Process Manager Jobs in Georgetown, ON (NOW HIRING)

McCarthy Tetrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montreal, Quebec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada's Top 100 Employers for eleven consecutive years and one of Canada's Best Diversity Employers for fourteenth consecutive years, our culture is guided by The McCarthy Way-our shared approach to working with clients and with each other.

The McCarthy Way is built on four core elements: Excellence, through attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to belonging and success; and Innovation, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow-every day.

We are recruiting for a Process Engineer to join our team in our Toronto office. The successful candidate must have a minimum of 5+ in business analysis, process engineering, or transformation roles, ideally within professional services, elgal, or consulting environments. and will be responsible for driving the firm's transformation agenda through end-to-end process re-engineering and documentation. This role is focused on identifying and eliminating inefficiencies, documenting current and future-state workflows, and helping to build scalable processes that align with the firm's AI and digital transformation strategy. McCarthy Tetrault employees benefit from a hybrid work environment. This is a newly created position.

Salary Range : $111,000 - $121,000 annually 

The offered salary may vary based on the candidate's job-specific knowledge, skills, and experience.

As a Process Engineer, you will be:

Process Documentation & Engineering

• Conducting deep-dive reviews of existing operational and legal workflows to document and visualize current-state processes with a view to optimize them.
• Analyzing, mapping, and redesigning business processes across legal and business services teams, with a focus on leveraging AI and automation.
• Identifying pain points, inefficiencies, and opportunities for transformation, both AI-driven and non-AI, stemming from the Services Review and other strategic initiatives.
• Developing and maintaining process documentation, workflows, and standard operating procedures.
• Collaborating with stakeholders across practice groups and departments to understand variations in workflows and pain points.
• Contributing to future-state design and roadmap development for firm-wide operational processes, ensuring alignment with strategic goals.

Project & Change Management

• Supporting the implementation of service review recommendations using a tiered resourcing model.
• Collaborating with cross-functional teams (e.g., Client Service Delivery, Professional Resources, IT, Platform Solutions Team) to deliver transformation projects.
• Assisting in the execution and monitoring of the mt2030 strategy, including periodic reviews and reporting on action plans.
• Contributing to change management initiatives to foster a culture of operational excellence and enablement.
• Supporting pilot testing of new workflows, monitoring adoption, and iterating processes based on feedback to enhance outcomes over time.
• Recommending resourcing models and structures that support improved workflows on a cost-neutral or efficiency-gaining basis.

AI & Data Strategy Support

• Working with stakeholders to identify, prioritize, and deliver AI use cases for both client-facing and internal applications (e.g., contract analysis, legal research, practice management, HR, billing workflows).
• Supporting the coordination and eventual migration of firmwide data governance activities to the Transformation team.
• Assisting in the development and rollout of AI training programs for lawyers and business services staff.
• Collaborating with internal teams to evaluate where automation and AI can streamline processes and reduce friction points in operational workflows.

Stakeholder Engagement & Communication

• Facilitating workshops, interviews, and meetings to gather requirements and communicate project progress.
• Preparing clear and concise reports, presentations, and updates for the Senior Leadership Team (SLT), Board of Partners, and other key stakeholders.
• Promoting accountability and alignment across modules and work groups within the ATS structure.

As our ideal candidate, you will have:

• Bachelor's degree in Business, Engineering, Information Systems, or a related field; advanced degree or relevant certifications (e.g., Lean Six Sigma, PMP, CBAP) an asset.
• 5+ years of experience in business analysis, process engineering, or transformation roles, ideally within professional services, legal, or consulting environments.
• Demonstrated experience with process mapping, workflow redesign, and requirements gathering.
• Familiarity with AI applications, data governance, and digital transformation initiatives.
• Strong project management and change management skills.
• Excellent communication, facilitation, and stakeholder management abilities.
• Analytical mindset with a focus on problem-solving and continuous improvement.
• Experience with M365 and process automation tools is a requirement.
• Experience with other enterprise platforms (e.g., Salesforce, ServiceNow) is an asset.
• Proven ability to lead or support complex, multi-stakeholder projects with a strong focus on aligning business needs with transformation outcomes.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a results-driven approach to operational excellence.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply: 

We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. We look forward to receiving your application.

McCarthy Tetrault utilizes artificial intelligence (AI) technology as part of our application screening process to enhance the efficiency and effectiveness of our recruitment efforts by analyzing applications to identify candidates whose qualifications and experiences align with the requirements of the position. 

We thank all applicants for their interest in McCarthy Tetrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tetrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.