment service experience with P&L responsibility and demonstrated success in service operations, parts distribution, and a familiarity with sales functions.
  • Multi-location management preferred.
  • Profit & Loss responsibility and a high level of financial acumen.
  • Demonstrated success in developing subordinates to take on higher levels of responsibility.
  • Excellent communication ability, presentation skills, and able to work effectively with all levels and departments of the organization.
  • Bachelor's degree in business or technical field or relevant experience preferred, High School diploma required.
  • Able to manage and function efficiently in a team-oriented, collaborative work environment.
  • Requires moderate travel, generally within region and Dealership territory.

WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
  • Various medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)

WHAT SETS US APART
  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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