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Product Support Associate Jobs in Colorado (NOW HIRING)

Amazon

IT Support Associate II, OTS

Colorado Springs, CO · On-site

$16.75 - $21.75/hr

Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day ... About The Role As an IT Support Associate II, you will use your skills to support the operations ...

Raymond James

Desktop Support Associate Analyst

Denver, CO · On-site

$55K - $70K/yr

Document product issues, troubleshooting steps, and resolutions for future reference. * Conduct ... Support cross-functional technology projects as assigned. * Participate in the on‑call rotation ...

Raymondjames

Desktop Support Associate Analyst

Denver, CO · Hybrid

$55K - $70K/yr

Document product issues, troubleshooting steps, and resolutions for future reference. * Conduct ... Support cross-functional technology projects as assigned. * Participate in the on-call rotation and ...

Raymondjames

Desktop Support Associate Analyst

Denver, CO · Hybrid

$55K - $70K/yr

Document product issues, troubleshooting steps, and resolutions for future reference. * Conduct ... Support cross-functional technology projects as assigned. * Participate in the on-call rotation and ...

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All JobsProduct Support Associate JobsProduct Support Associate Jobs in Colorado

Product Support Associate information

See Colorado salary details

$12

$22

$34

How much do product support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for product support associate in Colorado is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.
Infographic showing various Product Support Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $46,202 per year, or $22.2 per hour.

Client Support Associate-3rd shift

Edwards, CO • On-site

All Points North
See more jobs at All Points Northexternal

$24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Description
Broad Statement of Responsibilities:
The Client Support Associate 1 (CSA 1) is involved in the day to day operations of the client milieu.
The CSA collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services. They work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities and client satisfaction. The CSA works closely with the Clinical Team and Hospitality Department on special projects as
assigned.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to stand for 8+ hours
  • Able to squat, bend, kneel, and lift 50 lbs
  • Able to work with all departments at All Points North
  • Extensive knowledge of KIPU EMR
  • Time-management skills
  • Capable of making good decisions
  • Ability to handle pressure well
  • Ability to deal with uncertainty

Education:
Required; High School Diploma / GED Preferred; Associates in Social or Human Services
Experience: 2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems
Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus.
Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Routine mobility to include standing, stooping, bending, lifting, walking and running.
  • Regularly required to sit and work at a phone/computer workstation
  • Ability to lift up to 40 lbs.

Materials & Equipment: Office equipment, computer, copy machine, iPad and company computer programs
Essential Requirements:
  • High moral and ethical values
  • Willingness to be open to learning and growing
  • Exceptional communication skills
  • Basic understanding of medical and clinical terminology
  • Excellent organizational skills in order to ensure all patient needs are being met
  • Ability to interact with a wide range of individuals each day
  • Must possess a valid driver's license, appropriate references
  • Appropriate interpersonal/personal boundaries
  • Maturity of judgment and behavior
  • Ability to remain flexible to accommodate changes in work schedule

Position Duties and Responsibilities - Responsibilities include but are not limited to:
  • Completes and distributes the daily census and coordinating ongoing improvement of the census and related projects
  • Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs
  • Works closely with the case management team to ensure coordination of case management tasks including admissions and discharge
  • Review and aggregate patient outcome and satisfaction data
  • Setting up KIPU accounts and managing access levels in KIPU
  • Ensure all EHR are in KIPU and have been signed
  • Develop and implement clinic policies and protocols
  • Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
  • Works to create efficient systems and workflows within the clinic
  • Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks
  • Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks
  • Works closely with leadership tasks on specialty projects as assigned
  • Successfully plans and facilitates psycho educational groups.
  • Attends, scribes and enters notes in Kipu for clinically facilitated process, trauma, and experiential groups.
What We Offer
We believe in investing in our team members with a comprehensive benefits package designed to support your wellbeing and future:
  • Comprehensive Health Coverage: Medical, dental, and vision insurance to keep you and your family healthy
  • Retirement Planning: 401(k) with employer matching to help you build long-term financial security
  • Paid Time Off: Paid holidays, generous PTO, and sick time so you can rest, recharge, and handle life's needs
  • Professional Development: Opportunities to enhance your skills and advance your career

Required Skills
Pay Range
$24.50 Hourly to $24.50 Hourly

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