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Product Service Management Jobs (NOW HIRING)

Caterpillar

NPI Product Service Engineer

Mossville, IL · On-site

$112K - $169K/yr

... service technology. What You Will Do: * Identify, track and correct field issues with new products ... Relationship Management: Knowledge of relationship management techniques; ability to establish and ...

Boeing

Product & Service Quality Manager

Auburn, WA · On-site

Product & Service Quality Manager Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Strong Quality Management Systems/Business Acumen; Adaptability, Communication, Continuous ...

Carrier

Technical Product Service Specialist

FL · On-site +1

$79K - $158K/yr

Ability to manage multiple cases while maintaining attention to detail. * Clear and professional communication with customers and internal teams. * Willing to learn complex products, systems, and ...

Boeing

Product & Service Quality Manager

Auburn, WA · On-site

Product & Service Quality Manager Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Strong Quality Management Systems/Business Acumen; Adaptability, Communication, Continuous ...

Carrier

$79K - $158K/yr

Ability to manage multiple cases while maintaining attention to detail. * Clear and professional communication with customers and internal teams. * Willing to learn complex products, systems, and ...

Vertiv Co

Product Manager (Thermal)

Westerville, OH · On-site

Business experience preferred. * 7+ years technical, product/service management, strategic planning, marketing or directly related experience. * Experience with Thermal Management systems used in ...

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Product Service Management information

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$51.5K

$159.4K

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How much do product service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for product service management in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Product Service Management position, and why are they important?

To succeed in Product Service Management, a solid understanding of product lifecycle, service delivery, and customer experience management is essential, often backed by a degree in business, engineering, or a related field. Familiarity with CRM systems, product management software, and data analysis tools, as well as certifications such as ITIL or Six Sigma, are highly valued. Strong communication, problem-solving abilities, and a collaborative mindset help professionals excel in cross-functional teams. These competencies are vital for ensuring products consistently meet customer needs, drive satisfaction, and achieve business goals.

What are the typical daily responsibilities of a Product Service Management professional?

In a Product Service Management role, your daily tasks often include monitoring product performance, analyzing service metrics, coordinating with development and support teams, and implementing improvements to enhance customer satisfaction. You may also be responsible for addressing customer feedback, managing service-level agreements, and ensuring timely resolution of issues. Collaboration is key, as you'll regularly work alongside product managers, engineers, and sales teams to align service initiatives with business objectives. This dynamic role offers valuable insight into multiple facets of the business and the opportunity to drive tangible impact on customer experience.

What is a Product Service Management job?

A Product Service Management job focuses on overseeing the lifecycle of a product's services to ensure they meet customer needs and business objectives. This role involves managing service strategies, improving user experience, and collaborating with teams like product development, marketing, and customer support. Responsibilities may include analyzing customer feedback, optimizing support processes, and ensuring service quality. The goal is to enhance product value, drive customer satisfaction, and maintain a competitive edge in the market.

More about Product Service Management jobs
What cities are hiring for Product Service Management jobs? Cities with the most Product Service Management job openings:
What are the most commonly searched types of Product Service Management jobs? The most popular types of Product Service Management jobs are:
What states have the most Product Service Management jobs? States with the most job openings for Product Service Management jobs include:
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Product Service Management jobs near you
Infographic showing various Product Service Management job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Crane Product Service Manager

Kirby-Smith Machinery, Inc. - Ft. Worth, TX

Fort Worth, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Crane Product Service Manager Benefits

  • Above average industry pay
  • Comprehensive benefits package (including medical/dental/vision) 
  • 401K plan with company match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Growth opportunities 
  • Paid Training
  • Family owned and operated
  • Health and wellness 

Crane Product Service Manager Position Purpose

Responsible for directing and supervising a crew of mechanics to efficiently manage the repair and maintenance of equipment that falls within their responsibility, by utilizing the assets available efficiently and timely, keeping unproductive time to a minimum.

Crane Product Service Essential Functions 

  • Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal   
  • Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
  • Determines flat rate pricing and prepares quotes for customers
  • Opens work orders, assigns the appropriate technician to perform the repairs, and provides the flat rate hours quoted
  • Determines which repairs are warrant-able vs. customer billing
  • Monitors progress of repairs and keeps the customer informed of progress
  • Reviews completed work order, writes and invoices description of work performed
  • Monitors work in process daily and keep the labor to a maximum of 50 hours per technician
  • Tracks and schedules factory campaigns and ensures set deadlines are met
  • Maintains the parts return from technicians to established percentage goals
  • Completes all paperwork related to the department on time
  • Actively oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
  • Actively promotes positive interdepartmental relations
  • Actively supports and administers company policies and procedures
  • Manages employee performance appraisals promptly
  • Performs other job-related duties as assigned
  • Ensures consistent and reliable on-site attendance

Crane Product Service Manager Minimum Qualifications

  • High School Education or Equivalent
  • Five (5) years of experience as a service technician and two (2) years of experience in a lead or managerial role
  • Exceptional Interpersonal skills and excellent communication skills
  • Adept at organizing, planning, and task completion to manage a high-volume department
  • Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
  • Applied experience in management concepts and practices or the willingness to obtain training in leadership concepts and practices, plus use the knowledge effectively and appropriately

Crane Product Service Manager Physical Requirements

  • Pushes/Pulls/Lifts/Carries up to 50 pounds without assistance
  • Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
  • Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
  • Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday
  • Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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