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Product Support information

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$18

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How much do product support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for product support in Kansas is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $24.42 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Kansas?

The most popular types of Product Support jobs in Kansas are:

What are popular job titles related to Product Support jobs in Kansas?

For Product Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Kansas look for?

The top searched job categories for Product Support jobs in Kansas are:

What cities in Kansas are hiring for Product Support jobs?

Cities in Kansas with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,668 per year, or $18.1 per hour.

Product Support Specialist - Wearables

Garmin International, Inc.

Olathe, KS • On-site

Full-time

Re-posted 15 days ago

Garmin rating

8.8

Company rating: 8.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

15th of 159 rated electronics manufacturers

Job description

Overview
We are seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
2nd Shift: Mon-Fri 12:30pm - 9:00pm
Essential Functions
  • Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
  • Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
  • Become knowledgeable in the specifications, capabilities and operation of Garmin products
  • Remain current on changes in policies, procedures, and product offerings
  • Complete tasks and/or projects of basic complexity within defined process accurately and timely
  • Thoroughly document work in an organized and timely manner
  • Work a consistent and reliable schedule as identified by management

Basic Qualifications
  • High School Diploma or GED
  • Demonstrated interest for the product segment and interest in developing product knowledge
  • Demonstrated customer service expertise
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
  • Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
  • Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
  • Demonstrated reliable and predictable attendance
  • Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications
  • Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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