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Process Manager information
See Bolingbrook, IL salary details
$33.6K - $45.5K
7% of jobs
$45.5K - $57.4K
7% of jobs
$57.4K - $69.4K
9% of jobs
$70.2K is the 25th percentile. Wages below this are outliers.
$69.4K - $81.3K
12% of jobs
$81.3K - $93.2K
13% of jobs
The median wage is $94.8K / yr.
$93.2K - $105.1K
12% of jobs
$105.1K - $117K
11% of jobs
$122.1K is the 75th percentile. Wages above this are outliers.
$117K - $128.9K
11% of jobs
$128.9K - $140.8K
8% of jobs
$140.8K - $152.7K
5% of jobs
$152.7K - $164.6K
5% of jobs
$33.6K
$100.6K
$164.6K
How much do process manager jobs pay per year?
What is the role of a process manager?
What are the key skills and qualifications needed to thrive as a Process Manager, and why are they important?
What does a Process Manager do?
How does a Process Manager typically collaborate with cross-functional teams to drive process improvements?
What is the difference between Process Manager vs Operations Coordinator?
| Aspect | Process Manager | Operations Coordinator |
|---|---|---|
| Required Credentials | Bachelor's degree, process management certifications (e.g., Six Sigma) | Bachelor's degree, relevant experience in operations |
| Work Environment | Oversees process improvement teams, works in office settings | Supports daily operations, interacts with staff and clients |
| Employer & Industry Usage | Manufacturing, logistics, service industries | Retail, healthcare, corporate services |
The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.
What Is a Process Manager?
A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.
What jobs in the US pay 300,000 a year?
What job makes $10,000 a month without a degree?
What do process managers do?

Full-time
Posted 21 days ago
Key responsibilities
Own the end-to-end design, execution, governance, and optimization of complex reward, volume-based incentive, and rebate calculation workflows for automated and manual incentives.
Oversee high-volume transaction validation and mitigate payout leakage in incentive operations.
Lead automation initiatives to transform manual data workflows into scalable, audit-ready operational processes.
Capital One rating
7.8
Based on 142 frontline employees who took The Breakroom Quiz
67th of 142 rated banks
Job description
The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company's bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.
As the Process Manager for Incentive Operations, you will own the end-to-end design, execution, and optimization of complex reward and rebate calculation workflows for both automated and manual incentives. This role sits at the intersection of financial accuracy and operational efficiency. You will be responsible for overseeing high-volume transaction validation, mitigating payout leakage, and leading automation initiatives to transform manual data workflows into scalable, audit-ready operational processes.
Responsibilities:
Creating and validating processes
Own the end-to-end design, execution, governance, and optimization of complex reward, volume-based incentive, and rebate calculation workflows for automated and manual incentives.
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Providing subject matter expertise on processes when representing the department in projects and other meetings
Managing and leading a team of associates
Basic Qualifications:
Bachelor's Degree or Military experience
At least 5 years of experience in Process management
Preferred Qualifications:
Master's Degree or MBA
Lean certification or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $134,400 - $153,300 for Manager, Process ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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