Process Project Manager Jobs in Henrico, VA (NOW HIRING)

Are you a passionate individual who wants to help shape the future of biometric identity?

At TECH5 USA, we are revolutionizing identity management with biometric solutions designed to enhance public safety and digital identity verification. As part of our team, you’ll work alongside industry experts to assist in developing cutting-edge technologies that empower law enforcement agencies and governments worldwide.

We are dedicated to continuous innovation, investing in advanced biometric research. Our AI/ML-powered matching algorithms—ranked among the fastest by NIST—enable law enforcement to quickly and accurately identify suspects, track fugitives, and solve crimes.

TECH5 is leading the way in secure digital identity solutions, pioneering advancements such as biometric-based cryptographic keys, offline multifactor authentication, and revocable biometrics for privacy-centric identity verification. From mobile biometric capture for field officers to digital credential issuance and authentication, our in-house technology delivers unmatched speed, accuracy, and security.

Join us in shaping the future of biometrics and digital identity, driving innovation that enhances both public safety and secure identity management.

As a remote Project Manager you are interfacing and communicating with technical staff including support and deployment, engineering, and sales to understand solution requirements, complete deliverables for concurrent customer projects, and facilitates communication between TECH5 US and their customers to plan and review the schedule and status of deployment.

While the position is full-time remote, team structure and customer distribution require the person filling this position to be physically located in or near the Richmond, VA area.

Primary Job Duties:

• Communicates with internal teams and customers to plan and review implementation status.

• Manages customer expectations relating to schedule, scope, quality, and acceptance.

• Creates and manages project schedules, resource plans and communication plans.
• Creates and manages project issues, risks, and action items.
• Escalates project issues to project sponsor and senior management as appropriate.
• Responsible for the timely delivery of high-quality implementations to customers.
• Coordinates delivery team activities for customer environments.
• Create streamlined repeatable processes and templates for the implementation of customer projects.

• Ensures adherence to TECH5 US Project Management policies based on Project Management Institute, Agile, and company, best practices.

• Participates in internal and customer status meetings; provides status reporting to project team.
• Ensures efficient transition of project through planning, development, deployment, support and administration and accounting stages.

• Keeps current with Project Management processes and technologies.

• Travel expectations may be up to 10%.
• Must be willing and able, without reservation, to pass multiple law enforcement background checks.
• Completes annual security training and adhere to TECH5 USA’s security policies and procedures; notifies IT with any suspicious emails or other activity.
• Performs other job-related duties and responsibilities as may be defined or assigned from time to time.

Experience/Education:

• Minimum of an associate’s degree in information technology, Computer Science, Business Administration, or equivalent work experience.
• Minimum of 1 years’ experience managing multiple concurrent deployment projects within the software technology industry with a team of at least five staff is required.
• Project Management Certification is preferred (PMI PMP, CAPM, ACP, or other similar certification)
• Process development and team leadership experience is highly desirable.
• Knowledge of IT System Security, Identity Management, User Authentication or Biometrics is desired.
• Knowledge/experience with industry standards including SAML, SCIM, OAuth, and LDAP are a plus.
• Experience with deployments in Amazon Web Services, Microsoft Azure, or other cloud service deployment is required.

Skills:

• Fluent English skills, written and verbal, are required.

• Demonstrated ability to manage multiple concurrent projects and prioritize appropriately.
• Capacity to understand, interpret and explain complex technical systems to non-technical audiences.

• Proven ability to establish a professional and effective rapport with the customer.
• Ability to work both independently and within a team environment.
• Extensive knowledge and demonstrated application of project management tools and procedures.
• General knowledge of technology and PC computing.
• Positive attitude and ability to manage high-energy situations to facilitate best outcomes.
• Situational awareness to understand when escalation is appropriate.
• Detail oriented, able to track and organize information, data, and communications efficiently to ensure project issues are dealt with promptly and properly.

With TECH5 USA, you’ll be working 100% remote while interacting with colleagues who are committed to working together in achieving success and extraordinary customer satisfaction.  We are a transparent team. We believe our team is our greatest asset.   If you’re looking to be a part of an exciting, fast-paced, team-driven environment, TECH5 USA is the place for you. 

The salary range for this role is $70,000 - $95,000.  Pay is based on several factors including but not limited to work experience, education, local labor market, certifications, etc. TECH5 USA complies with all minimum wage laws as applicable.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that TECH5 USA is not able to provide visa sponsorship for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer