ZipRecruiter

Log In

1

Product Support Jobs in Kansas (NOW HIRING)

New York Life

Production Support Manager

Olathe, KS · On-site

As the Production Support Manager within IL Technology Operations at New York Life Insurance Company, you will lead a small, high-impact team responsible for keeping production systems healthy ...

Gentex

Product Compliance IMDS Specialist I

Riley, KS · On-site +1

Support regulatory inquiries, compliance documentreviews,and communicate with impacted teams. * Analyze Engineering Change Orders (ECO) relating to product changes and make recommendations for ...

Garmin

Product Manager (Dive Applications)

Olathe, KS · On-site

This role involves supporting the definition of new products through market research, profitability analysis, and customer insights, while collaborating with various teams to ensure product success.

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and ... Our Customer Support Specialists maintain and expand relationships with clients across the country ...

Morpheus Group

Technical Product Manager

Anthony, KS

$158K - $183K/yr

Position Overview We are seeking an experienced Technical Product Owner to lead the evolution of a suite of cloud-based software products supporting operational workflows, inventory management ...

previous pagenext page

Showing results 21-40

All JobsProduct Support JobsProduct Support Jobs in Kansas

Product Support information

See Kansas salary details

$4

$18

$29

How much do product support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for product support in Kansas is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $24.42 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Kansas?

The most popular types of Product Support jobs in Kansas are:

What are popular job titles related to Product Support jobs in Kansas?

For Product Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Kansas look for?

The top searched job categories for Product Support jobs in Kansas are:

What cities in Kansas are hiring for Product Support jobs?

Cities in Kansas with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,668 per year, or $18.1 per hour.

Product Support Engineer (USI7) (2420)

VSE Corporation

Independence, KS • On-site

$85 - $110/hr

Other

Posted 4 days ago

Job description

SUMMARY:

The Product Support Engineer is responsible for all aspects of the daily assembly, test, and delivery of fuel controls and related components. Collaborate with other Engineers and Quality Engineer to streamline and improve the assembly and test process while ensuring the highest-level of product quality; mistake proofing, FOD / cleanliness, etc.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

  • Respond to operational and production operational issues, conducting root cause analysis and implementing corrective actions to minimize downtime.
  • Streamline and improve the assembly and test process ensuring the highest-level of product quality, mistake proofing, FOD/cleanliness, etc.
  • Ensure assembly and test equipment are maintained and calibrated.
  • Perform correlation on new test benches and periodic audits to validate correlation of existing test benches.
  • Work collaboratively with the site to develop and improve technician/mechanic training requirements including standard assembly techniques and procedures; O-ring installation, screw torquing, lockwire installation, freeze installation, etc.
  • Identify areas where statistical data can be used for process control and improvement.
  • Ensure components comply with relevant aviation regulations, standards, and certification requirements.
  • Other duties as assigned.
MINIMUM REQUIREMENTS:
  • Bachelor’s degree in mechanical engineering or related field.
    • OR an additional 3 years of engineering experience in lieu of degree.
  • 5 years of engineering experience in the aviation industry, preferably with an OEM or aerospace manufacturer.
  • Strong understanding of aircraft accessories and components.
  • Knowledge of aviation regulations and certification processes.
  • Excellent troubleshooting skills and the ability to analyze complex mechanical systems and components.
  • Effective communication skills and the ability to interact professionally with airline customers and internal stakeholders.
  • Attention to detail and a commitment to ensuring the safety, reliability, and performance of aviation systems.
  • Willingness to travel occasionally to customer sites or participate in field support activities as required.
  • Coordinate with the appropriate engineering functions to review, evaluate, and determine the proper disposition of nonconforming material (Material Review Board).
PREFERRED REQUIREMENTS:
  • 9+ years of engineering experience within the aviation industry.
  • Familiarity with tools and techniques for performance monitoring and trend analysis.
OTHER:
  • The selected applicant will be subject to a background check and drug testing.
#J-18808-Ljbffr

Apply