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Product Service Management Jobs (NOW HIRING)

Vice President, Client Service Management

Lake Mary, FL · On-site

$121K - $155K/yr

Provides exceptional service to meet client expectations across all products and services. * Serves ... More senior team members will manage end to end client service and monitor client satisfaction.

Vice President, Client Service Management

Lake Mary, FL · On-site

$121K - $155K/yr

Provides exceptional service to meet client expectations across all products and services. * Serves ... More senior team members will manage end to end client service and monitor client satisfaction.

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Product Service Management information

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$51.5K

$159.4K

$197K

How much do product service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for product service management in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Product Service Management position, and why are they important?

To succeed in Product Service Management, a solid understanding of product lifecycle, service delivery, and customer experience management is essential, often backed by a degree in business, engineering, or a related field. Familiarity with CRM systems, product management software, and data analysis tools, as well as certifications such as ITIL or Six Sigma, are highly valued. Strong communication, problem-solving abilities, and a collaborative mindset help professionals excel in cross-functional teams. These competencies are vital for ensuring products consistently meet customer needs, drive satisfaction, and achieve business goals.

What are the typical daily responsibilities of a Product Service Management professional?

In a Product Service Management role, your daily tasks often include monitoring product performance, analyzing service metrics, coordinating with development and support teams, and implementing improvements to enhance customer satisfaction. You may also be responsible for addressing customer feedback, managing service-level agreements, and ensuring timely resolution of issues. Collaboration is key, as you'll regularly work alongside product managers, engineers, and sales teams to align service initiatives with business objectives. This dynamic role offers valuable insight into multiple facets of the business and the opportunity to drive tangible impact on customer experience.

What is a Product Service Management job?

A Product Service Management job focuses on overseeing the lifecycle of a product's services to ensure they meet customer needs and business objectives. This role involves managing service strategies, improving user experience, and collaborating with teams like product development, marketing, and customer support. Responsibilities may include analyzing customer feedback, optimizing support processes, and ensuring service quality. The goal is to enhance product value, drive customer satisfaction, and maintain a competitive edge in the market.

More about Product Service Management jobs
What cities are hiring for Product Service Management jobs? Cities with the most Product Service Management job openings:
What are the most commonly searched types of Product Service Management jobs? The most popular types of Product Service Management jobs are:
What states have the most Product Service Management jobs? States with the most job openings for Product Service Management jobs include:
What job categories do people searching Product Service Management jobs look for? The top searched job categories for Product Service Management jobs are:
Infographic showing various Product Service Management job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.
Associate Director, Product Management

Associate Director, Product Management

Wolters Kluwer

Kennesaw, GA • On-site

$215K - $225K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Wolters Kluwer rating

8.8

Company rating: 8.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

31st of 186 rated software companies


Job description

Basic Function

TheAssociate Director, Product Managementfor Tax & Accounting, Professional division plays a key role in driving growth and innovation and is responsible for shaping and executing product strategy, driving market analysis, and go-to-market initiatives for the Tax and Accounting CCH brand, This role drives successful delivery and ongoing improvement of products and services., development, launch, and lifecycle management, collaborating across functions to maximize customer value, competitive differentiation, and profitable growth.

This role is pivotal in defining the long-term vision and roadmap for the product portfolio, ensuring alignment with business objectives and customer needs.

With a strong focus on product strategy, you will leverage deep market insights, emerging technologies (including AI), and cross-functional collaboration to deliver innovative solutions that enhance customer satisfaction, accelerate revenue growth, and expand market presence. The Director will also play a key role in mentoring and coaching other product managers, fostering a culture of excellence and continuous improvement

This position plays a critical role in our transformation journey, helping evolve our SaaS offerings with cutting-edge capabilities and delivering differentiated value to our customers. Your expertise will significantly influence product direction and success.

Success in this role will be measured by the ability to drive innovation that delivers meaningful results, achieve product growth and profitability targets, and execute product plans and roadmaps aligned with our strategy. The role requires integrating technology and services into offerings that enhance customer value through efficient internal processes. Demonstrated effectiveness in product development and launches, embedding customer value into products, elevating product management capabilities, and collaborating seamlessly across teams and stakeholders will also be key indicators of success.

Essential Duties and responsibilities

Product Strategy & Planning

  • Develop and execute product strategies and roadmaps aligned with business goals and market opportunities.
  • Prioritize resources across product development, technical debt, partnerships, and M&A integration.
  • Create product plans that support divisional growth and ensure strong productmarket fit.
  • Build business cases for new products, enhancements, and bundles.

Portfolio Management & Optimization

  • Evaluate and optimize the product portfolio to maximize customer value, competitive differentiation, and ROI.
  • Recommend product lifecycle actions (invest, enhance, retire) based on performance and market dynamics.

Market, Customer & Competitive Insights

  • Lead crossfunctional efforts in market research, data analysis, and customer insight gathering.
  • Integrate user feedback into product decisions and ensure deep understanding of value drivers across the team.
  • Apply market and competitor insights to shaping roadmap priorities and gotomarket strategies.

Innovation & Product Development

  • Champion innovation and identify highimpact opportunities, including AIenabled capabilities.
  • Partner with Innovation and Development teams to apply Lean product principles and drive continuous improvement.
  • Oversee product development processes to ensure high-quality, customercentric execution.

Go-to-Market & Sales Enablement

  • Own GTM strategy, product launches, and postlaunch performance across Sales, Marketing, Technology, and Operations.
  • Ensure product positioning and branding align with market segmentation and value propositions.
  • Develop sales enablement strategies and collaborate with Sales leadership to drive adoption and revenue.

Pricing & Commercial Strategy

  • Create and refine pricing strategies, bundles, and models in partnership with Growth Enablement.
  • Test and implement pricing changes and manage ongoing pricing execution.

Leadership, Collaboration & Process Excellence

  • Mentor and coach product managers to elevate product management excellence.
  • Drive crossfunctional collaboration and ensure adherence to bestpractice product processes.
  • Continuously assess and improve the product development lifecycle and operational efficiency.

Other Duties

Performs other duties as assigned by supervisor.

Job Qualifications

Education: Bachelor's degree required; MBA or advanced degree preferred or equivalent

Experience: Minimum of 8-10 years of experience in product management, product development, or a related field, with successful experience at enterprise software business strongly preferred, with 2-3 years of product team management experience

Other Knowledge, Skills, Abilities or Certifications:

  • Proventrack recordof leading successful product/service offering launches
  • Strong analytical and problem-solving skills, with the ability to think strategically and creatively
  • Strong financialand commercialacumen
  • Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization
  • Demonstrated ability to lead and coordinate cross-functional teams in a fast-paced, dynamic environment

Travel requirements

Ability to travel as needed (estimate up to 20%)

Physical Demands

Normal office environment.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$133,400.00 - $238,400.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.


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