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Product Support Associate Jobs in Colorado (NOW HIRING)

Autodesk, Inc.

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

You will respond to questions from Customer Support Associates around product and processes, exemplifying Autodesk's core values, collaborate across Digital Support and greater Autodesk and assist ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

You will respond to questions from Customer Support Associates around product and processes, exemplifying Autodesk's core values, collaborate across Digital Support and greater Autodesk and assist ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

You will respond to questions from Customer Support Associates around product and processes, exemplifying Autodesk's core values, collaborate across Digital Support and greater Autodesk and assist ...

Cengage Group

Customer Support Associate

Denver, CO · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... Achieve established quality, availability and productivity objectives to ensure overall success.

Tapestry, Inc.

Sales Support Associate III

Castle Rock, CO · On-site

$17.75 - $23/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Suggest add-on products, promote gift cards, and capture customer information where permitted.

Tapestry, Inc.

Sales Support Associate I

Lone Tree, CO · On-site

$17.50 - $22.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Suggest add-on products, promote gift cards, and capture customer information where permitted.

Tapestry, Inc.

Sales Support Associate III

Castle Rock, CO · On-site

$17.75 - $23/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Suggest add-on products, promote gift cards, and capture customer information where permitted.

Tapestry, Inc.

Sales Support Associate I

Lone Tree, CO · On-site

$17.50 - $22.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Suggest add-on products, promote gift cards, and capture customer information where permitted.

Interior Logic Group

Sales Support

Aurora, CO · On-site

$27/hr

The Sales Support Associate plays a key role in maintaining product programs, preparing bids, and supporting sales operations for flooring, countertops, wall tile, and window coverings while serving ...

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All JobsProduct Support Associate JobsProduct Support Associate Jobs in Colorado

Product Support Associate information

See Colorado salary details

$12

$22

$34

How much do product support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for product support associate in Colorado is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.
Infographic showing various Product Support Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $46,202 per year, or $22.2 per hour.

Support Associate - Chico's

Castle Rock, CO • On-site

Chico's FAS, Inc.
Retail • 10K+ employees
Learn more about Chico's FAS, Inc.external

$15.16/hr

Part-time

Re-posted 13 days ago

Chico's FAS rating

6.0

Company rating: 6.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

Job description

Needed for evenings and weekends.
POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
  • Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
  • Ensures new products are properly merchandised and represented in a timely manner.
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
  • Participates in pricing changes and markdowns.
  • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Customer Experience
  • Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Teamwork and Growth
  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
  • Other duties as assigned.
  • Assists with boutique cleanliness and organization.

This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
  • Culture - Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
  • Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage - Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to learn or adapt to technology provided by the company
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:
  • Constant Walking/Standing- 67-100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift

Starting at $15.16/hour or city/local minimum wage as applicable.
Our part time associates are eligible to participate in the Company's employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.
788 - The Outlets at Castle Rock
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

What Chico's FAS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chico's FAS logo

About Chico's FAS

Sourced by ZipRecruiter

Chico's FAS, headquartered in Fort Meyers, Florida, operates in the retail industry, particularly specializing in women's clothing and related accessories. The company was founded in 1983 by helicopter pilot Marvin Gralnick and his wife Helene as a small boutique selling Mexican folk art and cotton sweaters on Sanibel Island, Florida. Since then, Chico's FAS has developed into a leading retailer with three unique brands: Chico's, White House Black Market, and Soma. The company’s overarching mission is to offer the most amazing personal service to all their customers, manifested in their core principle of customer satisfaction and loyalty. Their notable achievements include the impressive growth from a single store to now having established hundreds of stores nationwide.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Fort Meyers, FL, US

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