Process Reliability Manager Jobs in Allen, TX (NOW HIRING)

Company:

The Boeing Company is looking for a Cloud Reliability Manager to join the team in Seattle, WA; Dallas; TX; North Charleston, SC; Chicago, IL; El Segundo, CA; Mesa, AZ; San Diego, CA; Berkeley, MO; or Hazelwood, MO.

The Cloud Reliability Manager will lead the Cloud Reliability organization, owning Runtime Site Reliability Engineer (SRE) and Cloud Operations. You will be accountable for the reliability, scalability, and operational excellence of the enterprise runtime and shared cloud platform. This role combines people leadership, incident command ownership, operational strategy, and a hands-on expectation to drive reliability automation, observability, and post-incident remediation across multi-cloud environments.

Position Responsibilities:

• Own strategy, roadmap, and delivery for Runtime SRE and Cloud Operations to meet enterprise Service Level Objectives (SLOs) and operational Service-Level Agreements (SLAs)

• Lead, mentor, and grow teams responsible for runtime SRE (SLOs/SLIs, observability, performance engineering, Disaster Recovery (DR), chaos testing) and Cloud Operations (Tier 0/1 triage, incident bridge management, runbooks)

• Establish and own incident management processes: detection, escalation, incident command, post-incident reviews, and remediation planning; ensure rapid detection and reduced Mean Time to Repair (MTTR)

• Drive observability and telemetry strategy (metrics, tracing, logs) to ensure actionable alerts and proactive detection of platform issues

• Lead capacity planning, performance tuning, and disaster recovery orchestration for platform services and multi-cluster fleets

• Convert Root Cause Analysis (RCA) outcomes into prioritized engineering work: coordinate with Platform Acceleration, Foundations, Development Experience (DevEx), and Security to implement durable fixes and prevent recurrence

• Define and measure operational Key Performance Indicator (KPIs) (Mean time to detect (MTTD), Mean time to acknowledge (MTTA), Mean time to recover (MTTR), SLO adherence, alert noise) and implement automation to reduce manual toil

• Own on-call and rotation policies, runbook quality, bridge setup SLAs, and operational playbooks; ensure teams are trained and drills executed regularly

• Ensure security, compliance, and change management controls are integrated into operational procedures and emergency responses

• Represent Cloud Reliability in architecture reviews, executive incident briefings, and cross-team governance forums

BasicQualifications (Required Skills/Experience):

• 5+ years in cloud operations, SRE, and/or related roles

• 3+ years managing technical teams with on-call responsibilities

• 3+ years of experience with Kubernetes at scale and multi-cloud runtime platforms (Elastic Kubernetes Service (EKS)/Azure Kubernetes Service (AKS)/Google Kubernetes Engine (GKE))

• 3+ years of experience with observability tooling (Prometheus, Grafana, OpenTelemetry, Elasticsearch, Logstash, Kibana (ELK)/Elasticsearch, Fluentd, Kibana (EFK), tracing) and alerting design

• Experience owning incident response and improving reliability metrics in production environments

• Experience with capacity planning, performance engineering, and disaster recovery at cloud scale

• Experience with automation tooling (Terraform, Continuous Integration/Continuous Deployment (CI/CD), operators) and integrating reliability into IaC pipelines

Preferred Qualifications (Desired Skills/Experience):

• Experience with excellent communication skills while being able to run incident command, lead post-incident reviews, and present technical and business impacts to stakeholders

• Experience managing both strategic SRE and operational Tier 0/1 teams in a single organization

• Experience in chaos engineering, resilience testing, and failure injection frameworks

• Experience with policy as code, security incident response, and regulatory compliance needs in cloud operations

• Experience with coding/automation in Go, Python, and/or scripting languages and building operational runbooks as code

Conflict Of Interest:

Successful Candidates for this job must satisfy the Company's Conflict Of Interest (COI) assessment process.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $161,500 - $233,450

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