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Product Knowledge Expert Jobs (NOW HIRING)

Akalade Inc

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Retail Customer Relations Representative

Garden City, NY · On-site

$45K - $89K/yr

Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever ...

Akalade Inc

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Retail Customer Relations Representative

Garden City, NY · On-site

$45K - $89K/yr

Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever ...

Worldly

Knowledge Manager

$70K - $80K/yr

... product impact, trends analysis, and compliance. When a company wants to change how business is ... Act as a subject matter expert for the Worldly platform and related methodologies, working closely ...

FLSmidth, Inc.

Product Expert - Separation

Tucson, AZ · On-site

Knowledge on Communition products is added advantage. * Proficient in engineering design fundamentals. * Knowledge of manufacturing processes (welding, machinery, fabrication of industrial parts ...

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Product Knowledge Expert information

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$51.5K

$159.4K

$197K

How much do product knowledge expert jobs pay per year?

As of Jun 1, 2026, the average yearly pay for product knowledge expert in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Knowledge Expert, and why are they important?

To thrive as a Product Knowledge Expert, you need in-depth expertise in the company's products, strong research abilities, and often a relevant degree or subject matter certification. Familiarity with CRM systems, product databases, and knowledge management tools is typically required. Exceptional communication, problem-solving, and the ability to train or support others are vital soft skills in this role. These skills enable the expert to provide accurate information, support sales and customer service teams, and ensure customers receive the best product experience.

How does a Product Knowledge Expert typically collaborate with sales and customer support teams?

Product Knowledge Experts play a crucial role in bridging the gap between product development and customer-facing teams. They work closely with sales teams to provide in-depth product training, develop effective sales materials, and answer technical questions that arise during the sales process. Additionally, they support customer support teams by creating detailed knowledge bases, troubleshooting guides, and ensuring team members are up to date on new features or changes. This collaboration ensures that both sales and support staff can address customer needs confidently and accurately.

What does a Product Knowledge Expert do?

A Product Knowledge Expert is responsible for mastering detailed information about a company's products or services and communicating this knowledge to internal teams or customers. They often provide training, answer technical questions, and help resolve issues by sharing their expertise. This role ensures that sales, customer support, and other departments have up-to-date and accurate product information. By serving as a go-to resource, Product Knowledge Experts help improve customer satisfaction and support overall business goals.

What is the difference between Product Knowledge Expert vs Product Trainer?

AspectProduct Knowledge ExpertProduct Trainer
Primary RoleDeep understanding of product features, specifications, and benefitsTeaching and training others on product usage and features
Required SkillsProduct expertise, communication, analytical skillsPresentation, instructional design, communication skills
Work EnvironmentCustomer support, sales, product development teamsTraining sessions, workshops, online courses
CertificationsOften no formal certification, but product-specific knowledge is essentialTraining certifications or instructional design credentials beneficial

The Product Knowledge Expert focuses on mastering and maintaining comprehensive product information, while the Product Trainer specializes in delivering training to others about the product. Both roles require strong communication skills, but their core responsibilities differ: one is about expertise, the other about education.

More about Product Knowledge Expert jobs
What job categories do people searching Product Knowledge Expert jobs look for? The top searched job categories for Product Knowledge Expert jobs are:
Product Knowledge Expert jobs near you

Retail Customer Relations Representative

Akalade Inc

Garden City, NY • On-site

$45K - $89K/yr

Full-time

Posted 18 days ago

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Job description

Join our team and build a rewarding career in sales!

We are seeking a highly motivated and customer-focused Retail Customer Relations Representative to play a key role in achieving our sales goals and delivering exceptional customer service. This position offers an opportunity to develop your product expertise and build a successful career in a fast-paced retail environment.

Responsibilities:

  • Cultivate Positive Customer Interactions: Greet each customer with a professional and friendly demeanor, establishing rapport and fostering a welcoming shopping experience.
  • Needs Assessment Through Active Listening: Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences.
  • Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever possible to solidify customer confidence in their purchasing decisions.
  • Strategic Selling Techniques: Utilize effective upselling and cross-selling strategies to recommend complementary products that enhance customer satisfaction and contribute to increased sales.

Qualifications:

  • Proven ability to build rapport and connect with customers in a professional and friendly manner.
  • Excellent communication and active listening skills.
  • Strong desire to learn and develop comprehensive product knowledge.
  • Ability to prioritize tasks, manage time effectively, and achieve sales goals.

We Offer:

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Dynamic and positive work environment.

If you are a passionate individual who thrives in a customer-centric environment, we encourage you to apply!