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Product Manager Customer Experience Jobs in Springfield, IL

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Experience with Adobe Creative Suite or other graphic design software preferred. * Proficiency in ... Working knowledge of BOS products and services preferred. Additional Information * Some special ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Experience with Adobe Creative Suite or other graphic design software preferred. * Proficiency in ... Working knowledge of BOS products and services preferred. Additional Information * Some special ...

EDB

Principal Customer Success Manager

Springfield, IL · On-site

... Product, and Marketing teams, as well as other members of the Customer Success team. What your ... Deliver a world-class customer experience as a trusted advisor that achieves success in deployment ...

Productive Resources

Production Manager

Springfield, IL · On-site

$80K - $100K/yr

Address and resolve customer concerns related to production, maintaining strong customer ... Minimum of 5 years of progressive supervisory or management experience in a production or ...

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Showing results 21-40

All JobsProduct Customer Experience JobsProduct Manager Customer Experience JobsProduct Manager Customer Experience Jobs in Springfield, IL

Product Manager Customer Experience information

See Springfield, IL salary details

$51K

$158K

$195.2K

How much do product manager customer experience jobs pay per year?

As of Aug 22, 2026, the average yearly pay for product manager customer experience in Springfield, IL is $157,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,700.00 and $195,200.00 per year, depending on experience, location, and employer.

What is a product manager customer experience?

A Product Manager Customer Experience is responsible for overseeing and improving the way customers interact with a company's products or services. They focus on understanding customer needs, gathering feedback, and collaborating with various teams to enhance the overall user journey. Their goal is to ensure that customers have a positive, seamless experience, which helps drive customer satisfaction and loyalty. Product Managers in this role often use data and customer insights to inform product development and prioritize features that will have the greatest impact on the customer experience.

How does a product manager customer experience typically collaborate with cross-functional teams to enhance the customer journey?

A Product Manager for Customer Experience regularly works with cross-functional teams—including design, engineering, marketing, and customer support—to map out and improve each stage of the customer journey. This collaboration often involves facilitating workshops, gathering user feedback, and aligning stakeholders on customer-centric goals. By bridging communication between departments, the Product Manager ensures that improvements are both technically feasible and aligned with business objectives, making the customer experience seamless and consistent.

What are the key skills and qualifications needed to thrive as a product manager customer experience?

To thrive as a Product Manager Customer Experience, you need expertise in product development, customer journey mapping, and strong analytical abilities, often supported by a degree in business, marketing, or a related field. Familiarity with tools like Jira, A/B testing platforms, customer feedback systems, and certifications such as Agile or Scrum are highly valuable. Exceptional communication, empathy, and stakeholder management skills help you align teams and deeply understand customer needs. These abilities ensure you can design and deliver products that drive customer satisfaction and business growth.

What is the difference between Product Manager Customer Experience vs Product Manager User Experience?

AspectProduct Manager Customer ExperienceProduct Manager User Experience
Required CredentialsBachelor's in Business, Marketing, or related field; experience in customer service or CX rolesBachelor's in Design, Psychology, or related field; experience in UX/UI design or research
Work EnvironmentCollaborates with marketing, customer support, and sales teams to improve overall customer satisfactionWorks closely with design, engineering, and research teams to optimize user interactions
Employer & Industry UsageCommon in retail, SaaS, and service industries focusing on customer retentionPrevalent in tech, software, and digital product companies emphasizing usability

While both roles focus on improving the product experience, the Product Manager Customer Experience centers on overall customer satisfaction and loyalty, often involving customer feedback and service strategies. In contrast, the Product Manager User Experience concentrates on the usability and design of the product itself, ensuring intuitive and effective user interactions.

What are popular job titles related to Product Manager Customer Experience jobs in Springfield, IL?

For Product Manager Customer Experience jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Product Manager Customer Experience jobs in Springfield, IL look for?

The top searched job categories for Product Manager Customer Experience jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Product Manager Customer Experience jobs?

Cities near Springfield, IL with the most Product Manager Customer Experience job openings:

Product Manager Customer Experience jobs near you
Infographic showing various Product Manager Customer Experience job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $157,987 per year, or $76 per hour.

Customer Experience Lead - Full Time

Burlington

Springfield, IL • On-site

$16/hr

Other

Medical, Retirement, PTO

Posted 8 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 942 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.

What You'll Do

  • Lead by example to deliver excellent customer service across the store

  • Support and coordinate daily front-end operations, including checkout flow and line management

  • Direct associates during your shift, adjusting priorities to meet business needs

  • Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)

  • Help resolve customer concerns and escalate issues when needed

  • Ensure workload tasks, recovery, and merchandising standards are completed

  • Perform opening and/or closing duties as assigned

  • Support proper scheduling of breaks and front-end coverage

  • Troubleshoot routine register or transaction issues to minimize service disruptions

  • Partner with store leadership to identify and address service or execution opportunities

  • Assist with merchandise flow and maintain organization in stock and support areas

  • Reinforce company policies, safety standards, and operational procedures

What We're Looking For

  • A strong customer service mindset with a passion for helping others

  • Ability to lead, coach, and motivate associates in a fast-paced environment

  • Strong communication and problem-solving skills

  • Ability to stay organized and adjust priorities quickly

  • Team-oriented with the ability to build positive working relationships

  • Attention to detail and commitment to operational accuracy

  • Flexibility to work a schedule that includes nights, weekends, and holidays

Experience:

  • 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16 per hour - $16 per hour

Location 00140 - Springfield
Posting Number P1-6248272-1
Address 2530 Wabash Avenue
Zip Code 62704
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16 - $16 per hour

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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